KeyBank, Stafford Branch

FRAUDS
Overall Rating
Other Services
by BankFrauds, Jun. 27, 2018

They withdrew my purchases from my new personal account and yet I paid these Amazon purchases with my BUSINESS DEBIT card. Their online banking? Forget it. I made a payment on the due date to my Key Latitude card by transferring the payment from my personal account....Latitude sent me a late fee of 27.50. I called them, they saw I DID make the payment ON my due date and reversed the fee. Due to billing cycle, 6 weeks to see it applied. Online Bill Pay? I tried it once to pay my car loan, it took them EIGHT days to transfer the funds. Then I stumble upon the fact that my 4 month old (new) business debit card isn't even listed as a debit card connected but have my old debit card from a closed checking account. This bank is a TRAP folks. Im going right back to Putnam Savings as soon as possible. I forwarded my experience especially this recent one where they fraudulently went into my PERSONAL checking to pay for my amazon purchases from my BUSINESS acct. I only have ONE card as a payment option on my amazon acct. NEVER could I imagine a banks confusing my simple accounts there. My attorney wants to put all the pieces together and I will be recording my next conversation with the manager.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Putnam Branch at Putnam, CT
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Excellent service
Overall Rating
Office Environment & Staff
Waiting Time
by Bjfk60, Apr. 13, 2018

I generally deal with tellers Jennifer or Edy, both are exceptional! But everyone I've dealt with at this branch has been awesome! Not all Key bank branches are created equal... This one is the best!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Brunswick Rt 303 Branch at Brunswick, OH
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A Happy Bankee
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mrclyde, Mar. 12, 2018

I am disabled- used the drive-thru had much difficulty (only have use of right arm) after much trying tossed my deposit in the window - after teller was done with my transaction - she exited the bank came up to my car (still at the window) and gave me my receipt- knowing how difficult it is for me to reach the window - such kindness needs to be commended - The teller MYERSAL - NEEDS A GOLD STAR...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Bellevue Branch at Pittsburgh, PA
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