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New York Community Bank, Review
New York Community Bank, Review
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based on 4 reviews| Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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Lisa
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lisa316, Nov. 18, 2020
Called the valley stream branch for assistance in an account. I was placed on hold 14 minutes no reason why’. Finally the call was picked up and I was told they can’t help me with something from. September. She told me their computer systems do not go back that far. I advised her that’s incorrect as I have called before and have done it. She asked me for my account number again placed me on hold for another 5 minutes came back and said sorry we can’t assist with that to call the main customer service line. Every time I go there or call it is nothing but problems or rude people. I’m disgusted the incompetency of these people and I’m supposed to trust my money in this bank. With some many banks you would think they would want to stay in Competition with them. The level of customer service is by far the worst service I have ever received. I normally give chances but this was the last chance. I did lot deserve to be spoken to that way nor should I have been lied to. I hung up with them and called the Massapequa branch and was assisted immediately. I don’t understand how Massapequa was able to help they did everything I asked the valley stream branch and it was done promptly and professionally. Although it may seem trivial to some I do not think I asked for much. The young man who placed me on hold was absolutely rude and the woman who finally picked up after the third time I was placed on hold straight out lied . I am shocked at the differences between the branches. Valley stream needs an overhaul . Sorry
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Valley Stream Branch at Valley Stream, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Lisa316, Nov. 18, 2020
Called the valley stream branch for assistance in an account. I was placed on hold 14 minutes no reason why’. Finally the call was picked up and I was told they can’t help me with something from. September. She told me their computer systems do not go back that far. I advised her that’s incorrect as I have called before and have done it. She asked me for my account number again placed me on hold for another 5 minutes came back and said sorry we can’t assist with that to call the main customer service line. Every time I go there or call it is nothing but problems or rude people. I’m disgusted the incompetency of these people and I’m supposed to trust my money in this bank. With some many banks you would think they would want to stay in Competition with them. The level of customer service is by far the worst service I have ever received. I normally give chances but this was the last chance. I did lot deserve to be spoken to that way nor should I have been lied to. I hung up with them and called the Massapequa branch and was assisted immediately. I don’t understand how Massapequa was able to help they did everything I asked the valley stream branch and it was done promptly and professionally. Although it may seem trivial to some I do not think I asked for much. The young man who placed me on hold was absolutely rude and the woman who finally picked up after the third time I was placed on hold straight out lied . I am shocked at the differences between the branches. Valley stream needs an overhaul . Sorry
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Valley Stream Branch at Valley Stream, NY
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Ms.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Dawniebell, Jul. 20, 2019
I have been Bank with this company for awhile and found them to be a great company and they always are so helpful and pleasant. A great team in Massapequa.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Massapequa Branch at Massapequa, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dawniebell, Jul. 20, 2019
I have been Bank with this company for awhile and found them to be a great company and they always are so helpful and pleasant. A great team in Massapequa.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Massapequa Branch at Massapequa, NY
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Worst Bank EVER
Overall Rating
Interest Rate and Cost
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by prose, Apr. 27, 2014
Someone stole my ATM card, and blank checks while I was very ill and stole $25,000+ in a retroactive Social Security Disability payment that I had received. When I found out I went to the bank and they told me that I was out of luck and they washed their hands of it. The only money I could get back was maybe $1,000 from the local merchants that the card was used at. I think they have replaced the manager since then but the damage is done. This bank is very FEE driven, but cares absolutely NOTHING for the customers. When you are a victim of fraud, you will find that out too.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on New York Community Bank, Annadale Branch at Staten Island, NY
14 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby prose, Apr. 27, 2014
Someone stole my ATM card, and blank checks while I was very ill and stole $25,000+ in a retroactive Social Security Disability payment that I had received. When I found out I went to the bank and they told me that I was out of luck and they washed their hands of it. The only money I could get back was maybe $1,000 from the local merchants that the card was used at. I think they have replaced the manager since then but the damage is done. This bank is very FEE driven, but cares absolutely NOTHING for the customers. When you are a victim of fraud, you will find that out too.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on New York Community Bank, Annadale Branch at Staten Island, NY
14 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Billyg
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by billyg, Feb. 02, 2013
Had 2 accounts with Desert Hills before they went under and the assets transferred over to New York Community. After, the transfer, the bank raised their minimums per account and advised of charging inactivity fees of which I wasn't aware of. Long story short, I accrued over $160 in activity
and under minimum balance fees in an 11 mouth period. I called after realizing the fees,and they told me I was notified of this in writing a year before. and they wouldn't do anything to reverse them. Yesterday, my wife and I went in and closed the account. The manager didn't even acknowledge us . What a loser bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on New York Community Bank, West Sedona Branch at Sedona, AZ
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby billyg, Feb. 02, 2013
Had 2 accounts with Desert Hills before they went under and the assets transferred over to New York Community. After, the transfer, the bank raised their minimums per account and advised of charging inactivity fees of which I wasn't aware of. Long story short, I accrued over $160 in activity
and under minimum balance fees in an 11 mouth period. I called after realizing the fees,and they told me I was notified of this in writing a year before. and they wouldn't do anything to reverse them. Yesterday, my wife and I went in and closed the account. The manager didn't even acknowledge us . What a loser bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on New York Community Bank, West Sedona Branch at Sedona, AZ
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Ashwina 2013-08-21 16:34:16
We have been with the bank since it took over from our original bank (Syergy)for quite a few years now. I find the staff at the bank very polite and always going out of their way to assist in any way possible. In fact they will make a point of informing us of any new deposit schemes that might be of interest to us. Can't ask for better service!
by user 2014-03-19 07:23:20
what is the correct BIC for Woodhaven branch in INTL transfers?CHASUS33 is not enough..Kod Banku Nazwa Banku Adres Banku Kraj Banku
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