PNC Bank, Review

Rude! - Denise
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by dh12, Sep. 12, 2011

I asked how I could change my address on my business account.  She told me to call customer service.  I asked her if I have a debit card option on this checking account she said maybe and then when I asked her to pull my account up so she could give me an actual answer she said "right now I am busy with the ATM." !!!  

By the way I called customer service and they said all business banking matters had to be handled at the branch but they would gladly take a branch complaint form and have the service researched.  What a joke!



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Boone Village Branch at Zionsville, IN
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MRS. B
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by PLOTTPAUS, Aug. 22, 2011

I finally stopped going to this branch - the people in this branch are the rudest people I have ever had to deal with - we have been customers with NCB/PNC for over 24 years & we have finally made the decision there are other BANKS & we are leaving  this bank - we have currently opened a new account with Chase & so far seem very happy - they treat us like we mean something - that staff at this branch should be split up or just all fired but they should not be in that branch together - not sure what their issues are but they all seem very unhappy with their jobs or maybe just with PNC. I know we are & we have made the change. Good bye PNC & GOOD LUCK WITH A BUNCH OF LOOSER - keep that staff together & you will be loosing more good cutomers. Your Head Teller has the worse customer service we have ever seen, those people should not be allowed to have their cell phones in their ears or texting all the time - you walk into that branch & most of them don't even look up because they are texting on their phones - not even a response that you have come into the branch & that is a very small branch & they should acknowledge you have walked in - no customer service respect at all. What a joke !

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Portage - Whipple Branch at North Canton, OH
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Poor attitude, no motivation to be helpful
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by WilliamIndiana, Aug. 21, 2011

There is a reason National City Bank went under, and PNC seems to be making matters worse.  I have been a customer with a spotless record for 30 years, but each time I approach PNC they treat me like a stranger. Worse, they treat me like a criminal.  Even after I identify myself with my photo ID, there is no sense of trust or relationship at all. If a glitch arises, their attitude is, the customer is always wrong.  They wont help find a solution. I have always been able to work out any problem, but no thanks to the manager or staff at this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Precedent Branch at Indianapolis, IN
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Good service, friendly staff, customer oriented.
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by Terri, Aug. 14, 2011

I have been working with the Rt. 130 Bordentown NJ Branch since it opened. I have never experienced anything except excellent customer service as well as polite and courteous staff. They have always been extremely helpful. I read through several of the other reviews and do not understand how anyone could have had a bad experience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Bordentown Branch at Bordentown, NJ
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staff make Banking interresting
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by lolly, Jul. 24, 2011

Knowlegeable staff

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodbrook Branch at Baltimore, MD
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horrible
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by lolly, Jul. 24, 2011

terrible staff. thats all i can say. its like you get on their nerves. Staff act like they dont wanna be there

Other branches are friendlier and knowlegeable.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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terrible
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by lms1389, Jul. 23, 2011

I had been with Commonwealth for 4 years but switched to PNC after moving to Cherokee Triangle. This was a terrible decision. Living near Bardstown Road, I have a lot of foot traffic near my apt complex. Someone went rooting through our mail and kept taking the debit card I ordered through PNC. After a few weeks of not receiving my debit card, I asked them to have it sent to the bank and I will pick it up there. I came in at least once a week for LITERALLY 4 months waiting for the card to arrive. I dealt with a few tolerable employees and some incredibly rude ones who acted as if I was lying about ordering the card, writing me off as a delirious customer, or completely denying me a meeting with the manager... that "it isn't necessary since I will receive a call when the card actually arrives, JUST BE PATIENT". After a while, I stopped trying, until I got a new job and needed direct deposit. I finally talked to "a specialist" who finds out the woman at the head branch who she ordered the card through just forgot to confirm the cancellation of the previous card sent out. It was their fault completely.  She profusely apologized to me, and was thankful for my amazing patience and good attitude. She said she would special order my card and it would arrive at the bank in 3 business days. 3 days later, I receive a call from PNC telling me that the special order was charged to my account, making me overdraft. I will never bank with these idiots ever again.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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PNC BANK- Keego Harbor
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by Billw1965, Jul. 22, 2011

Great bank with the best people. I couldn't imagine going to another bank. You can tell that they really care about their customers. The manager is really involved in the local community which I like.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Keego Harbor Branch at Keego Harbor, MI
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This is a Satellite Joke - Do Not Conduct Serious Banking Business Here
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by BRIANF, Jul. 18, 2011

Like I said,

A decent bank for coffee and check cashing.  Beyond that these knuckleheads have no idea bout finance and direct all inquiries away to "specialists" and "other branches" makes it VERY hard to get anything done here for my business.  Too bad they can't send in a better manager or Branch Director.  As a share holder I am livid at their lack of attention or knowledge of the industry.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
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Excellent Service
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by Marianne, Jul. 15, 2011

I was surprised to read the negative reviews about our local PNC office.  I am pleased to have a bank so close.  Our family has always been treated with respect, and the staff has been courteous and attended to our needs and requests promptly.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, South Fayette Township Branch at Bridgeville, PA
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In my opinion, unethical.
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by dfvnotfdv, Jul. 14, 2011

Please do yourself a favor and stay away.  They've figured out how to legally rob you blind.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Romeoville Branch at Romeoville, IL
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treated as though i dont matter
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by gibby, Jul. 14, 2011

i had been with bank of lancaster for 15 years when PNC took them over so i have now been with PNC for several years!!! i paid a bill over the phone company ran payment 2xs which overdrew my account and has now resulted in overdraft fees of close to 180 dollars i had called the bank 2 days in a row to get help since this was not my fault!! the superviser NEVER called me back!! i found out threw a friend that works there that he decide they could not help because it was not there fault!!! you could clearly see by my account that i had money in there but do to fees i was forced to have no money all week!! i am a stay at home mom of 4 kids and a husband who works fulltime!! we had to resort to useing our credit cards to get gas and groceries to last us fot the week!! we just make eneough money to last us threw the week and now have to pay high intrest rates on credit card thanks!! i am very digusted with how i was treated by this supervisor!! i deserve a phone call!! i am not threw with this yet!! i will be calling to file a complaint with the company!! no one should be treated with disrespect it is money they are playing with not some piece of trash or animals!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Christiana Branch at Christiana, PA
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I Got The Third Degree!
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by Catie1, Jul. 13, 2011

I've banked with PNC since they were National city.I most frquently use the Lockport,Il location. I've opened all three of my children's FIRST savings accounts there, and now two of thier first checking accounts!When doing our banking I would put deposits together on they're designated slips for each account. One of my two oldest daughters, my Husband or myself would go to the bank, I never had any problems with this till one day out of the blue they wouldn't let my daughtters do any banking for me or my husband. I called PNC and was told to just send my drivers license with and then that would be fine. Then AGAIN out of no where that didn't work either. Now I needed to call the branch Manager first send my license and then my children could do all the banking together again. So the other day I call th speak with the manager to let him know my children would be in to do all our banking and I encountered th "Teller Supervisor" who informed me that the manager was in a meeting and that if absolutly nessesary she would email him to make sure it was okay. She then proceeded to ask me if there was a reason I was unable to make my own deposits and cash checks, was "I disabled or something?" I informed her I was not, however i did not find it neccesary to have each person in my family go through the bank drive up when someone was alredy going. I also found it to be a large waste of time and gas for each of us to have to go to the bank ourselves. I don't feel I need to be disabled to have the conveince of one member of our family to do the banking, but obviously this is an issue with PNC! My two oldest children leave for college in a month, so I opened new aaccoung at TCF bank, where hopefully they won't be as ignorant enough to ask stupid questins, especially in such a tone to make you think that if your disabled what exactly ids the problem that you can't do it all yourself?!?!?!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lockport Branch at Lockport, IL
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Friendly, professional, and prompt
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by satisfied, Jul. 12, 2011

Love the service i've received. I'm amazed at the other complaints, i've never had a bad experience. I've had to wait a whole lot longer at the dmv. Customers can be so demanding and imptatient. I've seen it many times while being takened care of. It's not the banks fault your account bounced. Learn how to balance your check book. It's not the banks fault that interest rates stink. Blame your congressman.
I've been a customer for 7 years and have had excellent service. There are times i have to be a little patient.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Collinsville Branch at Collinsville, IL
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Great Customer Service
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by dmbathome2, Jul. 11, 2011

I went ito the branch last Thursday.  Spoke to Susan.  She was very helpful to my needs and instructed me that when I have something that I don't understand, to contact her and she will walk me thru anything that I need.

She was very pleasant and so was the other staff.  I am glad that I switch my banking services to PNC and I love the Longate Branch!  Thanks Susan, you made my life easier!

Darlene Butler

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Long Gate Center Branch at Ellicott City, MD
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customer
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by Henry, Jul. 11, 2011

Worst bank ever.  Starting with management, no one there
seems to know what they are doing,and they don't want to be bothered.  They should not be working with people, but with objects that they can vent their frustrations on.  Their body language reveals that they don't want to be bothered.  Stay away from that bank

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Schaumburg Road Branch at Schaumburg, IL
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Best Bank EVER.
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by DennisCashFlow, Jul. 07, 2011

We started with this branch several years ago, and for a time we had accounts here and at the Chase branch down the street. Chase stunk, so we left them. This branch has been a dream. Bill, the Branch Manager, is the best. He knows my whole family by name, and the tellers call US when something looks amiss with a deposit or check. We have never seen customer service like this at a bank before. I give it 5 stars across the board.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Maple/Lahser Branch at Bloomfield Hills, MI
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Stay Away from this branch
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by PAres, Jul. 05, 2011

This is the worst bank branch I have ever seen. I opened the account here since it was walking distance from my house but was shocked to see they treat their customers. They seems to have no respect to their time and will never get back to you. they always appear to be "out" of branch manager hence no body feels the responsibility / accountability. I finally had to close the account. Highly recommend to stay away


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Audubon Branch at Norristown, PA
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PNC
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by jlmaughan, Jun. 30, 2011

I have been with PNC for 7 yrs now. First they were National city. I have 4 accounts with them and wehn I have an issue the staff is quick to help me resolve it.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Peoria Downtown Branch at Peoria, IL
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Horrible Customer Service
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by Pghparrothead, Jun. 23, 2011

I came into the bank and met with a bank employee concerning paying off my home equity line of credit.  He took all my information and escorted me into his office where he proceeded to pick up the phone, call the numbers that I had already called.  After 20 minutes and 4 tranfers he was disconnected.  I informed him that I was late for work and he told me he would look into the matter and call me back.  Well 3 days later I had to call him and SURPRISE, SURPISE, he wasn't able to do a thing.  What a joke!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Township Branch at Mars, PA
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