PNC Bank, Review

The manager is a jerk
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by aiyoami, Jan. 11, 2012

The branch manager is such a jerk. He is mean and impatient to the customers. Other than him, everyone else is helpful and nice. I don't understand why pncbank chooses this kind of person to be the manager. I am gonna switch bank because of him!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 40th Street Branch at Philadelphia, PA
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PNC at Edgewood Town Center Staff Great
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by Ericka, Jan. 06, 2012

The staff patiently answers question in a friendly manner. They greet you when you walk in, and smile and have eye contact.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Edgewood Towne Centre Branch at Pittsburgh, PA
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E. dickman
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by emdtech, Dec. 14, 2011

wrong phone number, should be 440-248-0044 !!!

* this review was made on PNC Bank, Solon Branch at Solon, OH
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administrator
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by reedreed1, Dec. 10, 2011

Each person knows my name and I do not even live in the town of Byesville.  They offer the best for my money and call when ways to save money or make money are available.
The manager of the bank shares his wealth of knowledge as he is looking out for the best interest of the people in and around the community.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Byesville Branch at Byesville, OH
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disappointed
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by nini573, Dec. 07, 2011

My complaint is that they handed out flyers for a 10.00 dollar starbuck card. When I went in to get it they said they are out of them. The flyer said between dec 3rd and jan the 3rd to stop in vist the new branch and pick your gift up. Why give a month window when 4 days later you have none. I do not appreciate false advertising, just say you have to come in on the first day... Its the principal here. May consider taking my money out. This was the new green branch on washington road mcmurray pa..

* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Peters Township Branch at Canonsburg, PA
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PNC is for Perfectly Nice Bank
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by Holly, Dec. 03, 2011

Wow...their staff has the best personal service. They know their customers. Their checking accounts have no service charges. Obivously if someone is overdrawn there will be fess. The staff really loves working together at many branches that we have visited. Too bad they don't have branches in the West.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hartford Branch at Hartford, WI
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OPEN ON SUNDAY
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by mikey23love, Dec. 01, 2011

I didnt know that pnc had a branch that was open seven days. Hamilton Market Place is the Second branch that is open on Sundays..

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hamilton Marketplace Branch at Trenton, NJ
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Mortgage loan servicing
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by llrl, Nov. 22, 2011

Have had my mortgage loan for 21 years. Behold our poor economy, loss of work, and decrease in pay. I suddenly got behind 3 months of payments. I kept in touch with PNC all the way and they agreed on my catch up date. I sent the funds in and they accepted but did not apply them. Two solid months after my account was brought current , I was told that it was now in foreclosure because they added over $2,000 in attorney fees. This is the help I got .

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fort Wright Branch at Covington, KY
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Giving a good review
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by amyvl, Nov. 18, 2011

I don't usually write reviews, but when I saw how low the reviews were for this bank- it really upset me. This branch is awesome! Staff is super friendly and attentive. My husband had a small business and they started knowing his face and remembering his name. They make an effort to be a cosy family bank. I enjoy my banking here.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fox Lake Branch at Fox Lake, IL
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Great Job
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by MikeandDiane, Nov. 16, 2011

My wife and I recently moved to the Bethany Beach area and had to find a new bank.PNC and their staff have been very helpful and friendly.I have and will recommend them to anyone.Keep up the good work.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bethany Beach Branch at Bethany Beach, DE
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I'm moving our accounts
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by hisssss, Nov. 14, 2011

I  had  great rapport and service  when my branch  was Nat'l City Bank, when PNC took over  I had many problem.  A teller cut up the  wrong debit card when I was consolidating and it cost me over $300 in late charges to correct.  The branch  mngr was only to return $100 of the 'insufficient' charges.  Closing an account by phone I was not told it would take 3 days to actually close the account, two charges went through casting me another $70.  I was  with my branch for 27years & had great service.  I cannot afford to keep my money with PNC an am looking for a credit union and will move our personal, savings, ira & business accounts.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ann Arbor Downtown Branch at Ann Arbor, MI
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Excellent Bank Branch
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by NovaNardis, Oct. 25, 2011

I am an office manager with a non-profit that has an account with PNC.  The staff is very professional, and no matter what time of day I almost never have a wait.

Since I'm a regular customer, they know me by name.  I can't speak to their personal account and interest rates, but as for customer service this branch is excellent.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Blue Bell at Blue Bell, PA
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Worst Bank!
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by fabulousbenjamin, Oct. 17, 2011

Worst Bank!   If you want a long line and lying bankers , go there.   Don't truest PNC!  Never!  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on PNC Bank, State College @ Giant Branch at State College, PA
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Not the best branch by far
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by hourspermile, Oct. 13, 2011

Always was one of the worst branches even when it was National City. Long waits. Too few tellers. People busying themselves at their booths while you stand and wait. I think they finally are trying to fix it, but they have a lot of hard feelings to heal.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mayfield Richmond Branch at Cleveland, OH
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Bank Manager
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by Kathya4528, Sep. 30, 2011

My daughter went to the bank to deposit money INTO my account and they told her she couldn't deposit money INTO my account unless she had my account number.  When she got the account number, they told her I would have to be present to put money INTO my account.  Are you kidding me??  Now I have a couple of checks that are going to bounce and I am not very happy about this at all.  If this is the way you do business, I will be looking for a new bank.

Kathleen A Dickson
433 Country Vineyard Dr
Valrico, FL  33594
813-684-4528 (home)
813-787-6650 (cell)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Brandon Boulevard Branch at Brandon, FL
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No Other Bank Compares
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by EMXNYC, Sep. 23, 2011

Acting as financial controller of numerous companies spanning the East Coast, I've worked with big-name banks, including TD Bank, Bank of America, Key Bank, HSBC, and regionals including Sun Trust, Hudson United Bank, Walden Bank, and others—but I have yet to find a bank which compares to PNC Bank's level of personalized attention. Since turning to PNC to handle my commercial needs, I've moved ALL of my accounts over (both my personal accounts and my colleagues' accounts).

If you want a giant, faceless, cold bank just to drop your money go with BOA or TD. If you want unmatched personal service and extreme attention to detail, you'd be hard-pressed to find a more suitable bank than PNC.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Belle Terre @ Town Center Branch at Palm Coast, FL
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Staff by the name of Stephanie I believe. young Asian lady
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by FreddieN, Sep. 20, 2011

She told me she will place a request for name change and allow 3-4 weeks. I called back and I was told it was never placed by her. This delayed a few tasks I had to do in a time-sensitive obligation.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fair Lakes Branch at Fairfax, VA
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hrb
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by thankful, Sep. 19, 2011

convenient location!!!!
very helpful workers

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wheaton Plaza @ Giant Branch at Silver Spring, MD
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Absolute Nightmare
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by indiedavid, Sep. 19, 2011

In addition to a handful of other problems, after we opened a new business account, we waited over a month for our debit cards.  Finally, I called the HQ business account division to find out what the problem was.  They had to process them again as the branch had failed to submit the request.  In 16 years of business, I have never had so much trouble with a bank.  If I had it to do over again, I would avoid PNC at all cost.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Symmes Township Branch at Cincinnati, OH
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Rude Desk Clerk- Lynne in Swarthmore, PA - avoid her!
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by unhappycustomer19081, Sep. 14, 2011

As a new customer of PNC, I discovered they handled the available balance in my account a bit differently than my old bank, thus leading to an overdraft charge. When I went into the bank to clarify the situation, Lynne at the Swarthmore, PA branch immediately became short with me and got her back up, refusing to help me with the situation in a kind manner and even went so far as to suggest that I return to my other bank if my relationship with them was so wonderful. I really didn't expect to have PNC remove the overdraft charge because I understood it to be my fault but I did expect Lynne to be courteous when dealing with me. Unfortunately, she wasn't and PNC lost a customer that would have brought a lot more money to PNC than the overdraft charges they received.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Swarthmore Branch at Swarthmore, PA
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