PNC Bank, Review

Great bank if you are RICH, Terrible if you are POOR.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Billy55, Apr. 09, 2012

PNC Bank has never been a good bank administratively. They make a lot of mistakes. The tellers at my home branch seem to be clueless to the rules. In fact every teller has their own set of rules. The bank manager is a very moody individual (that is putting it nicely). There is a financial advisor who does not know anything about his/her job. I can't believe he/she holds down a job! With the exception of two members of the staff everyone that works at my home branch seems confused by their job or just plain disagreeable.
Monetarily I have been Poor, Lower Middle Class, Middle Class, Upper Middle Class, and at one point very well off. The more money I had the better PNC Bank treated me. They would bend over backwards for me. They waved all fees for me, and made me a top priority. If for some reason I became overdrawn they would wave the $35.00 fee. If I called I never had to wait for someone to help me. There were no rules that applied to me, because I had a lot of money.  Then the economy crashed and I lost almost everything. I was now poor, and that's when it started. They started nickeling and diming me. When I would call to fix a problem which my account I was met with quite a bit of hostility. It didn't matter if I was talking to my branch or the PNC home office no one wanted to help me. Suddenly all the perks I had before were gone. If there was a disputed transaction it took forever to get fixed. I even got into a argument with my home branch manager when I called to get fees that were wrongly applied to my account exponged. He/She was screaming at me "What do you want me to do?" over and over again even though I had made it quite clear to him/her what I wanted he/she to do. I could got on and on about the problems but I think I have proven my point.
At this point I really do not want to have to switch to another bank. It would probably end up costing me a lot of money to change all of my accounts to another bank. My advice to any potential customers is this: If you are poor to middle class look elsewhere they do not care about you. If you are rich this is the bank for you!!!   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bensalem Branch at Bensalem, PA
6 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

mr
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nganlong, Apr. 04, 2012

i have been a account with this bank location about 17 years, recently the bank teller keep complain and question about my deposit in account. it seem to me they bother, so i have to leave this bank and go to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodlawn Branch at Louisville, KY
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very Pleased
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lclctaylor, Apr. 04, 2012

We had County Bank before it became PNC for years and honestly when it changed I was worried. I am glad to say that the Chesapeake City Branch of PNC are simply great people to do business with and very friendly. Shirley was there when it was County Bank and loved her then and love her now. Wonderful employee and asset to PNC Bank and will go out of her way to try to help her customers. Also deal sometimes with the PNC by my work on RT 4 in Newark and they are very pleasant people there also....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Chesapeake City Branch at Chesapeake City, MD
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Pnc bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Rodz0505, Mar. 31, 2012

Absolutely a wonderful great experience , every one is very friendly . Defenatly a bank I recommend to anyone .

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 35th And State Branch at Chicago, IL
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

OUTRAGED with PNC
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by markandnikki99, Mar. 29, 2012

My husband and I have been banking with the same for 12 years when it was MidAmerica never did we have any problems with our account. Now that is changed to PNC they have messed with our account without any notice. PNC changed my free checking account to a interest account so when we paid our bills and go under a certain balence they would charge us fees. I caught this before that happened went into the Downers Grove (75th and lemont) location demanded that be changed and also told them to put a note on my account to never change anything without our ok. The bank manager was ingorant to me about it. Now I received a letter that the bank was adding me to a automatic check ordering system. I recieved that letter on 2/29/2012 contacted the bank as it stated in letter to cancel is that day. Man on the phone gave me a hard time to cancel. Yesterday I recieved CHECKS in my mail that I did not order!!! NOW I am fedup with people taking advantage of our personal account. I took the unopened checks to the bank in Downers Grove told them again to take me off that system and to make sure I dont get charged for the checks. Man was ingorant told me lady you did not get charged so dont worry about it. I told him I know I will get charged they are not for free. Again was talked to in a ignorate manner he continued to put me down. Told me that I have never worked in a bank and dont know what I am talking about. GUESS what I checked my account this morning and GUESS who got a charge!!! I am pass mad I made an other call to the bank now have to wait until tomorrow to get that charge off my account get my money back in my account. Still waiting to hear back from the complaint department from yesterday. BEST ADVISE STAY AWAY FROM THIS BANK WE ARE NOW GOING TO CHANGE BANKS WE HAD ENOUGH OF THIS TYPE OF TREATMENT!!!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Downers Grove -75th Branch at Downers Grove, IL
8 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Project Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jamorim, Mar. 22, 2012

Thursday, 22 March 2012

This letter has been sent certified to the President of PNC bank Mr. James Rohr!

Dear Mr. Rohr,

I would like to take five minutes from your busy schedule, so I can give you a real experience of a customer who had to deal with one of your branches located at 2061 Route 57 Hackettstown, NJ 07840.

On March 22, 2012 at 10:00 AM, I went to the drive-thru to get $3,500 from my saving account. I welcomed by an aggressive lady who said: “the limit is $2,500”. I replied: “why you guys making it so difficult, how about if I get $2,500 now and then turn around and come back for another $2,500; would that be ok? I was being funny and in the same time learning about the policy and procedure. All sudden, another aggressive lady showed up on the screen and said: ”Now, you cannot get even a dollar, you have to come inside.”  WOW! So, I left, parked my car and came down to the branch to speak to the branch manager - I felt I am being punished.

I parked my car, went inside the branch and spoke to the branch manager. Another aggressive lady, who seemed to stereotype me based on my accent – she thought maybe I am someone who will not be able to reach you. She was not ready to listen to my story and after a few minutes, she managed to say: “I don’t know what happened there, I cannot hear from here. But, I do apologize if the teller said that to you.” I replied: “Ok, thank you and left.”

I went back to my car; then I remembered that I still need the money. I turned back to the drive-thru and I send my PNC bank card and driver licenses. The same lady came and said: “How can I help you?” I replied; I would like to get $2,500 from my saving account. She said: “You are creating suspicion and you have to come inside as I told you. She closed the screen and sent me back my card without giving me any opportunity.” I took my card and my driver license and left with two thoughts in mind. One, I will be writing this letter to you and two, I will be closing my accounts and I will never ever deal with PNC bank again.

A little about me, I have been with PNC bank since it used to be Chemical bank – never had an issue. I deal with PNC bank in Princeton “500 college road west” all time, and they know me by name. In fact, I take Donuts and cookies to the staff once a while, call them and ask about me. I have an MBA and I am a director of information technology in a pharmaceutical company; I deal with business and customers on a daily basis and solve issues and make sure customers are happy. My experience today with your branch was horrible and I am very disappointed. Not sure whether my last name or my accent had created all this or just a poor customer service.

I hope to hear from you soon and please let me know what should I do next.
 


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
13 of 19 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

neverPNC
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PNCequals0dollars, Mar. 15, 2012

I received a phone call from one of the staff recommending that I switch Checking acct products.She stated they had changed their checking accts and to keep receiving Points I would have to switch.I asked if there were any fees associated with this acct and her answer was NO....5 months later the fees started.When I called to ask about the fees the Branch manager told me I had to meet certain criteria for a no fee acct.To apologize she didnt take off the fees but sent me a $15.00 pnc gift card.To make matters worse the gift card would never work,so I sent it back and asked them not to bother sending another GIFT CARD.We have had quite a few negative transactions with this PNC.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bridgetown Branch at Cincinnati, OH
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Criminal
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PNCrooks, Mar. 15, 2012

PNC Bank is the worst of all worst Banks... It should be against the law the way they do banking and their fees.  They take debits before credits on the same day service.  Then if you are short even $5.00 they will charge you $35.00 for each item that came in that day then they give you credit for the deposit.  OUTRAGEOUS... Congress needs to put a stop to this type of Banking Business. Cost Me $122 in return check fees because I was short $5.00 ...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Herndon Branch at Herndon, VA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Lots of Red Tape and Confusion
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tiredofredtape, Mar. 12, 2012

It took us over 9 months to refinance our house.  Our credit is just about perfect and have never made a late payment.  Our mortgage is only 1/3 of the appraised price as well.  Originally denied us for no reason, just said "We do not have the loan package you are applying for."  They ran our credit 15+ times which of course negatively impacted us.  We finally closed and now every month they call us on the 2nd or 3rd day of the month and advise us we are late.  Our mortgage payment is due between 1-15th.  They are actually rude about it too!  It was a very miserable, time consuming and costly mistake to refinance with them.  We should have taken our business somewhere else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harlem Avenue Financial Center at Chicago, IL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Carge to cash their check
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by notPNC, Mar. 10, 2012

Went to a branch to cash a check given my by a local business that gave me a PNC check on its account.  The cashier told me that there would be a $10 check cashing fee since I didn't have an account with their bank.  What a ripoff!  It is their customer's check written on their bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Annandale Office at Annandale, VA
4 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Rip off
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pncsucks, Mar. 03, 2012

Opened a no-minimum balance checking account. But charged over $200 for "balance falling under minimum balance". Need a lawyer to fight these scammers

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Greenbriar @ Giant Branch at Fairfax, VA
3 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Pleasant experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dannyx, Mar. 03, 2012

Staff is super friendly and helpful. Made me glad I stayed after all the changes in ownership (I go back to DeKalb Bank days--early 80's.)

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Dekalb Branch at Dekalb, IL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Helped Resolve
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by SatisfiedCust, Feb. 23, 2012

PNC Bank representative helped resolve the issue. Although it took a while, it was resolved successfully. Appreciate the gal who helped close this issue. Thanks!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, 10 Mile/Meadowbrook Branch at Novi, MI
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Totally Satisified
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Colton, Feb. 21, 2012

I've worked with many banks (moved for business).  This is by far the best, friendliest and most competent bank I have ever worked with.  They helped, yes actually helped, me with things beyond the normal banking areas.  Fantastic.  The Branch Manager is the best.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Cedar Cliff Branch at Camp Hill, PA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Do not bank with PNC!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by browneyed, Feb. 13, 2012

At the account opening the representatives were very pleasant and answered all our questions. We did not use the account for a few weeks but when we tried to we found my husbands payroll check was put on hold for several days. Each day we tried to call and work this out we would get a different answer. We would be promised they would be available the next day, which would come and go just to be promised the same thing again for the next day. The representatives were condescending and rude. Much more interested in passing the blame then resolving the situation.
PNC makes promises but does not keep them. PNC's staff is untrained and has terrible customer service.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Fruitville Pike Branch at Lancaster, PA
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Awesome
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by steelersfan8300, Feb. 10, 2012

I switched to PNC from Bank of America and all I have to say is awesome.  I have gone to the Montrose Crossing three times and the drive thru of another branch once and all I have to say is complete difference then Bank of America (El Salvador).  Anyway, Gerard your awesome, keep up the good work.  Glad I switched!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Montrose Crossing Branch at Rockville, MD
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Cheating customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Novi, Feb. 03, 2012

I had four CD's that matured on 10/24/11, on Nov 7 I visited the branch to see if the money could move to my checking account since the CD's had matured. I explicitly asked the agent that the CD's were not automatically renewed and that there was no penalty of any charges to withdraw from my CDs. She confirmed that there would be no charges and remitted the amounts to my checking account.
I never received a full statement showing the total interest, but I believed that the banks won't cheat customers and will remit the full amount due.
However, when I received my 1099, it shows penalty on all four CD's. I feel completely cheated by PNC. I called the 888 number listed on the 1099 but not one person was able to explain and the branch ofcourse closes by 5PM so normal people cannot even transact business.
If PNC wants to raise money, they should ask for charity and not cheat customers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, 10 Mile/Meadowbrook Branch at Novi, MI
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

MANAGER BAD BANK OKAY
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LEXX, Jan. 31, 2012

Your'e right (@ the other reviewer with the title "Manger is a Jerk"), the manager doesn't know what he's doing. The rest of the bank was overly friendly. One woman even came out of nowhere to ask if I waanted a drink of water while I waited on the bank manager.

I knew when I walked in and only saw one type of poeple working there that I was probably about to have more problems than I came for, and as usual I ended up being right ( when it comes to reading people). There's certain type of people I don't like dealing with when it comes to customer service in maryland... theyre a lil slow brained and usually give you the wrong info or don't know what they're doing. This one was no different.

I went to get some papers signed and the manager tells me he was afraid to sign it because he could get arrested if the information wasn't legal, and says, plus PNC was strict about signing certain forms. He just didn't know if he was ALLOWED to sign it and wanted to ask somebody else if it was ok, his PNC financial advisor (who wasn't there). So I ask him, if I can't get my own bank to sign the papers where do I go. I doubt a bank where I'm not a customer would sign them, they have none of my personal information as trust or any reason to sign.

So I go to Bank of America to see what happens (plus other PNC banks were closing), and like I thought they had no problem at all signing it, BUT I'm not a customer so they couldn't. The Bank of America Rep even told me PNC should've signed it.

I looked at this manager and knew I would have problems and as usual I was right (I can read ppl in half a second and I'm ALWAYS right). He said he'd probably sign after his financial advisor looked at them but I don't want to deal with someone who can't handle his own business as a bank manager without having to ask someone who works for him first. I wouldn't of had this problem at another bank with a different type of manager. I know this. So I'm going to another PNC.

If not, I'll just open up a Bank of America account to get it signed. I won't leave PNC just because of one moron but I will if I run into another. Extremely bad business, because after sigining the paper they would've had an extra $30,000 in my PNC account. I might complain to a higher up about him.

The actual bank is okay as long as you have no problems. I had a huge problem getting my card sent to bme when I opened up teh account because they kept sedning it ot the wrong address. The savings account fee is crazy too. Deposited over $100 last year in my savings and never used it. By the end of the year the whole hundred was gone to fees.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Columbia Crossing Branch at Columbia, MD
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Joel E Thomas
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jthomas, Jan. 12, 2012

The staff at the West Aurora branch have been extremely helpful and have I've received expectional service. It has the feel of a small town, privately owned bank

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, West Aurora Branch at Aurora, IL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

The manager is a jerk
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by aiyoami, Jan. 11, 2012

The branch manager is such a jerk. He is mean and impatient to the customers. Other than him, everyone else is helpful and nice. I don't understand why pncbank chooses this kind of person to be the manager. I am gonna switch bank because of him!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 40th Street Branch at Philadelphia, PA
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment