People's United Bank, Broad Street Branch

Name:People's United Bank, Broad Street Branch
Full Service Brick and Mortar Office
Review:21 client reviews
Location:716 Broad Street Extension
Waterford, CT 06385

New London County
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FDIC Cert:#27334

The Bank

Name:People's United Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1988-07-06
Holden By:People's United Financial, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:414, view all, view on map
Total Assets:$51,375,820,000
Total Deposits:$39,832,882,000
Total Equity Capital:$6,946,169,000
Total Domestic Office Deposits:$39,832,882,000
Net Income:$257,797,000
Quarterly Net Income:$138,339,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%

Client Review

21 client reviews of People's United Bank scored 3 out of 5.

Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by liilmissbrea, Dec. 30, 2013

This branch, located at 716 Broad Street in Waterford, Connecticut, is BY FAR the WORST bank that I have EVER visited! Everything was horrible - especially the Customer Service. Not only did the branch DENY ME ACCESS TO MY OWN MONEY (I had to provide proof of address - which I did - but because it was a Saturday they said that they were NOT COMFORTABLE approving it, and told me to come back on Monday). Keep in mind, I went to another branch 20 minutes later, and that branch approved it with no problems, and advised that I report the one that I am currently reviewing. I told the teller at Broad Street that I needed gas and that is why I was doing the withdrawal, and she literally told me to ask someone at a gas station for $5. I am a retail manager, and if one of my employee's EVER told a customer to ask a stranger for money, they would be fired on the spot. But instead, the teller got a pat on the back. THAT is how messed up this branch is. And the manager? Absolutely the RUDEST individual I could imagine. The words "I could approve this, but I dont want to" were actually spoken from her lips. Imagine that, a bank manager COULD have given ME MY OWN MONEY but DIDN'T WANT TO!!! SERIOUSLY?! Dont visit this branch unless you specifically want your day to be ruined. Honestly. It should be closed immidiately. Because of them, I am closing my account with People's Bank entirely. They couldn't pay me to stay with them after that experience. (yes, it was THAT bad)

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on People's United Bank, Broad Street Branch at Waterford, CT
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