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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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This is my favorite Chase bank
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by NatalieNNN, Jun. 18, 2011
The staff here is great! I love banking here. I am always greeted as I come into the door. I never have to wait more than a couple of minutes to see a teller. I have not had any trouble with my mortgages. If I had any questions I have asked management directly and have had my questions answered. I will continue to bank here evem though it is not the closest branch to me, the staff knows what they are doing.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Via Princessa Branch at Newhall, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NatalieNNN, Jun. 18, 2011
The staff here is great! I love banking here. I am always greeted as I come into the door. I never have to wait more than a couple of minutes to see a teller. I have not had any trouble with my mortgages. If I had any questions I have asked management directly and have had my questions answered. I will continue to bank here evem though it is not the closest branch to me, the staff knows what they are doing.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Via Princessa Branch at Newhall, CA
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be late on your mortgage if you want a modifiaction
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by bunchofmalarki, Jun. 18, 2011
Stop making your payment if you want to be approved for a loan modification. If you miss a few payments, they will not ask for your bank statements thus they have nothing to turn you down on. if you are current on your mortgage, they will ask for any bank account you sign on. They will turn you down for cash reserves. They look for any reason to reject you not approve you. Remember that Bail out banks define cash reserves as money you can rob, not just the money that belongs to you, same way they think of the money in their bank right now.. all theirs.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Kirby And Sunset Branch at Houston, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bunchofmalarki, Jun. 18, 2011
Stop making your payment if you want to be approved for a loan modification. If you miss a few payments, they will not ask for your bank statements thus they have nothing to turn you down on. if you are current on your mortgage, they will ask for any bank account you sign on. They will turn you down for cash reserves. They look for any reason to reject you not approve you. Remember that Bail out banks define cash reserves as money you can rob, not just the money that belongs to you, same way they think of the money in their bank right now.. all theirs.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Kirby And Sunset Branch at Houston, TX
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Chased by Chase
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by calf, Jun. 10, 2011
We currently have our mortgage with Chase. Everytime we went inside the bank, we were offered an opportunity to refinance at a lower rate. Although we questioned WHY Chase would want to reduce the amount of money they get from us, we succumbed to their seduction and paid the $395 application fee. With excellent credit, we figured this would be a slamdunk. After more than two months, a new survey (they already had one that was less than four years old!), and countless pieces of documentation, we received an unsigned letter from the Dallas corporate office saying Chase would be unable to refinance our home. The reason they gave was boilerplate and had absolutely no bearing on our application. To date - a month since we received the unsigned letter, we still have not heard one word - no letter, no phone call - nothing - from the local loan officer who handled the process. If this is their idea of customer service, it's no wonder Chase wound up in the 2011 Customer Service Hall of Shame. After nearly 30 years of banking with Chase and/or the banks it has gobbled up over the years, I am taking my business to a credit union. We cannot overcome our feelings of being scammed.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Leander Banking Center at Leander, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby calf, Jun. 10, 2011
We currently have our mortgage with Chase. Everytime we went inside the bank, we were offered an opportunity to refinance at a lower rate. Although we questioned WHY Chase would want to reduce the amount of money they get from us, we succumbed to their seduction and paid the $395 application fee. With excellent credit, we figured this would be a slamdunk. After more than two months, a new survey (they already had one that was less than four years old!), and countless pieces of documentation, we received an unsigned letter from the Dallas corporate office saying Chase would be unable to refinance our home. The reason they gave was boilerplate and had absolutely no bearing on our application. To date - a month since we received the unsigned letter, we still have not heard one word - no letter, no phone call - nothing - from the local loan officer who handled the process. If this is their idea of customer service, it's no wonder Chase wound up in the 2011 Customer Service Hall of Shame. After nearly 30 years of banking with Chase and/or the banks it has gobbled up over the years, I am taking my business to a credit union. We cannot overcome our feelings of being scammed.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Leander Banking Center at Leander, TX
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Poor Customer Service
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by Nann2, Jun. 08, 2011
Slow response and troubleshooting knowledge when clients have problems with their accounts.
I have now closed my account. Physically made a deposit, have the receipt, but bank branch never recorded directly to account.
No response from agent after 5 days.
Had to call. No one at branch had information.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Mercer Island at Mercer Island, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Nann2, Jun. 08, 2011
Slow response and troubleshooting knowledge when clients have problems with their accounts.
I have now closed my account. Physically made a deposit, have the receipt, but bank branch never recorded directly to account.
No response from agent after 5 days.
Had to call. No one at branch had information.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Mercer Island at Mercer Island, WA
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Employees are A+, financial institution not so much.
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by lackofcompndinterest, Jun. 06, 2011
Like just about any bank these days, you would do almost as well stuffing money in your mattress as opening a savings account (unless of course you have so much money that you don't really need to worry about how much interest you get). It's not good but it's more a sign of the times than a commentary on this bank.
The bad news is that they charge utterly exorbitant fees. $12 a month to have a checking account...and heaven help you if you do your math wrong and have an overdraft of $6. Better catch it and fix it fast or they'll be lining their pockets with your late fees.
However it is not the fault of the folks behind the counters who will bend over backwards to help you. Moreover, I don't feel insulted walking in the door there; they've not tried to turn the branches into mental amusement parks like Wells Fargo does. It's just a bank with a tasteful color theme and a reasonable amount of advertising regarding their services. Pity the decorators and staff couldn't find work at a better institution though.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Scotts Valley Branch at Scotts Valley, CA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby lackofcompndinterest, Jun. 06, 2011
Like just about any bank these days, you would do almost as well stuffing money in your mattress as opening a savings account (unless of course you have so much money that you don't really need to worry about how much interest you get). It's not good but it's more a sign of the times than a commentary on this bank.
The bad news is that they charge utterly exorbitant fees. $12 a month to have a checking account...and heaven help you if you do your math wrong and have an overdraft of $6. Better catch it and fix it fast or they'll be lining their pockets with your late fees.
However it is not the fault of the folks behind the counters who will bend over backwards to help you. Moreover, I don't feel insulted walking in the door there; they've not tried to turn the branches into mental amusement parks like Wells Fargo does. It's just a bank with a tasteful color theme and a reasonable amount of advertising regarding their services. Pity the decorators and staff couldn't find work at a better institution though.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Scotts Valley Branch at Scotts Valley, CA
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The Worst & Slowest Customer Service Ever
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by TheVoice, Jun. 01, 2011
I have so mad right now. I just went through the drive-thru banking at the Chase Bank on Sleater Kinney. I went the lane that has the capsule and tube for sending in your items. I pulled up sent in my stuff. There was a car in the first lane at the window. It took them a few minutes to finish up and they left. The teller, Bryce was his name, decided to ignore me when I was looking directly at him and wait for the next car to pull up to his windo. Then he waited for them to fill out a deposit slip and write an account number on a check. In the car was two different people with two different transactions. Ridiculous. He ignored my deposit waiting patiently in the capsule in the bank. Why did he think I was sitting there? I was so mad about being purposely ignored I drove to the front of the bank. Had the assistant manager get my deposit slip and I will report it as well. The worst staff of any bank. Thinking of leaving this bank for the customer service reason. I have been with WAMU and now Chase 8 years. I think I may be time to find a new bank relationship.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lacey Branch at Lacey, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TheVoice, Jun. 01, 2011
I have so mad right now. I just went through the drive-thru banking at the Chase Bank on Sleater Kinney. I went the lane that has the capsule and tube for sending in your items. I pulled up sent in my stuff. There was a car in the first lane at the window. It took them a few minutes to finish up and they left. The teller, Bryce was his name, decided to ignore me when I was looking directly at him and wait for the next car to pull up to his windo. Then he waited for them to fill out a deposit slip and write an account number on a check. In the car was two different people with two different transactions. Ridiculous. He ignored my deposit waiting patiently in the capsule in the bank. Why did he think I was sitting there? I was so mad about being purposely ignored I drove to the front of the bank. Had the assistant manager get my deposit slip and I will report it as well. The worst staff of any bank. Thinking of leaving this bank for the customer service reason. I have been with WAMU and now Chase 8 years. I think I may be time to find a new bank relationship.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lacey Branch at Lacey, WA
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Branch staff sucks but customer service is ok
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by lcosnean, May. 31, 2011
Every time you deposit a bigger check, they hold it 1-2 days, you can talk with the manager to 'verify funds' earlier... BUT, every manager says something different. Sometimes they make an exeption and sometimes they make you feel like trash for asking to verify your funds, rather then wait...The checks I deposit are as good as cash, since they are commission disbursements and written by Title Companies. I don't understand why we have this rule to let the bank play with our money and make more money, when we working people need our money available the same day!. One issue is also that the employees' turn over is so quick that once you establish a good relationship with a banker, next month you go in that bank, the banker does not work there any longer and you have to start all over again. Also, today when I called they transferred me to customer service and the recording said 'this toll free number has been disconnected'. So I had to start all over again. Overall, I've been with Wamu, now Chase for more than 10 years and it's the convenience of the locations and free checking that keeps me a customer there, BUT when it comes to customer service, I must say they can improve a lot. Once they do, I am more than happy to write a very nice review.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, West Gray Branch at Houston, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lcosnean, May. 31, 2011
Every time you deposit a bigger check, they hold it 1-2 days, you can talk with the manager to 'verify funds' earlier... BUT, every manager says something different. Sometimes they make an exeption and sometimes they make you feel like trash for asking to verify your funds, rather then wait...The checks I deposit are as good as cash, since they are commission disbursements and written by Title Companies. I don't understand why we have this rule to let the bank play with our money and make more money, when we working people need our money available the same day!. One issue is also that the employees' turn over is so quick that once you establish a good relationship with a banker, next month you go in that bank, the banker does not work there any longer and you have to start all over again. Also, today when I called they transferred me to customer service and the recording said 'this toll free number has been disconnected'. So I had to start all over again. Overall, I've been with Wamu, now Chase for more than 10 years and it's the convenience of the locations and free checking that keeps me a customer there, BUT when it comes to customer service, I must say they can improve a lot. Once they do, I am more than happy to write a very nice review.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, West Gray Branch at Houston, TX
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This branch is terrible
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by Bankcustomer, May. 27, 2011
This bank is not good. Every time I go in they tell me that they will help me with my needs. "let me take a look at your accounts to make sure everything is ok" They go over all of my accounts, business and personal, and screw everything up. It normally takes ten minutes to wreck my contact information, etc. I sit down thinking that I am getting wehat I asked for and end up with a sales pitch wasting my time and ruining my information.
I also applied for a mortgage at this bank for my house. Rates were 1% higher than I ended up with at HSBC.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hauppauge Industrial Park Branch at Hauppauge, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bankcustomer, May. 27, 2011
This bank is not good. Every time I go in they tell me that they will help me with my needs. "let me take a look at your accounts to make sure everything is ok" They go over all of my accounts, business and personal, and screw everything up. It normally takes ten minutes to wreck my contact information, etc. I sit down thinking that I am getting wehat I asked for and end up with a sales pitch wasting my time and ruining my information.
I also applied for a mortgage at this bank for my house. Rates were 1% higher than I ended up with at HSBC.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hauppauge Industrial Park Branch at Hauppauge, NY
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The worst Staff I have ever Seen!!
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by joeAZ, May. 27, 2011
The worst bank in the area. Very poorly run. The entire management staff should be let go. I'd rather go to have a tooth pulled than deal with this staff.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Franklin Park Banking Center Branch at Franklin Park, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby joeAZ, May. 27, 2011
The worst bank in the area. Very poorly run. The entire management staff should be let go. I'd rather go to have a tooth pulled than deal with this staff.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Franklin Park Banking Center Branch at Franklin Park, NJ
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UNFRIENDLY STAFF
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by tonav, May. 24, 2011
I live in La Verne and I am banking on three different banks on Foothill blvd all 3 banks are a mile from each other. Bank of America; Wells Fargo Bank and JP Morgan Chase. On several occasions I go to this 3 banks in one day or sometimes just minutes apart. I have my home mortgage with Chase, Wells Fargo have my mortgage on my investment properties and Bank of America has my wife and my joint account. Of all 3 banks Wells Fargo has the best customers service followed by Bank of America. Chase has the worse service. I found there teller very stock up and unfriendly man or women. You can see for yourself and try going to this 3 banks and you will see the difference. Attention: Vice President customer service JP Morgan Chase you need to go to this 3 banks and pretend to be a customer and experience it yourself. On top of it all it is so hard to get a parking in this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, La Verne Branch at La Verne, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tonav, May. 24, 2011
I live in La Verne and I am banking on three different banks on Foothill blvd all 3 banks are a mile from each other. Bank of America; Wells Fargo Bank and JP Morgan Chase. On several occasions I go to this 3 banks in one day or sometimes just minutes apart. I have my home mortgage with Chase, Wells Fargo have my mortgage on my investment properties and Bank of America has my wife and my joint account. Of all 3 banks Wells Fargo has the best customers service followed by Bank of America. Chase has the worse service. I found there teller very stock up and unfriendly man or women. You can see for yourself and try going to this 3 banks and you will see the difference. Attention: Vice President customer service JP Morgan Chase you need to go to this 3 banks and pretend to be a customer and experience it yourself. On top of it all it is so hard to get a parking in this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, La Verne Branch at La Verne, CA
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Bonita Branch is the best!
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by guerrasd, May. 09, 2011
I have been with this Branch since it was WAMU. The staff and procedures at this branch are excellent. When the new branch at H Street & Otay Lakes Road opened, I thought I'd start going there instead because it was closer. I tried a few times. The assistant manager was interested in knowing me, but the rest of the branch has no personality, makes no attempt to get to know you, and basically has caused me to drive down the hill to the Bonita Branch. Everyone there wants to help. I'm not sure how I feel about Chase in general, but I'm staying for now BECAUSE of my treatment at the Bonita office only.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bonita Branch at Bonita, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby guerrasd, May. 09, 2011
I have been with this Branch since it was WAMU. The staff and procedures at this branch are excellent. When the new branch at H Street & Otay Lakes Road opened, I thought I'd start going there instead because it was closer. I tried a few times. The assistant manager was interested in knowing me, but the rest of the branch has no personality, makes no attempt to get to know you, and basically has caused me to drive down the hill to the Bonita Branch. Everyone there wants to help. I'm not sure how I feel about Chase in general, but I'm staying for now BECAUSE of my treatment at the Bonita office only.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bonita Branch at Bonita, CA
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Bonita Branch is the best!
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by guerrasd, May. 09, 2011
I have been with this Branch since it was WAMU. The staff and procedures at this branch are excellent. When the new branch at H Street & Otay Lakes Road opened, I thought I'd start going there instead because it was closer. I tried a few times. The assistant manager was interested in knowing me, but the rest of the branch has no personality, makes no attempt to get to know you, and basically has caused me to drive down the hill to the Bonita Branch. Everyone there wants to help. I'm not sure how I feel about Chase in general, but I'm staying for now BECAUSE of my treatment at the Bonita office only.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bonita Branch at Bonita, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby guerrasd, May. 09, 2011
I have been with this Branch since it was WAMU. The staff and procedures at this branch are excellent. When the new branch at H Street & Otay Lakes Road opened, I thought I'd start going there instead because it was closer. I tried a few times. The assistant manager was interested in knowing me, but the rest of the branch has no personality, makes no attempt to get to know you, and basically has caused me to drive down the hill to the Bonita Branch. Everyone there wants to help. I'm not sure how I feel about Chase in general, but I'm staying for now BECAUSE of my treatment at the Bonita office only.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bonita Branch at Bonita, CA
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I Love This Branch
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by drbell69, May. 06, 2011
I'm not sure who these reviewers are speaking with, but this branch and its staff are amazing. Chase may have hidden fees, but the only one I notice or have a problem with is the fee for a cashiers check. After banking with BOA, Chase is an angel. I go out of my way to bank at this location even though it is not convenient to go into HEB at times. It makes you wonder why the only time people review is to speak neg.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Heb Four Points Fsc Branch at Austin, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby drbell69, May. 06, 2011
I'm not sure who these reviewers are speaking with, but this branch and its staff are amazing. Chase may have hidden fees, but the only one I notice or have a problem with is the fee for a cashiers check. After banking with BOA, Chase is an angel. I go out of my way to bank at this location even though it is not convenient to go into HEB at times. It makes you wonder why the only time people review is to speak neg.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Heb Four Points Fsc Branch at Austin, TX
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chase charges excessive fees
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by ChaseRipoff, May. 04, 2011
Watch out for excessive, and I mean excessive hidden charges. Ridiculous. I banked with wamu, stayed with chase after takeover and now boy they sneaking in all kinds of charges you won't pay elsewhere. As of today, I'm closing personal and business accounts, my kids savings accounts there and moving over to San Diego County Credit Union. The rep told me they've been getting a lot of chase customers lately (because of the fee changes in Feb. 2011) I suspect. Stay away. Staff is always very friendly, it's not their fault they work for crooks. Honestly, I've never seen such fees, on withdrawals, transfers and withdrawal limit... $87 over three months and I don't even have an atm and write about 2 checks per month. bahbye chase.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Murrieta Branch at Murrieta, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ChaseRipoff, May. 04, 2011
Watch out for excessive, and I mean excessive hidden charges. Ridiculous. I banked with wamu, stayed with chase after takeover and now boy they sneaking in all kinds of charges you won't pay elsewhere. As of today, I'm closing personal and business accounts, my kids savings accounts there and moving over to San Diego County Credit Union. The rep told me they've been getting a lot of chase customers lately (because of the fee changes in Feb. 2011) I suspect. Stay away. Staff is always very friendly, it's not their fault they work for crooks. Honestly, I've never seen such fees, on withdrawals, transfers and withdrawal limit... $87 over three months and I don't even have an atm and write about 2 checks per month. bahbye chase.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Murrieta Branch at Murrieta, CA
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chase charges excessive fees
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by ChaseRipoff, May. 04, 2011
Watch out for excessive, and I mean excessive hidden charges. Ridiculous. I banked with wamu, stayed with chase after takeover and now boy they sneaking in all kinds of charges you won't pay elsewhere. As of today, I'm closing personal and business accounts, my kids savings accounts there and moving over to San Diego County Credit Union. The rep told me they've been getting a lot of chase customers lately (because of the fee changes in Feb. 2011) I suspect. Stay away. Staff is always very friendly, it's not their fault they work for crooks. Honestly, I've never seen such fees, on withdrawals, transfers and withdrawal limit... $87 over three months and I don't even have an atm and write about 2 checks per month. bahbye chase.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Murrieta Branch at Murrieta, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ChaseRipoff, May. 04, 2011
Watch out for excessive, and I mean excessive hidden charges. Ridiculous. I banked with wamu, stayed with chase after takeover and now boy they sneaking in all kinds of charges you won't pay elsewhere. As of today, I'm closing personal and business accounts, my kids savings accounts there and moving over to San Diego County Credit Union. The rep told me they've been getting a lot of chase customers lately (because of the fee changes in Feb. 2011) I suspect. Stay away. Staff is always very friendly, it's not their fault they work for crooks. Honestly, I've never seen such fees, on withdrawals, transfers and withdrawal limit... $87 over three months and I don't even have an atm and write about 2 checks per month. bahbye chase.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Murrieta Branch at Murrieta, CA
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Immature Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mo00X, Apr. 30, 2011
I was appalled by the level of professionalism at this branch's manager. I have been doing business at this bank with daily transactions in the thousands. I recently stopped by the Easton branch (which is closest to my office) to get a make a correction to a cashier check that was processed at this location. The lady who helped me was rolling her eyes when I explained to the issue that involved an $8 fee (yes, Eight Dollars), and when I requested the manager, the numnut didn't even look at my account to consider my long and good standing business with the branch and bank, he literally dismissed my concerns with scripted blank statements for $8 versus 4 figure transactions I do with the bank daily. If you are looking for a good chase branch, don't stop by this location. There are good staff there, but the guy "who needs to get laid" there should not be managing this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Easton Town Center Banking Center at Columbus, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mo00X, Apr. 30, 2011
I was appalled by the level of professionalism at this branch's manager. I have been doing business at this bank with daily transactions in the thousands. I recently stopped by the Easton branch (which is closest to my office) to get a make a correction to a cashier check that was processed at this location. The lady who helped me was rolling her eyes when I explained to the issue that involved an $8 fee (yes, Eight Dollars), and when I requested the manager, the numnut didn't even look at my account to consider my long and good standing business with the branch and bank, he literally dismissed my concerns with scripted blank statements for $8 versus 4 figure transactions I do with the bank daily. If you are looking for a good chase branch, don't stop by this location. There are good staff there, but the guy "who needs to get laid" there should not be managing this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Easton Town Center Banking Center at Columbus, OH
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Unfair Bank Practice
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TiredOfBigBanks, Apr. 29, 2011
The JP Morgan Chase Bank on Cortez Road in Bradenton actually wanted to charge me $50 to cash a business check in which they were the bank account holders! Beware, I know Bank of America was bad, but this bank is beyond nichol and dime fees. No wonder these big banks thrive. Bailouts and ripping off their customers.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bradenton - West Cortez at Bradenton, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TiredOfBigBanks, Apr. 29, 2011
The JP Morgan Chase Bank on Cortez Road in Bradenton actually wanted to charge me $50 to cash a business check in which they were the bank account holders! Beware, I know Bank of America was bad, but this bank is beyond nichol and dime fees. No wonder these big banks thrive. Bailouts and ripping off their customers.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bradenton - West Cortez at Bradenton, FL
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bring a friend in order to get a piggy-bank with the "chase" logo! what a deal!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kristin4ik, Apr. 27, 2011
I have been a customer in this bank for more than a year, I have 2 credit cards here and total deposits of more than 5,000$. And when I asked one of the bankers to give me the piggy-bank, as I collect them, she said I need to bring a friend or family member and she will think what she can do. Don't miss your chance to use this wonderful deal: One piggy-bank for one reference!!!
I really hate the wait-time I usually spend in this bank, but this "DEAL" is really cheap and rude!
think about leaving this bank now...Wells fargo is in the same distance from my house, but customer service there is WAY better!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Stonestown Galleria Banking Center B at San Francisco, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kristin4ik, Apr. 27, 2011
I have been a customer in this bank for more than a year, I have 2 credit cards here and total deposits of more than 5,000$. And when I asked one of the bankers to give me the piggy-bank, as I collect them, she said I need to bring a friend or family member and she will think what she can do. Don't miss your chance to use this wonderful deal: One piggy-bank for one reference!!!
I really hate the wait-time I usually spend in this bank, but this "DEAL" is really cheap and rude!
think about leaving this bank now...Wells fargo is in the same distance from my house, but customer service there is WAY better!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Stonestown Galleria Banking Center B at San Francisco, CA
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Horrible Branch Manager in Firestone, CO
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by yogabbagabba, Apr. 23, 2011
Sandra Escobar is a horrible branch manager and should not be working in any type of customer service role at all. She is unfriendly, stuck up, and is not a leader for the employees under her. My husband and I went into her branch and requested that a document be notarized. She told us that she was not a notary public and that we would have to wait for a personal banker who was a notary. After 20 minutes the personal banker then had to go up to the branch manager and tell her that there were two people waiting and that she (the branch manager) needed to help us. We were there first and she took the other gentleman before us. She has no clue what good customer service is and is not a good role model for her employees. She needs to realize that the customers pay her salary and her service she provides is flat out unacceptable.
* this review was made on JPMorgan Chase Bank, Firestone Banking Center at Longmont, CO
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby yogabbagabba, Apr. 23, 2011
Sandra Escobar is a horrible branch manager and should not be working in any type of customer service role at all. She is unfriendly, stuck up, and is not a leader for the employees under her. My husband and I went into her branch and requested that a document be notarized. She told us that she was not a notary public and that we would have to wait for a personal banker who was a notary. After 20 minutes the personal banker then had to go up to the branch manager and tell her that there were two people waiting and that she (the branch manager) needed to help us. We were there first and she took the other gentleman before us. She has no clue what good customer service is and is not a good role model for her employees. She needs to realize that the customers pay her salary and her service she provides is flat out unacceptable.
* this review was made on JPMorgan Chase Bank, Firestone Banking Center at Longmont, CO
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Terrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by joebobby123, Apr. 20, 2011
Chase helped someone con me out of $4,100 by telling me checks were in my account after 24-48 hours. After being skeptical about a business transaction I met with a personal banker and she told me this information. I was asking about legitimacy of the checks and how I would know for sure and she told me 24-48 hours. Two weeks - three weeks later I was out $4,100 and Chase put me on Chexsystems and ruined my credit.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seattle Hill Road Branch at Snohomish, WA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby joebobby123, Apr. 20, 2011
Chase helped someone con me out of $4,100 by telling me checks were in my account after 24-48 hours. After being skeptical about a business transaction I met with a personal banker and she told me this information. I was asking about legitimacy of the checks and how I would know for sure and she told me 24-48 hours. Two weeks - three weeks later I was out $4,100 and Chase put me on Chexsystems and ruined my credit.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seattle Hill Road Branch at Snohomish, WA
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