PNC Bank, Review
PNC Bank, Review
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Wootton Branch I have a BANKER
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by LeslieSimmons, Jul. 17, 2014
Banking is all about the BANKER. PNC offers great tools for small businesses;the staff at the Wootton branch takes the time to explain how the tools work and benefit my clients. I bank at PNC Wooton, use the Online services and other tools for my business. I encourage my clients to select a banker and a bank that puts them first.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Wootton Pkwy Branch at Rockville, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LeslieSimmons, Jul. 17, 2014
Banking is all about the BANKER. PNC offers great tools for small businesses;the staff at the Wootton branch takes the time to explain how the tools work and benefit my clients. I bank at PNC Wooton, use the Online services and other tools for my business. I encourage my clients to select a banker and a bank that puts them first.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Wootton Pkwy Branch at Rockville, MD
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nice customer service
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by Pilar, Jul. 12, 2014
went there to get change for my garage sale. I don't have an account there but they very nicely gave me all the change I need- years ago banks frowned on that unless you had an account(though my student loan was purchased by PNC and they have been good to deal with for that matter)
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Downers Grove -75th Branch at Downers Grove, IL
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Overall Ratingby Pilar, Jul. 12, 2014
went there to get change for my garage sale. I don't have an account there but they very nicely gave me all the change I need- years ago banks frowned on that unless you had an account(though my student loan was purchased by PNC and they have been good to deal with for that matter)
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Downers Grove -75th Branch at Downers Grove, IL
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disappointed
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by TONiDEEE, Jul. 08, 2014
i have been banking here for sometime now and i closed an account on a saturday and i was not informed that i could not close it on a saturday and expect for it to be closed. i had to open a new account for personal reasons and now there are two accounts open . i called the service line and i was told to go in the branch. meanwhile i have charges racking up from this old account that i thought was switched to my new account. i am very,very ,very mad and i do not plan to pay over draft charges on an account that i thought was closed.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Shaker Towne Centre Branch at Cleveland, OH
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby TONiDEEE, Jul. 08, 2014
i have been banking here for sometime now and i closed an account on a saturday and i was not informed that i could not close it on a saturday and expect for it to be closed. i had to open a new account for personal reasons and now there are two accounts open . i called the service line and i was told to go in the branch. meanwhile i have charges racking up from this old account that i thought was switched to my new account. i am very,very ,very mad and i do not plan to pay over draft charges on an account that i thought was closed.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Shaker Towne Centre Branch at Cleveland, OH
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by infuriated 2014-08-04 16:17:37
THIS BANK IS THE WORST EXPERIENCE I HAVE EVER HAD. THE LADY MADE ME STAND IN LINE FOR TWO HOURS AND WAS COMPLETELY INCOMPETENT WHEN I WAS TRYING TO DISTRIBUTE SAVINGS BONDS. I HAVE NEVER BEEN MORE DISAPPOINTING AND WILL NOT BE RETURNING EVER.
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by Griffith, Jun. 23, 2014
I have never banked with PNC and the only reason I went to this branch was because of an offer that I received in the mail. I spoke with Todd Scott at this branch, and he was VERY helpful and persistent in my processing the loan. I was not
impressed with the customer service that I received when I went to this bank which was a surprise to me since I was in the banking industry before and I know how important good customer service is to the success of the company.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Cobb Branch at Marietta, GA
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Overall Rating Office Environment & Staff Other Servicesby Griffith, Jun. 23, 2014
I have never banked with PNC and the only reason I went to this branch was because of an offer that I received in the mail. I spoke with Todd Scott at this branch, and he was VERY helpful and persistent in my processing the loan. I was not
impressed with the customer service that I received when I went to this bank which was a surprise to me since I was in the banking industry before and I know how important good customer service is to the success of the company.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Cobb Branch at Marietta, GA
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Wrong hours
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by Kristina, Jun. 01, 2014
This banks drive up hours do not consist of sundays thank u for wasting our time
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Medford Stokes Branch at Medford, NJ
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Overall Ratingby Kristina, Jun. 01, 2014
This banks drive up hours do not consist of sundays thank u for wasting our time
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Medford Stokes Branch at Medford, NJ
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wiliam h. schlicting
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by billys, May. 30, 2014
To pnc bank president. Either you hsd better return $173.++ now or I wil see you to COURT.I've reported you to the FTC. And you had better not touck my direct deposit on 6/3/12 Toy are takin advantage of me because I'm Disabled.I'm mad as hell.This was written bu his temp. aid
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
5 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby billys, May. 30, 2014
To pnc bank president. Either you hsd better return $173.++ now or I wil see you to COURT.I've reported you to the FTC. And you had better not touck my direct deposit on 6/3/12 Toy are takin advantage of me because I'm Disabled.I'm mad as hell.This was written bu his temp. aid
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
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Very pleasant experiences
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by sinsational, May. 24, 2014
I signed up w them recently and couldn't be happier so far, never any waiting in line and the staff is always super friendly as well. Charlie Cumberbatch is always super helpful to me and I liked them so much I signed up my gf and they offered us 150.00 credit for doing so.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Sunrise And Federal Branch at Fort Lauderdale, FL
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Overall Rating Office Environment & Staff Waiting Timeby sinsational, May. 24, 2014
I signed up w them recently and couldn't be happier so far, never any waiting in line and the staff is always super friendly as well. Charlie Cumberbatch is always super helpful to me and I liked them so much I signed up my gf and they offered us 150.00 credit for doing so.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Sunrise And Federal Branch at Fort Lauderdale, FL
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Disappointed
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by Prissy, May. 19, 2014
Hospitality is very poor at this branch. The female bank representative working behind the desk hops over to me with a 'I don't want to be bothered attitude' and asked if I needed assistance. We walked over to her cubicle. I found her to be very sarcastic. Visit another branch or try the guy 'John.'
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Pikesville Branch at Pikesville, MD
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby Prissy, May. 19, 2014
Hospitality is very poor at this branch. The female bank representative working behind the desk hops over to me with a 'I don't want to be bothered attitude' and asked if I needed assistance. We walked over to her cubicle. I found her to be very sarcastic. Visit another branch or try the guy 'John.'
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Pikesville Branch at Pikesville, MD
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Frustrated
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by Blk1427, May. 13, 2014
I have banked at pnc for a long time. I come to this branch only due to the coin machine, to cash in my change and deposit into my son's savings. When I walked in I was greeted by a friendly gentleman sitting at the desk in the middle. I dropped of my change, proceeded to get my ticket, and walked to the teller area. I am standing there waiting o be assisted, beings I am the only customer in the bank, I say " apparently you are all busy, which one can assist me?" I then get ignored by the first teller Jennifer, the next teller Adam, who I later find out is the branch manager,he points to the next teller, Michelle, and says she can help you. Michelle was friendly, I had my change deposited, then I ask for a copy of my last 6 months bank statements. Before Michelle could tell me anything, Adam made a point to tell me it would cost me $5 per page per copy. I asked why, due to it clearly costing 10 cents for a copied piece of paper any where else. He again repeated himself with an attitude and walked away. Then while I am clearly saying something to Michelle, my teller assisting me, Jennifer comes over to her cuts me off talking, to tell Michelle, about another situation involving another person that was clearly more important than me. So this would cost me, around $125 due to me having a savings and a checking account with you. Maybe I was treated this way due to how others opinions were about me, maybe my age, whatever their reason, I am a 31 year old general manager, who deals with hospitality 5 days a week, the other two I am a single mother spending time with her two year old son. I guarantee that I would never treat my guest like this, they wouldn't be passed by because of computer work, and sure would not be paying $5 dollars for one piece of paper. I love this company, but apparently it is only my branch at muegge road that I love, I left this branch and went to my branch where I was assisted right away, the door was opened for me, AND received the copies of my bank statements with no charge, thanks to Matthew and Joey at muegge road. So if it wasn't for muegge road and their amazing customer service, myself and many others in my family would avoid this bank, but we love muegge road and WILL continue to bank only there. Thank you Matthew and Joey for your AMAZING customer service!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cottleville Branch at Saint Peters, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Blk1427, May. 13, 2014
I have banked at pnc for a long time. I come to this branch only due to the coin machine, to cash in my change and deposit into my son's savings. When I walked in I was greeted by a friendly gentleman sitting at the desk in the middle. I dropped of my change, proceeded to get my ticket, and walked to the teller area. I am standing there waiting o be assisted, beings I am the only customer in the bank, I say " apparently you are all busy, which one can assist me?" I then get ignored by the first teller Jennifer, the next teller Adam, who I later find out is the branch manager,he points to the next teller, Michelle, and says she can help you. Michelle was friendly, I had my change deposited, then I ask for a copy of my last 6 months bank statements. Before Michelle could tell me anything, Adam made a point to tell me it would cost me $5 per page per copy. I asked why, due to it clearly costing 10 cents for a copied piece of paper any where else. He again repeated himself with an attitude and walked away. Then while I am clearly saying something to Michelle, my teller assisting me, Jennifer comes over to her cuts me off talking, to tell Michelle, about another situation involving another person that was clearly more important than me. So this would cost me, around $125 due to me having a savings and a checking account with you. Maybe I was treated this way due to how others opinions were about me, maybe my age, whatever their reason, I am a 31 year old general manager, who deals with hospitality 5 days a week, the other two I am a single mother spending time with her two year old son. I guarantee that I would never treat my guest like this, they wouldn't be passed by because of computer work, and sure would not be paying $5 dollars for one piece of paper. I love this company, but apparently it is only my branch at muegge road that I love, I left this branch and went to my branch where I was assisted right away, the door was opened for me, AND received the copies of my bank statements with no charge, thanks to Matthew and Joey at muegge road. So if it wasn't for muegge road and their amazing customer service, myself and many others in my family would avoid this bank, but we love muegge road and WILL continue to bank only there. Thank you Matthew and Joey for your AMAZING customer service!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cottleville Branch at Saint Peters, MO
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by RBD9 2014-05-29 08:34:30
I am relocating from Philadelphia and this PNC branch is the closest to my new house. Having read this review, and also believing in treating customers with world class customer service, I will not even step into this bank. I don't have time for people and institutions who have my money and think/act like they are doing me a favor. So long PNC Bank.
Should not open a business account
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by AHPRetail, May. 06, 2014
I had two business and a personal account with PNC Bank. Once I opened a State Lottery Account (required by state), the bank manager in Imlay City told me that she cannot open one and if I try through another branch all of my account would close. Well I went to my original branch in Lapeer and showed that State Lottery Paper and requirement to open an account which was opened without any hassle. After 2 days I received letters stating that all of my account would be closed. No explanation was given. I contacted PNC Customer service but No explanation was given. I think it was due to Imlay City Branch Manger that I was discriminated. Now I have 2 huge bundles of check and 2 stamps that are of no use. I have opened account in Talmer Bank in Imlay City. I would suggest not to open account there specially business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AHPRetail, May. 06, 2014
I had two business and a personal account with PNC Bank. Once I opened a State Lottery Account (required by state), the bank manager in Imlay City told me that she cannot open one and if I try through another branch all of my account would close. Well I went to my original branch in Lapeer and showed that State Lottery Paper and requirement to open an account which was opened without any hassle. After 2 days I received letters stating that all of my account would be closed. No explanation was given. I contacted PNC Customer service but No explanation was given. I think it was due to Imlay City Branch Manger that I was discriminated. Now I have 2 huge bundles of check and 2 stamps that are of no use. I have opened account in Talmer Bank in Imlay City. I would suggest not to open account there specially business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
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"Financial Sales Consultant" will talk about you negatively behind your back
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by pissedofff, Apr. 26, 2014
Other customers may not experience what I just experienced, so please keep an open mind. I just recently opened an account at this branch. Great people, and willing to work with you. Everything seemed to go smoothly and they said they would call me back with more answers to my questions. The next couple of days (Tuesday and Wednesday), they gave me a call to answer those questions, but I was busy at work and their office closed before I could call. The lady left a voicemail and hung the phone up or so she thought. She started to say that she thought I was a fraud and there is no way that I could have saved that much money. I will never return back to this branch and suggest that if you do, caution yourself as they will probably talk bad about you behind your back as well. PNC is a great general bank, but this specific staff member is making me regret my decision to rejoin. I understand everyone talks bad about people behind their back, but can you at least hang the phone up before letting me hear that type of stuff! I am still deciding if I should report her as I still do have her voicemail...
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne @ Giant Branch at Alexandria, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pissedofff, Apr. 26, 2014
Other customers may not experience what I just experienced, so please keep an open mind. I just recently opened an account at this branch. Great people, and willing to work with you. Everything seemed to go smoothly and they said they would call me back with more answers to my questions. The next couple of days (Tuesday and Wednesday), they gave me a call to answer those questions, but I was busy at work and their office closed before I could call. The lady left a voicemail and hung the phone up or so she thought. She started to say that she thought I was a fraud and there is no way that I could have saved that much money. I will never return back to this branch and suggest that if you do, caution yourself as they will probably talk bad about you behind your back as well. PNC is a great general bank, but this specific staff member is making me regret my decision to rejoin. I understand everyone talks bad about people behind their back, but can you at least hang the phone up before letting me hear that type of stuff! I am still deciding if I should report her as I still do have her voicemail...
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne @ Giant Branch at Alexandria, VA
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All staff at Beacon Mall branch
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by averagecustomer, Apr. 26, 2014
Take care of your Associates, PNC, because they are the reason I return and use this branch. Frequently. Outstanding service. Akways.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby averagecustomer, Apr. 26, 2014
Take care of your Associates, PNC, because they are the reason I return and use this branch. Frequently. Outstanding service. Akways.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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by quacki 2014-05-08 10:07:01
It takes 2 weeks for PNC Bank to complete a Balance Transfer!
Don't you think that is ridiculous??????????? PNC Bank charges a 2 % Bal. Tr. Fee. Chase charges ZERO. How come???
Don't you think that is ridiculous??????????? PNC Bank charges a 2 % Bal. Tr. Fee. Chase charges ZERO. How come???
Ms.
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by averagecustomer, Apr. 26, 2014
Take care of your Associates, PNC, because they are the reason I return and use this branch. Frequently. Outstanding service. Always.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby averagecustomer, Apr. 26, 2014
Take care of your Associates, PNC, because they are the reason I return and use this branch. Frequently. Outstanding service. Always.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Love this branch and sad to see it go
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by Kervegant, Apr. 23, 2014
I have never been disappointed with the staff at this branch. When I lost my bank card while abroad I was able to call the branch and have them assist (I was unable to connect to a 1-800 number as is usual internationally).
The staff have always greeted me by name and have provided assistance within a few minutes, if not immediately. Henry is one of my favorite faces there and I hope he is transferred to a branch nearby!
I want to thank all of you for your service, hospitality and hard work. I will miss such a convenient branch location with an stellar team. Hopefully the M street location can meet the high bar of care you have provided.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Watergate Branch at Washington, DC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kervegant, Apr. 23, 2014
I have never been disappointed with the staff at this branch. When I lost my bank card while abroad I was able to call the branch and have them assist (I was unable to connect to a 1-800 number as is usual internationally).
The staff have always greeted me by name and have provided assistance within a few minutes, if not immediately. Henry is one of my favorite faces there and I hope he is transferred to a branch nearby!
I want to thank all of you for your service, hospitality and hard work. I will miss such a convenient branch location with an stellar team. Hopefully the M street location can meet the high bar of care you have provided.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Watergate Branch at Washington, DC
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DON'T bank at PNC Bank!
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by Angel9, Apr. 22, 2014
I've been banking with PNC for a few years, and have several personal and business accounts with them. I have never had any real issues with them until lately. They have changed policies/procedures on the way online banking is done. They never notified me of the changes just started adding fees. (They changed procedures last year without notification too, the changes didn't effect me, but notification would be nice.) I called to find out why I got fees, and got the runaround. They wouldn't reverse the charges. Asked to talk to a supervisor several times, never talked to one yet. Talked to the local branch, they were NO help. Called corporate number again, got the same runaround after an hour and no supervisor again, no reversal results, or explanations...I am fed up! Time to withdrawal my money tomorrow and find a NEW bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hoover Crossings Branch at Birmingham, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Angel9, Apr. 22, 2014
I've been banking with PNC for a few years, and have several personal and business accounts with them. I have never had any real issues with them until lately. They have changed policies/procedures on the way online banking is done. They never notified me of the changes just started adding fees. (They changed procedures last year without notification too, the changes didn't effect me, but notification would be nice.) I called to find out why I got fees, and got the runaround. They wouldn't reverse the charges. Asked to talk to a supervisor several times, never talked to one yet. Talked to the local branch, they were NO help. Called corporate number again, got the same runaround after an hour and no supervisor again, no reversal results, or explanations...I am fed up! Time to withdrawal my money tomorrow and find a NEW bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hoover Crossings Branch at Birmingham, AL
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Great Service
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by Jpnumbaone, Apr. 21, 2014
I've been going to this bank for years now. I have several personal and several business accounts. They have worked with me through everything. Every time i need something the managers put in time to make sure i get what i need. Great place. Great Bank. Thank you guys.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jpnumbaone, Apr. 21, 2014
I've been going to this bank for years now. I have several personal and several business accounts. They have worked with me through everything. Every time i need something the managers put in time to make sure i get what i need. Great place. Great Bank. Thank you guys.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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I love this bank!
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by kblessing, Apr. 15, 2014
After nightmare experiences with Wells and Regions, this bank is simply a breath of fresh air!!! The people are real and friendly and always courteous to me. No, I don't have a ton of money in the bank...never have. They treat me with respect regardless. I will be opening a business account today and with great pleasure! I've had nothing but good experiences with this bank. Their policies make sense. They are always fair. They are logical problem solvers. That's so much more than I can say for Regions and Wells. You've got a friend in me PNC!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Cave Springs Branch at Saint Charles, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kblessing, Apr. 15, 2014
After nightmare experiences with Wells and Regions, this bank is simply a breath of fresh air!!! The people are real and friendly and always courteous to me. No, I don't have a ton of money in the bank...never have. They treat me with respect regardless. I will be opening a business account today and with great pleasure! I've had nothing but good experiences with this bank. Their policies make sense. They are always fair. They are logical problem solvers. That's so much more than I can say for Regions and Wells. You've got a friend in me PNC!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Cave Springs Branch at Saint Charles, MO
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Hudson Man
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by Hudsonman, Apr. 15, 2014
Outstanding branch manager, outstanding team!!! All banks are not created equal and it is the personnel and their attention to detail and service that makes this branch the best I have ever used. We use them for both business and personal banking needs.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Hudson Branch at Hudson, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hudsonman, Apr. 15, 2014
Outstanding branch manager, outstanding team!!! All banks are not created equal and it is the personnel and their attention to detail and service that makes this branch the best I have ever used. We use them for both business and personal banking needs.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Hudson Branch at Hudson, OH
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Best Branch Ever!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AKBarnhill, Apr. 07, 2014
I love banking at this branch. They are always so nice and welcoming. I just had a fraudulent charge hit my account and Jennifer took care of it right away. We spotted the charge and Jennifer watched it from the time it was pending until it hit my account and called me to keep me updated the whole time. As soon as it hit she called to let me know she was disputing it and getting me a new card. She is awesome!! I won't use another branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Murrayville Branch at Wilmington, NC
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AKBarnhill, Apr. 07, 2014
I love banking at this branch. They are always so nice and welcoming. I just had a fraudulent charge hit my account and Jennifer took care of it right away. We spotted the charge and Jennifer watched it from the time it was pending until it hit my account and called me to keep me updated the whole time. As soon as it hit she called to let me know she was disputing it and getting me a new card. She is awesome!! I won't use another branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Murrayville Branch at Wilmington, NC
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible Customer Service!! ATM Ripoff
Overall Rating
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Office Environment & Staff
Waiting Time
Other Services
by jessiecas123, Apr. 03, 2014
I visited this location earlier today to withdraw money using the Eppicard (child support). At the ATM I tried to withdraw the entire amount that was deposited into my card, and the ATM gave me a receipt saying that my account had insufficient funds. I then printed out my balance and indeed, I did have SUFFICIENT funds. I went inside of the branch to tell them about the issue, and the teller said there was nothing she could do because "we don't even service our ATM." After explaining to her that the reason I believed I couldn't withdraw the entire balance was because the ATM was trying to charge a fee, which according to the Eppicard Agreement, we are allowed one FREE transaction per month; she proceeded to tell me to speak with the manager--who was very rude and also told me that there was nothing they could do because they don't have anything to do with their ATM and that I should call the Eppicard customer service. How can a branch manager not know anything about a partner company?! Horrible experience!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Orlando - Waterford Lakes Branch at Orlando, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jessiecas123, Apr. 03, 2014
I visited this location earlier today to withdraw money using the Eppicard (child support). At the ATM I tried to withdraw the entire amount that was deposited into my card, and the ATM gave me a receipt saying that my account had insufficient funds. I then printed out my balance and indeed, I did have SUFFICIENT funds. I went inside of the branch to tell them about the issue, and the teller said there was nothing she could do because "we don't even service our ATM." After explaining to her that the reason I believed I couldn't withdraw the entire balance was because the ATM was trying to charge a fee, which according to the Eppicard Agreement, we are allowed one FREE transaction per month; she proceeded to tell me to speak with the manager--who was very rude and also told me that there was nothing they could do because they don't have anything to do with their ATM and that I should call the Eppicard customer service. How can a branch manager not know anything about a partner company?! Horrible experience!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Orlando - Waterford Lakes Branch at Orlando, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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