New York Community Bank, Valley Stream Branch

Name:New York Community Bank, Valley Stream Branch
Full Service Brick and Mortar Office
Review:4 client reviews
Location:75 North Central Avenue
Valley Stream, NY 11580

Nassau County
View Other Branches
 
Phone:516-599-0066
Branch Deposit:$60,032,000
FDIC Cert:#16022
Established:2004-03-11


The Bank

Name:New York Community Bank
Concentration:Commercial Lending Specialization
Established:1859-01-01
FDIC Insurance:1943-07-01
Holden By:New York Community Bcorp Inc
Charter Class:Savings banks, state charter, supervised by the FDIC
# of Branches:238, view all, view on map
Website:https://www.mynycb.com
Total Assets:$57,633,106,000
Total Deposits:$34,341,673,000
Total Equity Capital:$7,296,634,000
Total Domestic Office Deposits:$34,341,673,000
Net Income:$154,637,000
Quarterly Net Income:$154,637,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

4 client reviews of New York Community Bank scored 2 out of 5.

Lisa
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lisa316, Nov. 18, 2020

Called the valley stream branch for assistance in an account. I was placed on hold  14  minutes no reason why’. Finally the call was picked up and I was told they can’t help me with something from. September. She told me their computer systems do not go back that far. I advised her that’s incorrect as I have called before and  have done it. She asked me for my account number again placed me on hold for another 5 minutes came back and said sorry we can’t assist with that to call the main customer service line.  Every time I go there or call it is nothing but problems or rude people. I’m disgusted the incompetency of these people and I’m supposed to trust my money in this bank. With some  many banks you would think they would want to stay in Competition with them. The level of customer service is by far the worst service I have ever received.  I normally give chances but this was the last chance. I did lot deserve to be spoken to that way nor should I have been lied to.  I hung up with them and called the Massapequa branch and was assisted immediately.  I don’t understand how Massapequa was able to help they did everything I asked  the  valley stream branch and it was done promptly and professionally.   Although it may seem trivial to some I do not think I asked for much.  The young man who placed me on hold was absolutely rude and the woman who finally picked up after the third time I was placed on hold straight out lied . I am shocked at the differences between the branches. Valley stream needs an overhaul . Sorry  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Valley Stream Branch at Valley Stream, NY
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