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New York Community Bank, Valley Stream Branch
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4 client reviews
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| Name: | New York Community Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1859-01-01 |
| FDIC Insurance: | 1943-07-01 |
| Holden By: | New York Community Bcorp Inc |
| Charter Class: | Savings banks, state charter, supervised by the FDIC |
| # of Branches: | 238, view all, view on map |
| Website: | https://www.mynycb.com |
| Total Assets: | $57,633,106,000 |
| Total Deposits: | $34,341,673,000 |
| Total Equity Capital: | $7,296,634,000 |
| Total Domestic Office Deposits: | $34,341,673,000 |
| Net Income: | $154,637,000 |
| Quarterly Net Income: | $154,637,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 8% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
4 client reviews of New York Community Bank scored 2 out of 5.
Lisa
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lisa316, Nov. 18, 2020
Called the valley stream branch for assistance in an account. I was placed on hold 14 minutes no reason why’. Finally the call was picked up and I was told they can’t help me with something from. September. She told me their computer systems do not go back that far. I advised her that’s incorrect as I have called before and have done it. She asked me for my account number again placed me on hold for another 5 minutes came back and said sorry we can’t assist with that to call the main customer service line. Every time I go there or call it is nothing but problems or rude people. I’m disgusted the incompetency of these people and I’m supposed to trust my money in this bank. With some many banks you would think they would want to stay in Competition with them. The level of customer service is by far the worst service I have ever received. I normally give chances but this was the last chance. I did lot deserve to be spoken to that way nor should I have been lied to. I hung up with them and called the Massapequa branch and was assisted immediately. I don’t understand how Massapequa was able to help they did everything I asked the valley stream branch and it was done promptly and professionally. Although it may seem trivial to some I do not think I asked for much. The young man who placed me on hold was absolutely rude and the woman who finally picked up after the third time I was placed on hold straight out lied . I am shocked at the differences between the branches. Valley stream needs an overhaul . Sorry
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Valley Stream Branch at Valley Stream, NY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Lisa316, Nov. 18, 2020
Called the valley stream branch for assistance in an account. I was placed on hold 14 minutes no reason why’. Finally the call was picked up and I was told they can’t help me with something from. September. She told me their computer systems do not go back that far. I advised her that’s incorrect as I have called before and have done it. She asked me for my account number again placed me on hold for another 5 minutes came back and said sorry we can’t assist with that to call the main customer service line. Every time I go there or call it is nothing but problems or rude people. I’m disgusted the incompetency of these people and I’m supposed to trust my money in this bank. With some many banks you would think they would want to stay in Competition with them. The level of customer service is by far the worst service I have ever received. I normally give chances but this was the last chance. I did lot deserve to be spoken to that way nor should I have been lied to. I hung up with them and called the Massapequa branch and was assisted immediately. I don’t understand how Massapequa was able to help they did everything I asked the valley stream branch and it was done promptly and professionally. Although it may seem trivial to some I do not think I asked for much. The young man who placed me on hold was absolutely rude and the woman who finally picked up after the third time I was placed on hold straight out lied . I am shocked at the differences between the branches. Valley stream needs an overhaul . Sorry
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Valley Stream Branch at Valley Stream, NY
Was this review helpful to you? Yes, No Report Abuse
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