PNC Bank, Cascade Plaza Branch

Name:PNC Bank, Cascade Plaza Branch
Full Service Brick and Mortar Office
Review:405 client reviews
Location:One Cascade Plaza
Akron, OH 44308

Summit County
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Phone:330-375-8342
Office Hours:Mon: 9:00 AM - 4:00 PM
Tue: 9:00 AM - 4:00 PM
Wed: 9:00 AM - 4:00 PM
Thu: 9:00 AM - 4:00 PM
Fri: 9:00 AM - 5:00 PM
Sat: Closed
Sun: Closed
FDIC Cert:#6384
Established:1933-08-01


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2407, view all, view on map
Website:www.pnc.com
Total Assets:$393,267,250,000
Total Deposits:$279,337,830,000
Total Equity Capital:$41,245,784,000
Total Domestic Office Deposits:$269,409,234,000
Net Income:$2,208,136,000
Quarterly Net Income:$1,156,704,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%
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Client Review

405 client reviews of PNC Bank scored 2.5 out of 5.

The worst bank ever!
Overall Rating
Office Environment & Staff
by chocomaandu, Jan. 27, 2014

I opened an account at this branch and had multiple problems because of a lack of staff training. Especially the staff named Porsche has very little experiences and doesn't know how to work with customers. When I first met her, she smiled and looked like a nice peron, but she did not properly explain about what documents she needed for  a new customer to open an account and made me go home multiple times for additional documents. Because of her lack of knowledge and experiences, I wasted so much time and energy and experienced many unpleasant incidents (which I won't even bother going into details here). When I asked her questions, instead of giving me explainations, Porsche became very rude and defensive. She clearly has attitude problems and should not work with customers. PNC should not have inexperienced staff persons work with customers before they get adequate training and experience. Consultants should have years of experience in order to give good first impressions to their customers. It was so stressful to have my bank accounts with this branch that only after 2 months, I closed my accounts. PNC is the worst bank ever.   

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cascade Plaza Branch at Akron, OH
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