PNC Bank, Review

Chesapeake City branch is the best
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by AlexanderHistorical, Feb. 03, 2014

For a large bank, the staff and service at the Chesapeake City branch is superb. Having come from Chase in Connecticut (a horrific experience), the attention to the customer's needs is top-notch. They have held my hand through wire transfers, large cash transactions, setting up Pinnacle on line transactions, and much more. And the Tootsie Rolls at the teller window beat the crumby lollipops at Chase any day.

Only gripe: Several typical large bank fees. Pinnacle is VERY difficult to deal with, and their online banking is tough to navigate. This of course is not the fault of the branch, but of the corporation...

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Chesapeake City Branch at Chesapeake City, MD
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Great Service
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by jste383, Jan. 30, 2014

I have been going to this bank branch since the early 90's.  There has been some turnover in the personnel, but they are always helpful and after you go in a few times they all know your name.  As long as this branch is here I will use it.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Clifton Branch at Cincinnati, OH
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ADMIN
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by arrowood, Jan. 29, 2014

They ran my deposit (all checks) through multiple times and said I was .50 cents off. Well come to find out they could not read the check properly and it said .37 not point .87 like they claimed! There was the 50 cent difference! I know this sounds petty BUT with a business account, everything must match EXACTLY! We did not use our regular branch and we had a problem!

* this review was made on PNC Bank, Timonium Branch at Lutherville Timonium, MD
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The worst bank ever!
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by chocomaandu, Jan. 27, 2014

I opened an account at this branch and had multiple problems because of a lack of staff training. Especially the staff named Porsche has very little experiences and doesn't know how to work with customers. When I first met her, she smiled and looked like a nice peron, but she did not properly explain about what documents she needed for  a new customer to open an account and made me go home multiple times for additional documents. Because of her lack of knowledge and experiences, I wasted so much time and energy and experienced many unpleasant incidents (which I won't even bother going into details here). When I asked her questions, instead of giving me explainations, Porsche became very rude and defensive. She clearly has attitude problems and should not work with customers. PNC should not have inexperienced staff persons work with customers before they get adequate training and experience. Consultants should have years of experience in order to give good first impressions to their customers. It was so stressful to have my bank accounts with this branch that only after 2 months, I closed my accounts. PNC is the worst bank ever.   

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cascade Plaza Branch at Akron, OH
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PNC Clairton Rd, Pleasant Hills, PA-Dont Go There
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by screengirl, Jan. 24, 2014

Applied for loan at Clairton Rd location. I asked female rep (Nicki might have been her name)a question and she ignored my question and said i could read it in the literature. Really? You can't take time to answer 2 questions I had? Very condescending. Not knowledgeable about her product. Nor did she seem very interested in obtaining my loan....When I received the Estimate of Costs in the mail, it said I would have to pay $8,000 in closing costs on a $10,000 home equity loan. I called her and she said that I wouldnt have to pay it.  That its "just an estimate and worst case scenario."  HUH?? She said "It's like going to the Doctors when they tell you that the worst case scenario would be..." HUH?? But that still is a possibility!!  She was very dismissive and rude.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Mifflin Branch at West Mifflin, PA
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AWFUL, do not go to this bank
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by missjenny88, Jan. 16, 2014

This bank is awful. One of the machines in drive through wasn't working when I tried to send my checks through, the teller kept asking me to just "Keep trying" to send it through. So I did then she just proceeded to walk away, as I pressed the call button she screamed at me "I'M GOING TO GET HELP, HOLD ON" Yeah, thanks for letting me know that. Then when she gets a person over and all seems well I press the send button to try to see if it works and the teller yells "STOP PUSHING THE BUTTON!!!"  I felt so embarressed and all of this could have been avoided with clear communication on her end. I am changing my bank ASAP!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lower Burrell Branch at New Kensington, PA
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Ms.
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by JupiterFarmsgirl, Jan. 16, 2014

I find my branch excellent. It's like going to 'Cheers' where everybody knows your name. I like this bank so much I have moved my business accounts here (2 accounts), I have my small business account plus my personal account, then I opened an account for my son.  They are always helpful and willing to look anything up for you (IRA interest rates and the like).

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Jupiter Farms Branch at Jupiter, FL
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rude staff
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by leighcameron, Jan. 15, 2014

I've been a PNC customer since 2000.  I rarely go into a branch cause I do 98% of all my banking electronically, but unfortunately, when I do go, I end up at this branch location.  It's torture.  They are rude and inconsistent.  This branch has made me seriously reconsider where I bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Absecon Branch at Absecon, NJ
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this bank is a joke
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by irishangeleyes, Jan. 14, 2014

Hi. I am writing this review because of my bad experience with the bank. I have had several I mean several mishaps with the bank. I did have a positive balance in my account until one day I checked my account and it was in the negatives. The bank is a very poor experienced bank. I don't know why I stay with this bank but as soon as I get some other things squared away I am closing out my account and going to a different bank.. thank you everyone and have a good day

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perimeter Branch at Dublin, OH
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PNC Ohio Pike near 275
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by snedelton, Jan. 02, 2014

A very good bank and staff. Very satisfied with their services.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Withamsville Branch at Cincinnati, OH
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Deliberately *SCAMMED* out of $475 by teller Brandon @ PNC Champaign, IL Kirby/Mattis Branch
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by galactic25, Dec. 05, 2013

On Wednesday November 27th, '13 at the Champaign, IL Kirby/Mattis PNC Branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills.  I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager Dave Henry is aware of the situation.  Apparently Dave Henry thinks that is perfectly ok and believes it was a "mistake" and won't fire Brandon for that.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Kirby And Mattis Facility at Champaign, IL
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Chuck
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by Alpha, Nov. 30, 2013

Excelent Bank...

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Nob Hill And Cleary Branch at Fort Lauderdale, FL
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Terrible at car loans
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by dtrox, Nov. 27, 2013

I went into the bank on a Saturday at 9.  The lady told me it would take 2-4 hours for a response.  I ended up having to wait until Monday.  I had to call them to find out I needed to verify my income with paystubs and my co-signers w-2.  I do so  at 11:45 am on Tuesday.  I wait for a response, don't get one.  I call them on Tuesday at 4:30, and was told the loan officer was busy, so they took my info and said they would call me back, never did.  I call back on Wednesday morning at 10 am, again the loan officer is busy, I was told they would call me back, they never did.  I call back at 12:30 the same day.  The loan officer was on lunch, so the bank teller checked out the loan process for me, she determined that I now had to bring in paystubs for my co-signer, in addition to the past 2 year's w-2s I had aready brought in. This is when I gave up on PNC.  I will never attempt to get a loan through PNC, I recommend you do the same.  I am going to a credit union where the process should take about 30 minutes, not 5 days. Just terrible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 19th/Sangamon Branch at Springfield, IL
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Always Consistent, Excellent Service
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by sweetmagnolia24, Nov. 02, 2013

I've never been one to stick with a bank for any extended period of time.  Typically something happens that really irks me and I move along, with no loyalty at all because lets be honest. . they have no loyalty to us as consumers.  However, I feel differently about PNC and this branch in particular.  I really like PNC. Anytime I've had issues with my account they've been very helpful and accommodating.  The times I've been in there they've made recommendations for me, just glancing at my account, that were beneficial to me.  I was disappointed when they eliminated PNC Points because that was an incredible program!!  But I can honestly say that I, for once in my life, feel a bit of loyalty to a bank.  I enjoy all the services they provide and I don't feel like I'm getting hosed in the end.  And that, my friends, speaks volumes when it comes to the banking industry.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cool Creek Branch at Carmel, IN
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PNC Bank Crescent Springs, KY refused to notarise my documents
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by tzsimba, Oct. 12, 2013

I was told that PNC Bank Manager at this location that PNC does not notarise any documents pertaining to property transfer etc. I reminded the bank manager that he had notarised the same letters a month ago and this time i needed a similar set of letters notarised for a different government office. He just said that he had erred in the past and should not have signed.
It looks like they are not very forthcoming and consistent with their policy.
A Bank survives for the little things, not the things that every other bank offers.
I am slowly looking at moving our accounts somewhere else.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
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I like the Belvidere PNC
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by PizzaT, Oct. 11, 2013

I really like this bank. I have never waited too long in line. I have never had a problem with service and or staff. I am originally from Washington state and compared to banks in my area these people are very warm and caring. But like any bank in the 2013 they are not as awesome as banks in the 80's and 90's. I want more free gifts and incentives. Also no overdraft fee would be pretty cool too.But that is just how banks are nowadays. Otherwise this bank rocks!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Belvidere Facility at Belvidere, IL
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Happy business owner
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by happybusinessowner, Sep. 21, 2013

I bank at the Tilghman Square branch several times a week and am always greeted with a smile.  The staff is polite and helpful.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Tilghman Square Branch at Allentown, PA
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BIG Mistake
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by NJbizmom, Sep. 20, 2013

We have had problems with business and personal accounts. The staff is not knowledgeable of how to handle business accounts. When you need something done you have to wait for them to call and figure out how because it always seems to be something they have never had to do before. On a personal level they are unwilling to assist you when there is an issue with your account. It is best to just call the 800 number. The lady in the front always has such an attitude.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cream Ridge Branch at Cream Ridge, NJ
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Deeply Grateful for PNC Bank Branch 1511 Walnut St, Phila
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by KathrynMariani, Sep. 19, 2013

I cannot say enough about my experience with the PNC Branch at 1511 Walnut St, Philadelphia.  I have had negative experiences with TD Bank and BNY Mellon in this area so I was pleasantly surprised at the degree of personal and professional care.  I was shepherded through the process of refinancing my house, a goal that I have had for a long time but needed support to complete.  The loan rep advocated for me all the way and I was able to obtain an excellent rate even after rates began to rise again.  I feel like the bank is emphasizing customer service and it shows.  I'm fairly happy with the on-line service and the use of the Virtual Wallet but do think it needs tweaking.  But I'm really just writing this review to thank my local branch for being so awesome.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 1511 Walnut Street Branch at Philadelphia, PA
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HORRIBLE, HORRIBLE, HORRIBLE.
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by justineh, Sep. 17, 2013

If I could have given less than one star, I would have!

I opened a small business account here and have to say, the day I opened the account, the staff was absolutely wonderful! They were so wonderful that I even opened a personal account. That is precisely where the pleasantries of dealing with PNC bank stopped.

To make an agonizingly long story short, PNC accidentally charged my account with a fee that was not even applicable to my account, and then proceeded to close it!!! Without my knowledge! THREE MONTHS LATER, I finally got someone to reopen the account, after endless phone calls back and forth, but am still waiting for a refund to be made to my account!

I am not one to write reviews--I actually have never written a bad review before, but the incompetence, unprofessionalism, and sheer stupidity that this branch has exhibited when handling my account has been beyond appalling. And mind you, it was THEIR MISTAKE TO BEGIN WITH!

This bank is a pathetic excuse for a financial institution.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Morristown Convent Station Branch at Morristown, NJ
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