People's United Bank, Review

People's United Bank, Review

Average rating based on 23 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
11
4 star:
0
3 star:
1
2 star:
0
1 star:
11
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Very Bad Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Rach, Nov. 14, 2011

There is a reason why the waiting times are not there..Who would go with such bad customer service?

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on People's United Bank, Milk Street Branch at Boston, MA
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customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by busyonlongisland, Nov. 03, 2011

I have been banking with People's United Bank for several years and they are fantastic.  It is such a pleasure to be able to speak to someone about any of my banking questions and get a prompt repsose asap..   So much better than calling a 800 number..   I really feel like a customer not a number..

Thanks Peoples your great!!!  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on People's United Bank, Smithtown Branch at Smithtown, NY
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This Bank is a Joke
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by UtOhTime2SwitchBanks, Oct. 08, 2011

I have been doing banking with the Bank of Smithtown for over 20 years, recently People's United Bank acquired the Bank. I have used the branches in Fort Salonga, Smithtown, St James, Miller Place and Port Jefferson quite often. The St James branch is the worst of the bunch. There is never anyone at the drive up window to service you. When they finally come it takes them 10-15 minutes to do a simple transaction. Two times they took my deposits and never came back, I had to park the car and go into the bank and complain. No apologies were made they just told me, Oh we forgot about you!...A couple of things really bother me about most of their branches...They have wide open viewed windows, and anyone with a telescope can see the people at work on the computers and access account information. Secondly when I make a deposit, they take it from me and disappear with it and do their work on the transaction in a totally different room without me being able to observe teller at work...this makes me very uncomfortable, especially, when making a cash deposit. Not that they have made any mistakes or money has gone missing or anything like that,I just don't know of any other bank with such a ridiculous procedure. The bank employees at the St James branch from the manager on down are rude, impatience, and have a non caring attitude about servicing their customers....and if you say anything to them they treat you like you are some sort of crazy person. If you ask me everyone there needs to be fired and replaced. I don't find the personnel at the other branches to have such an attitude. I'm not switching banks, but I am thinking about it, for now I'll just refuse to use the St James branch...if that was the only branch this bank had, I would have switch banks already...     

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on People's United Bank, St. James Branch at Saint James, NY
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