PNC Bank, Review
PNC Bank, Review
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A total of 218 Reviews with 1 Star
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ATM ate my card; employees did nothing
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by Cao5052, Sep. 06, 2012
6:30 pm on Thursday September 6th 2012 I pull up to use the drive through ATM. I put my card in when, before I have a chance to make a selection, the ATM SHUTS OFF. I was shocked! Tried calling customer service and while I was on hold the staff walks out. I was so relieved! When I asked about my card, one woman turned and rather than come over to assist me SHOUTED across the parking lot: "We can't get in, security system is on." She offered NO other means of help. When I conveyed to her how nervous I was about the security of my bank card, she simply said the card is sealed in a "channel" and I can come back at 9 am to pick it up. How convenient, since I WORK at 9 am downtown. I cannot wait to retrieve my card and cancel my account. I had always had such positive customer service experience with PNC but never again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Nebo Pointe Branch at Pittsburgh, PA
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Overall Ratingby Cao5052, Sep. 06, 2012
6:30 pm on Thursday September 6th 2012 I pull up to use the drive through ATM. I put my card in when, before I have a chance to make a selection, the ATM SHUTS OFF. I was shocked! Tried calling customer service and while I was on hold the staff walks out. I was so relieved! When I asked about my card, one woman turned and rather than come over to assist me SHOUTED across the parking lot: "We can't get in, security system is on." She offered NO other means of help. When I conveyed to her how nervous I was about the security of my bank card, she simply said the card is sealed in a "channel" and I can come back at 9 am to pick it up. How convenient, since I WORK at 9 am downtown. I cannot wait to retrieve my card and cancel my account. I had always had such positive customer service experience with PNC but never again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Nebo Pointe Branch at Pittsburgh, PA
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Did PNC Bank rip off my out of state debit card?
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by nopcnbank, Aug. 28, 2012
In March 2012 I used the PCN ATM in Evanston to withdraw cash from my out of state bank. The PCN ATM took my debit card. It was after hours, so I called the PCN branch manager the following day to ask about my debit card. He indicated that it would be sent to my out of state bank. My out of state never received the my debit card. And in the mean time approximately $7,000 was fraudulently charged to my debit card. PNC never sent my debit card to my out of state bank as they said they would.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Evanston Branch at Evanston, IL
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Overall Ratingby nopcnbank, Aug. 28, 2012
In March 2012 I used the PCN ATM in Evanston to withdraw cash from my out of state bank. The PCN ATM took my debit card. It was after hours, so I called the PCN branch manager the following day to ask about my debit card. He indicated that it would be sent to my out of state bank. My out of state never received the my debit card. And in the mean time approximately $7,000 was fraudulently charged to my debit card. PNC never sent my debit card to my out of state bank as they said they would.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Evanston Branch at Evanston, IL
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Inept Employees - Very Poor Customer Service
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by kevrcal, Aug. 24, 2012
I was appointed guardian of my aunt by a court in Illinois and moved her here. At the time that she moved here, her bank was PNC in Pennsylvania. I went to the branch in Buffalo Grove, Illinois, thinking that it would be easier to deal with the same bank. I was quite mistaken.
After 4 months, I am still struggling to resolve all of the problems. Here is a list of problems:
1. The two accounts in Pennsylvania were set up incorrectly, and the account that I set up for her at the Buffalo Grove branch was also setup incorrectly. I am still trying to fix these problems.
2. I have been to the Buffalo Grove branch 6 times in 4 months. I have dealt with 5 different employees in that time, 2 of whom are no longer with PNC bank. Every time I go in, it is like starting all over, as they don’t even accept my word that I am a client. One banker who is thankfully not there any more admitted to me that it was his first day and he did not know what to do. If that is so, why was I referred to him in the first place.
3. Some of the problems stem from Social Security, that is, PNC’s erroneous idea of Social Security Rules. Despite the fact that I checked with different officials and found the correct information, the assistant manager assures me that the Social Security agents are incorrect in their knowledge of the rules.
My advice: if you are ever tempted to use PNC bank, run quickly in the other direction!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Buffalo Grove/ Dundee Branch at Buffalo Grove, IL
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Overall Rating Other Servicesby kevrcal, Aug. 24, 2012
I was appointed guardian of my aunt by a court in Illinois and moved her here. At the time that she moved here, her bank was PNC in Pennsylvania. I went to the branch in Buffalo Grove, Illinois, thinking that it would be easier to deal with the same bank. I was quite mistaken.
After 4 months, I am still struggling to resolve all of the problems. Here is a list of problems:
1. The two accounts in Pennsylvania were set up incorrectly, and the account that I set up for her at the Buffalo Grove branch was also setup incorrectly. I am still trying to fix these problems.
2. I have been to the Buffalo Grove branch 6 times in 4 months. I have dealt with 5 different employees in that time, 2 of whom are no longer with PNC bank. Every time I go in, it is like starting all over, as they don’t even accept my word that I am a client. One banker who is thankfully not there any more admitted to me that it was his first day and he did not know what to do. If that is so, why was I referred to him in the first place.
3. Some of the problems stem from Social Security, that is, PNC’s erroneous idea of Social Security Rules. Despite the fact that I checked with different officials and found the correct information, the assistant manager assures me that the Social Security agents are incorrect in their knowledge of the rules.
My advice: if you are ever tempted to use PNC bank, run quickly in the other direction!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Buffalo Grove/ Dundee Branch at Buffalo Grove, IL
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Horrible Customer Service
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by fran4642, Aug. 24, 2012
I called the 96th St, Fishers location and asked about having a document notarized. I was told that they would notarize my document as long as I was a PNC customer and that I would not incurr a fee for this service. So I made a visit to the the 96th Street, Fishers location and was told by a teller that they could not notarize any documents that were not PNC related. The teller was in the process of running the drive thru at the same time of waiting on me. My presence seem to annoy her. I left this location and went two blocks to find a Chase bank. I am not a customer of Chase bank but thought I would go in and ask them if they could notarize my document. Needless to say, they not only notarize my document but didn't charge me a fee AND provided me with top notch customer service. I decided to go back to PNC and tell them about my experience. I ended up speaking with the branch manager - Wen. He gave me the impression that he could have cared less. Their policy is not to notorize documents unrelated to PNC as they do not want to be held liable for the contents of the document. Clearly, they are not aware of what a notary is used for. They are validating that person in front of them signed the document. The contents of the document has NOTHING to do with the notary. This has been the worst customer service I've ever experienced. I am in the process of moving my account to Chase.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
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Overall Rating Office Environment & Staffby fran4642, Aug. 24, 2012
I called the 96th St, Fishers location and asked about having a document notarized. I was told that they would notarize my document as long as I was a PNC customer and that I would not incurr a fee for this service. So I made a visit to the the 96th Street, Fishers location and was told by a teller that they could not notarize any documents that were not PNC related. The teller was in the process of running the drive thru at the same time of waiting on me. My presence seem to annoy her. I left this location and went two blocks to find a Chase bank. I am not a customer of Chase bank but thought I would go in and ask them if they could notarize my document. Needless to say, they not only notarize my document but didn't charge me a fee AND provided me with top notch customer service. I decided to go back to PNC and tell them about my experience. I ended up speaking with the branch manager - Wen. He gave me the impression that he could have cared less. Their policy is not to notorize documents unrelated to PNC as they do not want to be held liable for the contents of the document. Clearly, they are not aware of what a notary is used for. They are validating that person in front of them signed the document. The contents of the document has NOTHING to do with the notary. This has been the worst customer service I've ever experienced. I am in the process of moving my account to Chase.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
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by Lydia 2015-08-16 07:37:11
Same thing happened to us: husband called PNC (we are customers and it was a matter of convenience to go there rather than drive miles to the attorney's office) to determine whether they could notarize a limited POA in order for our real estate attorney to sign documents in our absence. The customer rep informed my husband that PNC could notarize that document. When I arrived, was told they only provide notary services for in-house documents. When I spoke with the bank manager, all she wanted to do was discuss her 30 years in banking. I've spoken with rep's from the Secretary of State and the DuPage County Clerks office and 'technically' as a public servant, a notary cannot limit notary services. If a bank is going to set limits on what they will/will not notarize, I believe it must be stated up front (i.e.during a phone call); the fact that they don't suggests they know it is unlawful to do so. Deceptive to say the least.
Terrible Customer Service -Stay Away
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by Michael55, Aug. 23, 2012
Terrible - for some reason, do not view themselves as being in the customer service business - take the attitude that you need them more than they need you. Be smart, avoid the excess fees and terrible service - go to a credit union.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Noblesville Branch at Noblesville, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Michael55, Aug. 23, 2012
Terrible - for some reason, do not view themselves as being in the customer service business - take the attitude that you need them more than they need you. Be smart, avoid the excess fees and terrible service - go to a credit union.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Noblesville Branch at Noblesville, IN
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They lie and they dont care who it hurts.
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by kevinowings1976, Aug. 17, 2012
My best friends grandma passed away and he was the benefactor to her stuff. He lost his mom and dad 10 years earlier. He ask me since he didnt have a bank account if he could sign it to me and then when it went through give him the money. So i call PNC Evanston IL. they said not an issue i hop in a cab with my friend it cost me $25 to get there. Then they said well we have to have a bank manager here to except it. They failed to mention that when i called. So then i had to take a cab back to the shop i own. so now i am out $50 and my friend $150 thousand. Sorry James i tried.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kevinowings1976, Aug. 17, 2012
My best friends grandma passed away and he was the benefactor to her stuff. He lost his mom and dad 10 years earlier. He ask me since he didnt have a bank account if he could sign it to me and then when it went through give him the money. So i call PNC Evanston IL. they said not an issue i hop in a cab with my friend it cost me $25 to get there. Then they said well we have to have a bank manager here to except it. They failed to mention that when i called. So then i had to take a cab back to the shop i own. so now i am out $50 and my friend $150 thousand. Sorry James i tried.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
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by thinkabit 2013-08-15 15:54:07
They should have asked you the specific abouts the check, but if you thought you were going to go into a bank and deposit a check made payable to SOMEONE ELSE into YOUR account for $150K, then you really don't have a good grasp on banking. NO ONE at ANY BANK in their RIGHT MIND would allow that EVER.
If James doesn't have his own account and didn't think he should get one for 150k, there's something shady with this James character. Trust me, by rejecting you they did you a favor. Better to be out $50 as opposed to $150k.
And how would you have given that to him when (I should say IF) it cleared you account? CASH??? You know, the bank doesn't allow that. So either you take it out in increments over time or you give him a check. Defeats the purpose, huh?
Yeah... you should definitely be thanking them. They saved you a headache... and note to YOU personally... don't be so willing to accept ever billy-boo and sally-sob story you hear and do things like this for friends because in the end you are accountable and you are the one endng up played.
I'm just saying.
If James doesn't have his own account and didn't think he should get one for 150k, there's something shady with this James character. Trust me, by rejecting you they did you a favor. Better to be out $50 as opposed to $150k.
And how would you have given that to him when (I should say IF) it cleared you account? CASH??? You know, the bank doesn't allow that. So either you take it out in increments over time or you give him a check. Defeats the purpose, huh?
Yeah... you should definitely be thanking them. They saved you a headache... and note to YOU personally... don't be so willing to accept ever billy-boo and sally-sob story you hear and do things like this for friends because in the end you are accountable and you are the one endng up played.
I'm just saying.
terrible
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by slimane01us, Aug. 07, 2012
pnc bank at,4650 East Broad Street,
Columbus OH 43213,,will never go back again,,
im soo mad,,bought a car and ,, went with the lady who sold me the car to do the notairy seal,,the cleck who does the seal is called derek,he didnt even received us on a office,,he just did it behind his counter,he just said filled the title and i will do the seal,he left us for and comes back , put the stamp and said you good to go,,,,once done,i drove to transfer the title on my name,,bigg surprise,,the clerck at the title agency,,wrote on big letters(seller come in for affidavite,)cause the line in the top concerning the seller was supposed to be filled said the clerk at the title agency,, derek from pnc didnt check the title before puting the seal in it,,i goes back to them and his manager the lady told me,,we are not responsable for what you guys write or dont ,,and we do this for free,,i cant believe it,,defending him this way,, and teeling me that they can sc.. me,,because there is no charge???i will never go there again,,impofessional,,
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Broad-Hamilton Branch at Columbus, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Other Servicesby slimane01us, Aug. 07, 2012
pnc bank at,4650 East Broad Street,
Columbus OH 43213,,will never go back again,,
im soo mad,,bought a car and ,, went with the lady who sold me the car to do the notairy seal,,the cleck who does the seal is called derek,he didnt even received us on a office,,he just did it behind his counter,he just said filled the title and i will do the seal,he left us for and comes back , put the stamp and said you good to go,,,,once done,i drove to transfer the title on my name,,bigg surprise,,the clerck at the title agency,,wrote on big letters(seller come in for affidavite,)cause the line in the top concerning the seller was supposed to be filled said the clerk at the title agency,, derek from pnc didnt check the title before puting the seal in it,,i goes back to them and his manager the lady told me,,we are not responsable for what you guys write or dont ,,and we do this for free,,i cant believe it,,defending him this way,, and teeling me that they can sc.. me,,because there is no charge???i will never go there again,,impofessional,,
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Broad-Hamilton Branch at Columbus, OH
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Racist Staff Abuses Customer.
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by DPUStudent, Jul. 23, 2012
Wanted to cash a check from the IRS. My name and address are entirely correct, but as a student I include my school's UB box on it as well. The woman at the counter, claimed to be the boss of this branch, insisted that the check has to be cashed by my school, NOT ME, because it has my school's name on it!!! She said I had to confirm with my school, then I could cash my check. So I did. My school's administrator called her but that woman insisted that the address was not correct and I could never cash the check!!! So I rushed back and from from the bank the 3rd time under 109 degree and COULD NOT PUT MY MONEY IN MY ACCOUNT! That PNC woman was hostile the entire time and LIED to me. She really knew how to treat a prospective long-term customer with zero respect I'm so amazed. Save your self the problem with an online high-interest bank and skip PNC for your sanity!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Putnam Plaza at Greencastle, IN
7 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DPUStudent, Jul. 23, 2012
Wanted to cash a check from the IRS. My name and address are entirely correct, but as a student I include my school's UB box on it as well. The woman at the counter, claimed to be the boss of this branch, insisted that the check has to be cashed by my school, NOT ME, because it has my school's name on it!!! She said I had to confirm with my school, then I could cash my check. So I did. My school's administrator called her but that woman insisted that the address was not correct and I could never cash the check!!! So I rushed back and from from the bank the 3rd time under 109 degree and COULD NOT PUT MY MONEY IN MY ACCOUNT! That PNC woman was hostile the entire time and LIED to me. She really knew how to treat a prospective long-term customer with zero respect I'm so amazed. Save your self the problem with an online high-interest bank and skip PNC for your sanity!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Putnam Plaza at Greencastle, IN
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RUDE...RUDE...RUDE
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by kjhcmom, Jul. 13, 2012
Deposited $750 cash into my checking account at this branch at 3:15 today. Got ready to go to the grocery store and money is not credited. Called the bank and talked to Andy who was the rudest. When I asked why they didn't inform customers they would not have access to deposited money due to computer problems his response was "I don't know why someone didn't tell you." When I asked if he knew how long before computers would be down I was told "I don't have a crystal ball." Called branch manager Joel....no satisfaction. ANOTHER unhappy PNC customer....
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Westerville Branch at Westerville, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kjhcmom, Jul. 13, 2012
Deposited $750 cash into my checking account at this branch at 3:15 today. Got ready to go to the grocery store and money is not credited. Called the bank and talked to Andy who was the rudest. When I asked why they didn't inform customers they would not have access to deposited money due to computer problems his response was "I don't know why someone didn't tell you." When I asked if he knew how long before computers would be down I was told "I don't have a crystal ball." Called branch manager Joel....no satisfaction. ANOTHER unhappy PNC customer....
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Westerville Branch at Westerville, OH
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Mr.
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by Jones, Jul. 13, 2012
My husband I went to this bank seeking financial counseling. The greetings were fine. Lots of hype. But after 2 meetings, we walked away with very little in the way of directive assistance. In fact, we were advised in ways that actually caused us further financial problems. Bankers tell lies. If you are not aware of this, then you are very young and inexperienced. So expect bankers to lure you in with false promises. But to give ridiculous financial advice to those who are truly struggling in this economy is unconscionable. If you are not wealthy, do not bank here. If you wealthy, the staff will kiss your back side. That is the banker's job; PR and to make money for their employer. Since this seems to be the status quo of the industry, I am hard-pressed to recommend any other banks. After all, there are very few to choose from these days.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakewood-Detroit Branch at Lakewood, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jones, Jul. 13, 2012
My husband I went to this bank seeking financial counseling. The greetings were fine. Lots of hype. But after 2 meetings, we walked away with very little in the way of directive assistance. In fact, we were advised in ways that actually caused us further financial problems. Bankers tell lies. If you are not aware of this, then you are very young and inexperienced. So expect bankers to lure you in with false promises. But to give ridiculous financial advice to those who are truly struggling in this economy is unconscionable. If you are not wealthy, do not bank here. If you wealthy, the staff will kiss your back side. That is the banker's job; PR and to make money for their employer. Since this seems to be the status quo of the industry, I am hard-pressed to recommend any other banks. After all, there are very few to choose from these days.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakewood-Detroit Branch at Lakewood, OH
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customer
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by mad1, Jul. 05, 2012
The worst branch to go to rude people and tell lies. For wat reason I'd nevergo back to that branch they Are rude!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Morgan Branch at Washington, DC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mad1, Jul. 05, 2012
The worst branch to go to rude people and tell lies. For wat reason I'd nevergo back to that branch they Are rude!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Morgan Branch at Washington, DC
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customer
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by mad1, Jul. 05, 2012
The worst branch to go to rude people and tell lies. For wat reason I'd nevergo back to that branch they Are rude!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Morgan Branch at Washington, DC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mad1, Jul. 05, 2012
The worst branch to go to rude people and tell lies. For wat reason I'd nevergo back to that branch they Are rude!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Morgan Branch at Washington, DC
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All it takes is one negative person
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by rinnyj, Jun. 12, 2012
The Vice President, Karen Vergos is horrible. Every time I call to speak with her she is unavailable. She micromanage my account without asking and she place holds on my accounts for the maximum amount of time instead of next day deposit. I think she is racist.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rinnyj, Jun. 12, 2012
The Vice President, Karen Vergos is horrible. Every time I call to speak with her she is unavailable. She micromanage my account without asking and she place holds on my accounts for the maximum amount of time instead of next day deposit. I think she is racist.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
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by Banker123 2013-07-04 23:10:05
This is a slanderous comment that is just not true. This is a ridiculous and untrue accusation...not to mention disturbing that anyone can randomly write whatever comes to mind and expects people to believe it.
It is pathetic that this website even allows this. They were asked to remove this slanderous comment and they refused.
It is pathetic that this website even allows this. They were asked to remove this slanderous comment and they refused.
Taking advantage of the elderly and unethical bank practices
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by kmccoach, Jun. 05, 2012
I am sure this is not an isolated incident. A 92 year old man walked into the PNC Bay Forest Giant Branch at Annapolis, Maryland. A customer Service person greated him at the front entrance way and invited him to open up an account. Being an elderly gentleman, he was happy someone was being nice and welcomed the attention. What followed next is inexcusable and NEVER should have been allowed. He was talked into changing all of his pension checks, etc, over to a PNC bank account. This created a huge problem since all of his bills are set up for automatic payments through a Wells Fargo Account and his sons oversee his finances. He was totally unaware of what he did. But, the customer service representative and the Branch Manager should have known better. At this stage in someones life a 92 year old generally has someone looking after him or her. The branch manager should have seen a red flag go up when the age of this gentleman was presented.
So please beware that these customer service people are pushed to open up new accounts no matter what it takes. It is not necessarily the customer service persons fault. I blame the Bank Manager and the Bank Policies unethical practices.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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Overall Rating Office Environment & Staff Other Servicesby kmccoach, Jun. 05, 2012
I am sure this is not an isolated incident. A 92 year old man walked into the PNC Bay Forest Giant Branch at Annapolis, Maryland. A customer Service person greated him at the front entrance way and invited him to open up an account. Being an elderly gentleman, he was happy someone was being nice and welcomed the attention. What followed next is inexcusable and NEVER should have been allowed. He was talked into changing all of his pension checks, etc, over to a PNC bank account. This created a huge problem since all of his bills are set up for automatic payments through a Wells Fargo Account and his sons oversee his finances. He was totally unaware of what he did. But, the customer service representative and the Branch Manager should have known better. At this stage in someones life a 92 year old generally has someone looking after him or her. The branch manager should have seen a red flag go up when the age of this gentleman was presented.
So please beware that these customer service people are pushed to open up new accounts no matter what it takes. It is not necessarily the customer service persons fault. I blame the Bank Manager and the Bank Policies unethical practices.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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PNC @ Monroe and Dearborn, Chicago, IL
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by aaddrr, Jun. 04, 2012
Mike, the branch manager is the most unprofessional person I have ever come across. All the other negative comments I've read are absolutely correct and im certain all of the lousy staff there gets their lead from this joker. If it was my bank, this guy would have the opportunity to sweep the floors at night where he would have no contact with revenue driving customers. If that wasn't good enough then he would be fired! Biggest jerk I have ever had the displeasure to come across! please do yourself a favor and go to the next bank...there are plenty of people working hard for you out there.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Monroe & Dearborn Branch at Chicago, IL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby aaddrr, Jun. 04, 2012
Mike, the branch manager is the most unprofessional person I have ever come across. All the other negative comments I've read are absolutely correct and im certain all of the lousy staff there gets their lead from this joker. If it was my bank, this guy would have the opportunity to sweep the floors at night where he would have no contact with revenue driving customers. If that wasn't good enough then he would be fired! Biggest jerk I have ever had the displeasure to come across! please do yourself a favor and go to the next bank...there are plenty of people working hard for you out there.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Monroe & Dearborn Branch at Chicago, IL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Paulette
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by Paulette, May. 25, 2012
After over 10 years of banking with PNC, I've decided to switch banks. I've probably used their customer service line a handful of times, and each time they were okay in their level of helpfulness. However, today's call fell way below and I've had enough. Never, from a customer service standpoint, have I ever had anyone make feel talked down to and disrespected. After speaking with the manager, I asked that they review the previous call with the rude customer service representative and instead she "tried" taking care of it, but failed. She promised to call back at a certain time and was late. I've worked in hotels for over 12 years, and I can honestly say that if my staff responded the way PNC had, they wouldn't be working for me. My advice would be to please listen to your customer's fully before deciding to assume what they are inquiring about. Letting your customer talk shows respect and they deserve that for how loyal they are with your company. Too many competitors exist not to.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Reed Hartman Branch at Cincinnati, OH
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Paulette, May. 25, 2012
After over 10 years of banking with PNC, I've decided to switch banks. I've probably used their customer service line a handful of times, and each time they were okay in their level of helpfulness. However, today's call fell way below and I've had enough. Never, from a customer service standpoint, have I ever had anyone make feel talked down to and disrespected. After speaking with the manager, I asked that they review the previous call with the rude customer service representative and instead she "tried" taking care of it, but failed. She promised to call back at a certain time and was late. I've worked in hotels for over 12 years, and I can honestly say that if my staff responded the way PNC had, they wouldn't be working for me. My advice would be to please listen to your customer's fully before deciding to assume what they are inquiring about. Letting your customer talk shows respect and they deserve that for how loyal they are with your company. Too many competitors exist not to.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Reed Hartman Branch at Cincinnati, OH
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PNC Bank Giant shopping center on york rd Baltimore MD
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by ndotjones, May. 10, 2012
First it is unprofessional that it is difficult to get print outs of your account, do to the machine being broken or down too often.
There is an employee named Brittany who refused to add or assist me with reviewing my transactions when I had a dispute, it was terrible, brittany stated if I had a dispute file a conplaint. It was a horrible way to treat customers. Even if she felt she was correct, where is the customer service to go over the accout with me. It was Horrible.
I have never been treated with such lack of concern or disrespect.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Towson @ Giant Branch at Baltimore, MD
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ndotjones, May. 10, 2012
First it is unprofessional that it is difficult to get print outs of your account, do to the machine being broken or down too often.
There is an employee named Brittany who refused to add or assist me with reviewing my transactions when I had a dispute, it was terrible, brittany stated if I had a dispute file a conplaint. It was a horrible way to treat customers. Even if she felt she was correct, where is the customer service to go over the accout with me. It was Horrible.
I have never been treated with such lack of concern or disrespect.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Towson @ Giant Branch at Baltimore, MD
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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TROLLS
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by venter25, May. 09, 2012
The people at the Canonsburg location are rude, & remind me of trolls. MY ATM/Debit card was eaten by the atm outside of the bank. I called the next day & the troll at his desk said I was "lucky" he didn't shred it, because he was just about too. Okay... I can see 2 - 3 days later, but the next morning threatening a customer? And yes he had a threatening tone to his voice. The troll was on a power trip, because he had something of value of someones. I bank there, but only out of convenience.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Canonsburg Branch at Canonsburg, PA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby venter25, May. 09, 2012
The people at the Canonsburg location are rude, & remind me of trolls. MY ATM/Debit card was eaten by the atm outside of the bank. I called the next day & the troll at his desk said I was "lucky" he didn't shred it, because he was just about too. Okay... I can see 2 - 3 days later, but the next morning threatening a customer? And yes he had a threatening tone to his voice. The troll was on a power trip, because he had something of value of someones. I bank there, but only out of convenience.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Canonsburg Branch at Canonsburg, PA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Lousiest PNC Bank Branch
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by patibandlakoshal, Apr. 30, 2012
Lousiest PNC Bank Branch. They have locker without vault. When I signed up they have mentioned that Locker Rent charges are pro-rated but later mentioned that it is not pro-rated and charged me for 1 whole year of Rent even though I just used it for 2 weeks and closed it as I felt the locker facility is not secure enough. ***DON'T even think about doing any transactions at this branch ***
* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby patibandlakoshal, Apr. 30, 2012
Lousiest PNC Bank Branch. They have locker without vault. When I signed up they have mentioned that Locker Rent charges are pro-rated but later mentioned that it is not pro-rated and charged me for 1 whole year of Rent even though I just used it for 2 weeks and closed it as I felt the locker facility is not secure enough. ***DON'T even think about doing any transactions at this branch ***
* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
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Rude Branch Manager
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by orientalcat, Apr. 19, 2012
I have had to deal with the Branch Manager on several occasions regarding questions I had on several of my accounts. He is very abrupt and rude. Does not give you a chance to finish your sentences because he interrupts with an answer that has nothing to do with my question. He acts as if you are disturbing him when you come into his office. Perhaps he does not like his job. I think he should find another job and let another person who is unemployed with a good spirit and customer service experience have that job. We have been with National City for over 20 years before it came PNC. We have been in several other branches of this bank and have found the employees very helpful and friendly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby orientalcat, Apr. 19, 2012
I have had to deal with the Branch Manager on several occasions regarding questions I had on several of my accounts. He is very abrupt and rude. Does not give you a chance to finish your sentences because he interrupts with an answer that has nothing to do with my question. He acts as if you are disturbing him when you come into his office. Perhaps he does not like his job. I think he should find another job and let another person who is unemployed with a good spirit and customer service experience have that job. We have been with National City for over 20 years before it came PNC. We have been in several other branches of this bank and have found the employees very helpful and friendly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
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by larryo2014 2014-05-02 09:35:42
Branch and staff have been in our neighborhood a long time including the manager. They do a great job and are all very well liked. Should be judged on popular appeal and service over the long haul and it's an A plus!
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