MUFG Union Bank, Orange County Airport

Name:MUFG Union Bank, Orange County Airport
Full Service Brick and Mortar Office
Review:41 client reviews
Location:2001 Michelson Drive
Irvine, CA 92612

Orange County
View Other Branches
 
Phone:949-225-4300
Branch Deposit:$180,448,000
FDIC Cert:#22826
Established:1966-07-06


The Bank

Name:MUFG Union Bank
Concentration:Commercial Lending Specialization
Established:1979-03-09
FDIC Insurance:1979-03-09
Holden By:Mitsubishi Ufj Finl Group Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:350, view all, view on map
Website:www.unionbank.com
Total Assets:$136,271,523,000
Total Deposits:$103,569,401,000
Total Equity Capital:$15,386,000,000
Total Domestic Office Deposits:$103,569,401,000
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Client Review

41 client reviews of MUFG Union Bank scored 2.5 out of 5.

Russell Tobler
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Russelltobler, Mar. 07, 2013

Today I received a call from my branch a teller named Yuan from Irvine Michelson Branch CA. I was informed to call back no message other than to call back. I did that and she was out to lunch or on break. I finally reached Yuan and she informed me that I had a check that came in that was over drafted and she informed me because I had just gotten hold of her she refused to pay the check. I asked her why it was not paid and informed her I made a transfer on March 1 and where asked where did the money go to she just informed me to go on line and fined out!
I finally returned to my office and went on line and learned that the transfer I made on March 1 was transferred to the wrong account. I call Union's online center and they told me that the check was paid and that they found the mistake and would refund me the overdraft charge.
Question is why could this individual Yuan supposedly and assistant manager not find out this information and relay this to me this is just horrible customer service? I have been with Union for over 20 years and I'm have priority banking statues why was I subjected to ponder this all day till I could contract someone with some sort of knowledge?


* this reviewer has be with this bank for >10 years
* this review was made on MUFG Union Bank, Orange County Airport at Irvine, CA
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