MUFG Union Bank, Seattle - Ballard Branch

Name:MUFG Union Bank, Seattle - Ballard Branch
Full Service Brick and Mortar Office
Review:40 client reviews
Location:1500 Nw Market Street Suite 107
Seattle, WA 98107

King County
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Phone:206-783-0300
FDIC Cert:#22826
Established:1994-05-16


The Bank

Name:MUFG Union Bank
Concentration:Commercial Lending Specialization
Established:1979-03-09
FDIC Insurance:1979-03-09
Holden By:Mitsubishi Ufj Financial Group, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:359, view all, view on map
Website:www.unionbank.com
Total Assets:$120,912,504,000
Total Deposits:$84,486,676,000
Total Equity Capital:$16,426,842,000
Total Domestic Office Deposits:$84,486,676,000
Net Income:$252,422,000
Quarterly Net Income:$252,422,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:6%
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Client Review

40 client reviews of MUFG Union Bank scored 2.5 out of 5.

Union Bank policies are NOT small business friendly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tersa, Oct. 24, 2011

Union Bank ate our favorite local bank (Frontier, who had taken over our even more beloved Northstar Bank years ago), and it's been a nightmare ever since. After 4 months of ridiculousness (we're slow learners, I guess), we've moved our accounts, but Union still has some of our loans.

None of the branches can provide us with a pay-off amount. Calling California had us transferred to EIGHT different people (wish I was exaggerating). Finally ended with a different number I should call. I did finally get a local woman who was nice, and informed me that we had to submit our request for a Loan Pay-Off amount IN WRITING, and that they couldn't tell us over the phone or email, for our security. So I had to fax in a request and then they had to fax back the answer. The fax they sent listed a pay-off amount good through 2pm the same day...problem was, the fax was sent at 4pm. *facepalm*

Also, when we tried to pay off the loan the next day at the branch, we were informed that they couldn't accept the payment, we'd have to WIRE TRANSFER the money (for a fee, of course). Holy crap, it should not be this hard to GIVE THEM MONEY.

During the take-over of Frontier Bank, we had two different Union Bank employees tell us that Union Bank is NOT interested in small business accounts. Well, they've definitely proved that over this year.  

The former Frontier Bank employees who still work at this branch are lovely (Carmen is truly great), but having great people but terrible policies still makes this an impossible place to bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on MUFG Union Bank, Seattle - Ballard Branch at Seattle, WA
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