New York Community Bank, AURORA ROAD BRANCH

Lisa
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by Lisa316, Nov. 18, 2020

Called the valley stream branch for assistance in an account. I was placed on hold  14  minutes no reason why’. Finally the call was picked up and I was told they can’t help me with something from. September. She told me their computer systems do not go back that far. I advised her that’s incorrect as I have called before and  have done it. She asked me for my account number again placed me on hold for another 5 minutes came back and said sorry we can’t assist with that to call the main customer service line.  Every time I go there or call it is nothing but problems or rude people. I’m disgusted the incompetency of these people and I’m supposed to trust my money in this bank. With some  many banks you would think they would want to stay in Competition with them. The level of customer service is by far the worst service I have ever received.  I normally give chances but this was the last chance. I did lot deserve to be spoken to that way nor should I have been lied to.  I hung up with them and called the Massapequa branch and was assisted immediately.  I don’t understand how Massapequa was able to help they did everything I asked  the  valley stream branch and it was done promptly and professionally.   Although it may seem trivial to some I do not think I asked for much.  The young man who placed me on hold was absolutely rude and the woman who finally picked up after the third time I was placed on hold straight out lied . I am shocked at the differences between the branches. Valley stream needs an overhaul . Sorry  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Valley Stream Branch at Valley Stream, NY
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Ms.
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by Dawniebell, Jul. 20, 2019

I have been Bank with this company for awhile and found them to be a great company and they always are so helpful and pleasant. A great team in Massapequa.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on New York Community Bank, Massapequa Branch at Massapequa, NY
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Worst Bank EVER
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by prose, Apr. 27, 2014

Someone stole my ATM card, and blank checks while I was very ill and stole $25,000+ in a retroactive Social Security Disability payment that I had received. When I found out I went to the bank and they told me that I was out of luck and they washed their hands of it. The only money I could get back was maybe $1,000 from the local merchants that the card was used at. I think they have replaced the manager since then but the damage is done. This bank is very FEE driven, but cares absolutely NOTHING for the customers. When you are a victim of fraud, you will find that out too.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on New York Community Bank, Annadale Branch at Staten Island, NY
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