PNC Bank, Review

All it takes is one negative person
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by rinnyj, Jun. 12, 2012

The Vice President, Karen Vergos is horrible. Every time I call to speak with her she is unavailable. She micromanage my account without asking and she place holds on my accounts for the maximum amount of time instead of next day deposit. I think she is racist.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
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Fairfax Staff (Judicial and Main)
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by Ldydi003, Jun. 06, 2012

I've been banking with PNC in Virginia since they acquired JMB followed by Merc. All of the employees at the Fairfax office have been nothing but polite, informed and helpful! Many thanks to Mai and Sam!





* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
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Taking advantage of the elderly and unethical bank practices
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by kmccoach, Jun. 05, 2012

I am sure this is not an isolated incident.  A 92 year old man walked into the PNC Bay Forest Giant Branch at Annapolis, Maryland.  A customer Service person greated him at the front entrance way and invited him to open up an account.  Being an elderly gentleman, he was happy someone was being nice and welcomed the attention.  What followed next is inexcusable and NEVER should have been allowed.  He was talked into changing all of his pension checks, etc, over to a PNC bank account.  This created a huge problem since all of his bills are set up for automatic payments through a Wells Fargo Account and his sons oversee his finances.  He was totally unaware of what he did.  But, the customer service representative and the Branch Manager should have known better.  At this stage in someones life a 92 year old generally has someone looking after him or her.  The branch manager should have seen a red flag go up when the age of this gentleman was presented.  

So please beware that these customer service people are pushed to open up new accounts no matter what it takes.  It is not necessarily the customer service persons fault.  I blame the Bank Manager and the Bank Policies unethical practices.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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PNC @ Monroe and Dearborn, Chicago, IL
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by aaddrr, Jun. 04, 2012

Mike, the branch manager is the most unprofessional person I have ever come across. All the other negative comments I've read are absolutely correct and im certain all of the lousy staff there gets their lead from this joker. If it was my bank,  this guy would have the opportunity to sweep the floors at night where he would have no contact with revenue driving customers. If that wasn't good enough then he would be fired! Biggest jerk I have ever had the displeasure to come across! please do yourself a favor and go to the next bank...there are plenty of people working hard for you out there.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Monroe & Dearborn Branch at Chicago, IL
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M Vinson Daughter of Devonshire Resident
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by tabor, Jun. 03, 2012

Outstanding service-reliability-customer support
True professionalism
Always exceeds normal service expectations

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Devonshire Way Branch at Palm Beach Gardens, FL
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Paulette
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by Paulette, May. 25, 2012

After over 10 years of banking with PNC, I've decided to switch banks.  I've probably used their customer service line a handful of times, and each time they were okay in their level of helpfulness.  However, today's call fell way below and I've had enough.  Never, from a customer service standpoint, have I ever had anyone make feel talked down to and disrespected.  After speaking with the manager, I asked that they review the previous call with the rude customer service representative and instead she "tried" taking care of it, but failed.  She promised to call back at a certain time and was late.  I've worked in hotels for over 12 years,  and I can honestly say that if my staff responded the way PNC had, they wouldn't be working for me.  My advice would be to please listen to your customer's fully before deciding to assume what they are inquiring about.  Letting your customer talk shows respect and they deserve that for how loyal they are with your company.  Too many competitors exist not to.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Reed Hartman Branch at Cincinnati, OH
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AMAZING
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by BBOP, May. 24, 2012

I have to say after leaving a bank I've been with for years, I was shocked and surprised to see how amazing the people at the crystal lake bank are. Mike took hours out of his day to make sure things were right for me. THANK YOU AMAZING Mike, I also will direct everyone to you. Betty Jo

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
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Fund Withdrawl for Spain
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by pncfox7, May. 23, 2012

i met with Erin, a beautiful redheaded teller. she was very friendly and also very helpful in assisting me. I was doing something as basic as withdrawing money and since i had not updated my pnc info i had to meet with another woman named Joan who was just as helpful. Erin has a great smile and the perfect attitude for helping customers. I was very plaesed with the staff overall.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Brunswick Branch at North Brunswick, NJ
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stouch
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by stouch, May. 23, 2012

I recently began banking at the Antioch branch. All of the staff was very friendly, polite and professional. Mary Demers handled my entire bank switching and setting up of new accounts. She was pleasant to work with and very respectful to me. She clearly knows her job and is an asset to the Antioch PNC as well as the customers. I HIGHLY RECOMMEND YOU STOP IN AND MEET HER OR HER CO-WORKERS.

No need to write allot here. Suffice to say I left both Chase and Fifth Third and moved write in with PNC. They were professional and very accommodating. I have been there several times and feel welcome and satisfied that they met my needs. I now have my mortgage with PNC as well as several other accounts and find it very easy to use their on-line banking system and Mobile App's.


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Antioch Branch at Antioch, IL
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PNC Bank Giant shopping center on york rd Baltimore MD
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by ndotjones, May. 10, 2012

First it is unprofessional that it is difficult to get print outs of your account, do to the machine being broken or down too often.
There is an employee named Brittany who refused to add or assist me with reviewing my transactions when I had a dispute, it was terrible,  brittany stated if I had a dispute file a conplaint. It was a horrible way to treat customers. Even if she felt she was correct, where is the customer service to go over the accout with me. It was Horrible.
I have never been treated with such lack of concern or disrespect.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Towson @ Giant Branch at Baltimore, MD
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Great branch
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by jayacot, May. 10, 2012

This branch staff is very courteous and helpful. It is also very nice inside. I don't know why someone would knock it. It's in a nice part of town also...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lyons Road Branch at Dayton, OH
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TROLLS
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by venter25, May. 09, 2012

The people at the Canonsburg location are rude, & remind me of trolls. MY ATM/Debit card was eaten by the atm outside of the bank. I called the next day & the troll at his desk said I was "lucky" he didn't shred it, because he was just about too. Okay... I can see 2 - 3 days later, but the next morning threatening a customer? And yes he had a threatening tone to his voice. The troll was on a power trip, because he had something of value of someones. I bank there, but only out of convenience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Canonsburg Branch at Canonsburg, PA
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Not good investment service
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by Fairy, May. 03, 2012

I started as a customer for national city bank and stay with it when it became PNC. Most of time I have no problem with it until recently I used their investment service. I tried to open an IRA and get some professional opinions from it. I contacted the bank about 4 times to ask the staff leave a message to this professional guy. None of the message was passed to him. Finally I was able to meet this guy. He is cool and serious overall. The thing I don't like about the service is he never brother to ask about my financial conditions. He assume I was young so did not have enough money to invest. More toward to tell me what to do base on his assumptions but ask about my plan. Until at the time I left, he never asked about my household income, how much we had here and there, and what are the opinions we would like to have. Generally how could he assist people if he does not know them? Personally I would never use the investment advisor from this bank anymore!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Deerfield Township Branch at Mason, OH
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Lousiest PNC Bank Branch
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by patibandlakoshal, Apr. 30, 2012

Lousiest PNC Bank Branch. They have locker without vault.  When I signed up they have mentioned that Locker  Rent charges are pro-rated but later mentioned that it is not pro-rated and charged me for 1 whole year of Rent even though I just used it for 2 weeks and closed it as I felt the locker facility is not secure enough. ***DON'T even think about doing any transactions at this branch ***

* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
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Best Branch Manger and Staff
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by goredean, Apr. 23, 2012

The Roland Park Branch of PNC is by the far the best bank service I have ever had. Karen the manager is fast and efficient and everyone in the branch is polite and helpful.

I do not always have the best account in the branch in the bank by far but they treat me as though i had a milluon dollars. I would never leave this Branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
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Rude Branch Manager
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by orientalcat, Apr. 19, 2012

I have had to deal with the Branch Manager on several occasions regarding questions I had on several of my accounts. He is very abrupt and rude.  Does not give you a chance to finish your sentences because he interrupts with an answer that has nothing to do with my question.  He acts as if you are disturbing him when you come into his office.  Perhaps he does not like his job.  I think he should find another job and let another person who is unemployed with a good spirit and customer service experience have that job.  We have been with National City for over 20 years before it came PNC.  We have been in several other branches of this bank and have found the employees very helpful and friendly.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
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Banking services
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by JAYBVN, Apr. 12, 2012

These people are GREAT!  Always friendly. Always helpful.  No matter what the question or problem they work with you to resolve it quickly and correctly.  My bank card was scammed.  They called me the day it happen to identify the suspicious behavior.  They cancelled the card immediately, and even put provisional funds back in my account until the credit had been received from the company that processed the charges.

This really feels like an old fashion family business.  They really care about their customers, and every visit is a pleasant experience.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Southmont Branch at Easton, PA
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Convenient for the bank, not the customer
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by hejman08, Apr. 10, 2012

I started with this Bank when it was National City, and followed it into PNC. Since then, I have attempted to open a savings account online, since PNC boasts its "great online service." I went through it all, allotting 150 dollars of my money from my checking to be deposited into the savings, and a hold was placed on that money. Now, I get to the part where all you have to do is print and sign and mail a card with your signature. Well, when I clicked their button to open and print the signature card, it crashed my browser, and now I have an open account with 150 dollars in it, to which I have no access. I call the line, waited for 26 minutes, and got told that the following were my options:
Drive all the way to a branch (about 20 minutes in traffic out of my way to get to one after work, the only time they're open I could go) and fill out the card, or I could wait 21 business days to get a new one mailed to me, or I could close the account, take a 25 dollar fee on it, and get mailed a check, which would cover 125 dollars, in 10 days. For a bank that supposedly prides itself on its ability to support online banking, they sure have a gem of a process for it, don't they? So, now, I will be wasting an extra hour of my life to probably go to this bank and get told the same crap and end up starting the whole process over. I'd just like to know one thing- how is it fair (and more importantly, not a felony) that when I try to open an account, the funds are INSTANTLY (and I mean it took 4 seconds) deducted from my account, but because of THEIR system screwing up, I lose out on 150 bucks for a month because of "requisitions?" (literally that's how the moron I talked to put it). Hardly customer friendly.

I've about had it with this bank. If I didn't have so many accounts feeding to and from this bank, I would have closed my accounts with these hacks and scammers long ago. I advise any one of you looking at a new bank to stay as far away from PNC as your options allow.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perrysburg Branch at Perrysburg, OH
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Convenient for the bank, not the customer
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by hejman08, Apr. 10, 2012

I started with this Bank when it was National City, and followed it into PNC. Since then, I have attempted to open a savings account online, since PNC boasts its "great online service." I went through it all, allotting 150 dollars of my money from my checking to be deposited into the savings, and a hold was placed on that money. Now, I get to the part where all you have to do is print and sign and mail a card with your signature. Well, when I clicked their button to open and print the signature card, it crashed my browser, and now I have an open account with 150 dollars in it, to which I have no access. I call the line, waited for 26 minutes, and got told that the following were my options:
Drive all the way to a branch (about 20 minutes in traffic out of my way to get to one after work, the only time they're open I could go) and fill out the card, or I could wait 21 business days to get a new one mailed to me, or I could close the account, take a 25 dollar fee on it, and get mailed a check, which would cover 125 dollars, in 10 days. For a bank that supposedly prides itself on its ability to support online banking, they sure have a gem of a process for it, don't they? So, now, I will be wasting an extra hour of my life to probably go to this bank and get told the same crap and end up starting the whole process over. I'd just like to know one thing- how is it fair (and more importantly, not a felony) that when I try to open an account, the funds are INSTANTLY (and I mean it took 4 seconds) deducted from my account, but because of THEIR system screwing up, I lose out on 150 bucks for a month because of "requisitions?" (literally that's how the moron I talked to put it). Hardly customer friendly.

I've about had it with this bank. If I didn't have so many accounts feeding to and from this bank, I would have closed my accounts with these hacks and scammers long ago. I advise any one of you looking at a new bank to stay as far away from PNC as your options allow.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perrysburg Branch at Perrysburg, OH
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Great bank if you are RICH, Terrible if you are POOR.
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by Billy55, Apr. 09, 2012

PNC Bank has never been a good bank administratively. They make a lot of mistakes. The tellers at my home branch seem to be clueless to the rules. In fact every teller has their own set of rules. The bank manager is a very moody individual (that is putting it nicely). There is a financial advisor who does not know anything about his/her job. I can't believe he/she holds down a job! With the exception of two members of the staff everyone that works at my home branch seems confused by their job or just plain disagreeable.
Monetarily I have been Poor, Lower Middle Class, Middle Class, Upper Middle Class, and at one point very well off. The more money I had the better PNC Bank treated me. They would bend over backwards for me. They waved all fees for me, and made me a top priority. If for some reason I became overdrawn they would wave the $35.00 fee. If I called I never had to wait for someone to help me. There were no rules that applied to me, because I had a lot of money.  Then the economy crashed and I lost almost everything. I was now poor, and that's when it started. They started nickeling and diming me. When I would call to fix a problem which my account I was met with quite a bit of hostility. It didn't matter if I was talking to my branch or the PNC home office no one wanted to help me. Suddenly all the perks I had before were gone. If there was a disputed transaction it took forever to get fixed. I even got into a argument with my home branch manager when I called to get fees that were wrongly applied to my account exponged. He/She was screaming at me "What do you want me to do?" over and over again even though I had made it quite clear to him/her what I wanted he/she to do. I could got on and on about the problems but I think I have proven my point.
At this point I really do not want to have to switch to another bank. It would probably end up costing me a lot of money to change all of my accounts to another bank. My advice to any potential customers is this: If you are poor to middle class look elsewhere they do not care about you. If you are rich this is the bank for you!!!   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bensalem Branch at Bensalem, PA
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