U.S. Bank, ARLINGTON BRANCH
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959 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2202, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $662,906,418,000 |
| Total Deposits: | $528,517,873,000 |
| Total Equity Capital: | $63,537,409,000 |
| Total Domestic Office Deposits: | $522,040,717,000 |
| Net Income: | $6,462,042,000 |
| Quarterly Net Income: | $1,758,423,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
959 client reviews of U.S. Bank scored 2.5 out of 5.
Great customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by beachball, Oct. 29, 2024
Victor has always been enormously helpful with my accounts. Never have long wait times, staff always very pleasant; wish their money market interest rate was higher, however. Excellent banking experience.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, GOLETA-FAIRVIEW BRANCH at Goleta, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby beachball, Oct. 29, 2024
Victor has always been enormously helpful with my accounts. Never have long wait times, staff always very pleasant; wish their money market interest rate was higher, however. Excellent banking experience.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, GOLETA-FAIRVIEW BRANCH at Goleta, CA
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Extremely Disappointed!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Judes, Aug. 21, 2024
Don't bank with US Bank! I'm very disappointed with the service of US Bank, it's always an hour or more on the phone for their mortgage department only to get contradicting answers each time. They assign a "mortgage assistant" to each customer; however, don't ever expect to talk to your "assistant." The branch offices are just as awful, especially at the location closest to where I work and live. You can't get any help over the phone because they never answer the phone. Then when you go in, they are rude and act like you are putting them out. It's a sad situation. I went in today and the associate could not see transactions past two weeks on my checking account. What? He said he would have to get his manager. I said ok but he said he would have her call me. It's now been six hours and I still haven't heard and highly suspect I will not hear from her. Ready to switch all my accounts and my family's accounts. Ugh! I've had accounts with them for more than 20 years, now they are charging me a monthly maintenance fee for doing LESS than ever. I've had more complications from Bank associates who don't know what they are doing! It's been hours and hours and hours of trying to get things straightened out. Don't trust US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, BELLERIVE OFFICE at Saint Louis, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Judes, Aug. 21, 2024
Don't bank with US Bank! I'm very disappointed with the service of US Bank, it's always an hour or more on the phone for their mortgage department only to get contradicting answers each time. They assign a "mortgage assistant" to each customer; however, don't ever expect to talk to your "assistant." The branch offices are just as awful, especially at the location closest to where I work and live. You can't get any help over the phone because they never answer the phone. Then when you go in, they are rude and act like you are putting them out. It's a sad situation. I went in today and the associate could not see transactions past two weeks on my checking account. What? He said he would have to get his manager. I said ok but he said he would have her call me. It's now been six hours and I still haven't heard and highly suspect I will not hear from her. Ready to switch all my accounts and my family's accounts. Ugh! I've had accounts with them for more than 20 years, now they are charging me a monthly maintenance fee for doing LESS than ever. I've had more complications from Bank associates who don't know what they are doing! It's been hours and hours and hours of trying to get things straightened out. Don't trust US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, BELLERIVE OFFICE at Saint Louis, MO
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Best Bank in Town
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RobHartman, Jan. 11, 2024
We switch all of our account to US Bank here in Shelbyville KY. Not a single complaint! They have treated us like we are their only customer! We will continue to bank with these fine folks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, SHELBYVILLE BRANCH at Shelbyville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RobHartman, Jan. 11, 2024
We switch all of our account to US Bank here in Shelbyville KY. Not a single complaint! They have treated us like we are their only customer! We will continue to bank with these fine folks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, SHELBYVILLE BRANCH at Shelbyville, KY
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