JPMorgan Chase Bank, Review

Employee, Jessica
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by k1234, Feb. 10, 2014

I spoke with a banker named Jessica. Horrible customer service!! She refused to stop talking so that I could ask a question. I literally said several times, "can I ask a question?" Until she pushed me so far I had to tell to get her attention. I'd already made it clear I did not want to do the first option she gave and I told her what I would like to do. She said, "if you would have let me finish, I was going to say you could do that".
Really?!? I called for ONE thing. And she really jerked me around. She actually said I should leave my bank account negative instead of transferring money!!! What?!?
Wow....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ridglea Branch at Fort Worth, TX
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Horrible manager
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by Anon45, Feb. 09, 2014

I went to get my quick pay setup at chase and everyone was so nice helpful except the exept the manager , i think her name was like Joey or something , seemed really mean the bankers and even the customers . One of the worst banking experiences I've EVER had.  Im even thinking of closing my chase account because of it .

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
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Justin is the worst employee
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by Lovelylady23, Feb. 08, 2014

Chase is the absolute worst bank I've ever been to. Especially this location. I will be closing an account with them soon. A man named Justin was so unhelpful, rude, tired, and he did not care about me at all. My account wasnt letting me withdraw money I deposited from my check. I went to see what was going on and Justin said he would help me at his desk because he had to verify with the bank the check my employer gave me. So he called the other bank, said unfortunately we cant give you your money, didnt say why and when I asked he said hes not allowed to tell me. Long story short. I went to another chase bank and they helped.me but I should be able to do what I want with my money and not have to verify with my employer and call chase bank with my employer on the phone to tell them yes its a real check. So chase bank is holding money and they hire people like Justin who are rude and unhelpful. He also said snarky comments to.me like "youve had problems in the past with withdrawing from your savings so im just letting u know u shouldn't do that anymore because there will be a 5 dollar fee". I hate chase. They dont care about you. Just their money.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rockford North Main Branch at Rockford, IL
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Chase needs to pay attention
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by iamfred2, Feb. 08, 2014

My husband and I had a joint account for several years. In June 2013, I took his name off my account and he opened his own account. Unfortunately, I still had checks with his name printed on them. He took one of them and took out a payday loan. He didnt pay the loan so the check was sent to the bank. THEY ACCEPTED IT!!! Even though his name is on the check, he is NOT a signor on the account anymore. Since when is it legal to take a check from someone who is not a signor on the account?? I called Chase to straighten this out and all they did was take the fee off my account. So now I'm stuck paying this check that I didnt write or authorize because the Chase employees dont do their jobs. Nice. I AM SWITCHING BANKS TOMORROW.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ridge Griffith Branch at Griffith, IN
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Awful and Don't Care
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by Joaquin3, Jan. 27, 2014

These guys are the worst. The only reason I did not change my bank is because I have so many things tied to my account. Exhausted by the stupid people, high turnover and incessant fees, I had to leave. You should too, trust me they don't care and despite banking there for 5 years I still can't get a loan or decent service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Highland Village Branch at Houston, TX
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Chase has been a nightmare
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by SamBones3000, Jan. 22, 2014

I loved banking with Chase, and there are still aspects of their service that I will miss, however after my last experience here I will be changing who I bank with. NEVER in the history of my banking experience have I had such a hard time simply accessing my account. I convinced my husband to open an account here (he wanted to stay with Wells Fargo) and he received a card shortly after- I had been told my old Chase card would work with the new account, which it did not. I was told a new one would be overnighted to me-it never came. I needed to leave for a business trip with no debit card in my wallet so I asked to have my new card sent to the town I was traveling to. It never came. Had to borrow cash from a colleague-terribly embarrassing. I got a call while I was still out of town three days later on a Saturday that my card was AT THE BANK, not at my home and being that I was not around my Mom had to go pick it up. I got home and tried to activate said card- wouldn't  activate. Called the bank again and was told a new one will be at my house by tomorrow. Not holding my breath and ready to switch to a new bank as the employees here don't seem to have any interest or concern for what an ordeal this has been for me or how to overnight packages for that matter.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Ken Caryl Branch at Littleton, CO
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Chase is the WORST!!!!!
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by TheSeaward, Jan. 15, 2014

I refuse to directly bank with Chase and was reminded again today why that is a wise choice. I had a manager inform me that postdating a check is illegal. This is untrue. I quoted the following to him:
Article 3, section 113, sub-section (a) of the Uniform Commercial Code states:
 
                (a) An instrument may be antedated or postdated. The date stated determines the time of payment if the instrument is payable at a fixed period after date. Except as provided in Section 4-401(c), an instrument payable on demand is not payable before the date of the instrument.

The manager's response was he learned in his training at Chase that it was illegal which further proved my point of a lack of knowledge and/or concern by Chase for the laws pertaining to the bank industry. Good luck to those who continue to do their banking with Chase.

* this review was made on JPMorgan Chase Bank, Pine Valley Branch at Fort Wayne, IN
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Chase Run Around
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by JustDoIt, Jan. 03, 2014

In October 2013 my husband and I decided to split.  We had been banking with Chase for over 20 years, and loved the bank, however after notifying Chase that I would have to close our joint account and open a new account under my name Chase has become neglectful of my privacy, and making sure money that was in my account was not taken by my spouse.

When I closed the account Chase let me know there was a pending debit made on the account by my husband, said they would close the account and contact him of his responsibility to pay this debit, and to open a new account.  I had my direct deposits transferred to the new account, and was feeling pretty safe.  This is until my husband went into the branch in which we bank at, told the teller I had his money in my new account, and Chase withdrew all my funds.  I was able to prove this was my money from a direct deposit, however after the investigation was completed, Chase told me my husband had changed banks, and all they could do was write a letter requesting the debit be paid back.  This never happened.

Furthermore, the debit in the old account that my husband charges was taken from my new account, the band says because it was a joint account I am too responsible, that because I had a positive balance there was no need to contact my husband to request clearing this debit because my balance had taken care of it.

Furthermore, after everything going well with the new account and the direct deposit the first month, I felt no issues would come up.  However, after my husband closed his account, and Chase held me responsible for the debit in the closed account, and after I raised hell with Chase for allowing my husband to debit my new account without authorization, Chase is now telling me for the last three months that my direct deposits are not set up correctly, that they are going into the old account and sitting there without thought to redirect to the new account.
After contacting Chase after the first month my direct deposit suddenly was not being deposited to the new account, Chase says the payer must not have the new accounts routing or account numbers correct, that I need to contact them, of which I did, and they have the correct information, and have been sending my money to the correct account information.  Chases response is that they are trying to cover their own butt because it is clear they are not doing what they said they are doing.
I requested an investigation to be done regarding my direct deposits not being posted into the correct account, after they had been the first month.
Chases investigation proved favorable on my end to that, Chase showed that the payer was indicating the correct routing, and account number, however Chase now felt I am a risk for them because my husband created a overdraft balance with the old account, in which Chase took from me.  So, because I am still banking with them I am be held in a high risk label with my new account, and Chase holds my direct deposit in limbo for several days.
My account is now being treated correctly, but I am looking for a new institution to bank with now, but am a little gun shy.

I just want to know how Chase can authorize a non-signer on an account to take money, and not protect my rights to security, why Chase held me totally responsible for my husbands debit, and why when the direct deposit was working fine in the new account, that after these problems hit, my direct deposit went to the old account and sat in limbo, with the understanding that I was a high risk banking customer because of my husbands activity.

And anyone know of a honest banking facility?

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Prescott Valley Frys Bnkg Ctr Branch at Prescott Valley, AZ
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Mrs.Customer
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by disgruntledtothemax, Dec. 26, 2013

This branch started off by tripping all over themselves, trying to be SO helpful, practically before I could even get in the door.  It quickly went south. Before I knew it, there was no one around to greet me, I had to search out someone to help me when I needed individual attention, and each and every time I dealt with a 'banker' I was lied to, over and over. The manager is of no help, and it appears that there is no concern that when a customer walks out for good, as I have,that they don't realize that I'm not just taking my business with me, but many people who have mucho, mucho money in the financial world also.  When will they ever realize that no matter what they try to do, ultimately, it's the customer that either puts money in their pockets or takes it out?  It would behoove them to put better effort into the treatment of their current customers, in order to retain them. chase overall, in my book, is in the bottom of the barrel.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, San Diego Hillcrest Branch at San Diego, CA
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For Christmas Chase decided to cheat me out of $76
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by CheatedatChristmas, Dec. 18, 2013

I am just out of foreclosure and bankruptcy and trying to get my life together. There was $76 left in my old business account. I went online to close the account. They asked if I wanted a check for the balance and of course I said yes. They sent a check that can only be cashed by the account they closed down themselves. They refuse to give me my lousy $76. What a nice Christmas present. I hope they all get cheated for Christmas.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Mount Sinai Branch at Mount Sinai, NY
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For Christmas Chase decided to cheat me out of $76
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by CheatedatChristmas, Dec. 18, 2013

I am just out of foreclosure and bankruptcy and trying to get my life together. There was $76 left in my old business account. I went online to close the account. They asked if I wanted a check for the balance and of course I said yes. They sent a check that can only be cashed by the account they closed down themselves. They refuse to give me my lousy $76. What a nice Christmas present. I hope they all get cheated for Christmas.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Mount Sinai Branch at Mount Sinai, NY
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Not Pleased at All
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by DrPunkin, Dec. 11, 2013

I have been banking with Chase Bank for years and with the Town Center location since October 2013 in an attempt to refinance my rental property in Baker, a suburb of Baton  Rouge, Louisiana.  I have a checking account, savings account, investment account, home loan (which is now rental property), and an education fund with them.  In an effort to minimize my interest rate and reduce my income to debt ratio in anticipation of buying a second home in the state I now live in, I attempted to refinance my home in Louisiana.  The process started off painlessly.  The mortgage banker was so helpful and promising, and was very much accessible.  However, after the file was transferred to the loan processing office in Houston, Texas and the loan officer indicated issues with my income to debt ratio (which I thought were resolved), the accessibility went from 10 to 2 with 10 being very accessible and 1 being rarely accessible.  During this aspect of processing my loan, accessibility was limited with both the mortgage banker (in Baton Rouge, Louisiana) and the loan processor (in Houston, TX).  The mortgage banker told me on several occasions she would call me back to no avail.  One such example is that I had to contact her on three different occasions to get a good faith effort after she informed me that Chase Bank would meet any good faith effort. The loan processor was even worse.  I contacted her the day before Thanksgiving after receiving an email she sent on the same day requesting some document/information needed.  I emailed her back asking her if in the future, she would please call me if she needed additional information or documentation (as my loan was time sensitive due to the pending closing date on the new home I'm trying to purchase).  After not receiving a response to my email, I called and left a message for the loan officer asking her to call me back.  After not receiving a reply to either email or phone call, I contacted the loan officer again leaving a message indicating that this was the 2nd message I was leaving and I expected to have my calls returned.  I attempted to contact the loan office for the second time (on the Tuesday following Thanksgiving).  The loan officer didn't return my call until Friday, December 6th.  When she returned my call, she tried to deny responsibility for not calling me back indicating that my mortgage banker should be the one informing me that my loan to refinance my home was denied because of my income to debt ratio.  Mind you that I only have 3 debts- a home in which I owe less than $50,000, a car in which I may owe $23,000, and a Chase credit card on which I have a balance of approximately $4,000.  

Upon hearing this news on Friday, I immediately called my mortgage banker who neglected to answer my phone call but sent me a text indicating she was at the hospital and she would call me back.  She never returned my call but instead sent me a text Monday morning indicating she would be looking at my file.  In attempt to get some answer, I left Houston, Texas Sunday afternoon so I could be at the bank when it opened Monday morning.  After meeting the mortgage banker, she let me talk to a lending manager (via phone call) who assured me she would look into file and call me later with an update because she couldn't understand why they denied me.  She indicated she was out in the field but would be in the office later that day.  The lending manager did call later that day around 5 p.m. indicating that the loan officer's number was way off and she would make contact with someone first thing Tuesday morning to follow up.  After not hearing from her all day, I contacted her Tuesday, December 10th at approximately 4:45 p.m. asking for an update.  She began to tell me that the processing department was counting my $1,400 rent that I currently pay was being counting as a debt (even though the lease for my apartment ends December 31, 2013 at which I will not be renewing.  When asked if she didn't think she should have called me and informed me of such, she indicated she was in the field as an explanation as to why she hadn't called.  Being in the field in my opinion is not an excuse for unprofessionalism and not following up.  She was in the field when I spoke with her for the first time yesterday, December 9th.   The lending manager and the mortgage banker were both aware that my case was time sensitive as again I am trying to purchase a home in Houston, Texas.  Despite having that knowledge, all Chase Bank employees inclusive of the loan processor neglected to communicate effectively among themselves and with me.  The end result, I am having to scramble to find someone to refinance my rental property as I was relying on the finalization of that to purchase the home in Houston, Texas (I was taking money out of my equity).  In addition, I am very disappointed in how they handled my case.  I guess I expected better treatment from Chase considering I have been with them for at least 10 years if not more.  After this process has been finalized, I will be removing my funds from Chase and will no longer patronize this establishment.  I can take my pennies elsewhere.      

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Towne Center Branch at Baton Rouge, LA
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retired
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by aanncorliss, Dec. 08, 2013

I had $145.00 taken out of my account for a service done on the phone for a 1 bottle of supplement. It was a scam they tapped my account for $145 of more supplements. I've been contacted the service of the supplement company which said lines were busy call back later I've been attempted to do this for 2 days no solution. I called the bank to reverse it the claims department did, and put it back on my account with the drawer with the wrong the amount of $145 again. I called chase they said after careful review contacting the vendor that I needed to call the vendor to cleared up not chase. Very ticked off, I can't get through to the supplement company company. I'm on my way down as soon as the ice melts on the road to talk to chase, if not resolved I will withdraw my account which I have had for many years. Not satisfied ever with Chase's remarks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Palm Springs Branch at Palm Springs, CA
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retired
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by aanncorliss, Dec. 08, 2013

I had $145.00 taken out of my account for a service done on the phone for a 1 bottle of supplement. It was a scam they tapped my account for $145 of more supplements. I've been contacted the service of the supplement company which said lines were busy call back later I've been attempted to do this for 2 days no solution. I called the bank to reverse it the claims department did, and put it back on my account with the drawer with the wrong the amount of $145 again. I called chase they said after careful review contacting the vendor that I needed to call the vendor to cleared up not chase. Very ticked off, I can't get through to the supplement company company. I'm on my way down as soon as the ice melts on the road to talk to chase, if not resolved I will withdraw my account which I have had for many years. Not satisfied ever with Chase's remarks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Palm Springs Branch at Palm Springs, CA
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BAIT AND SWITCH!!
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by jenna33, Nov. 07, 2013

I WAS LOOKING FOR OTHER ALTERNATIVES TO MY BANK I HAD BEEN WITH FOR 10 YEARS.I READ ABOUT THE $200 BONUS FOR OPENING UP A CHECKING ACCOUNT AND DIRECT DEPOSIT.THE WOMAN THAT HELPED ME OPEN MY ACCOUNT TOLD ME I WOULD RECEIVE MY $200 IN 10 BUSINESS DAYS-NOPE!! 10 BUSINESS DAYS GO BY AND I CALL HER AND SHE SAYS "OH, YOU HAVE TO WAIT 6 MONTHS FOR THE $200" WHAT???? SHE TELLS ME TO LOOK IN THE FOLDER I GAVE HER WHEN I OPENED THE ACCOUNT AND THERE IT WAS-THE COUPON(WHICH SHE KEPT)SAYING I HAD TO MEET CERTAIN CRITERIA BEFORE I GOT THE $200 BONUS.IT WAS THERE AND SHE SAID TO ME NOW "OH THERE MUST HAVE BEEN A MISTAKE".OKAY, SO I WAIT 6 MONTHS AND then i am told i have to have 5 accounts open!!!!!!

i have never been treated this way by a bank.
i threatened to call the Attorney generals office for a baitch and switch tactic.I got my bonus then.I will be closing my account soon and i wil never go back to chase!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Manlius Branch at Manlius, NY
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GO ELSEWHERE! WORST BANK IN NY
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by BANKER24, Nov. 01, 2013

worst chase in ny! tellers are rude and extremely slow. there is always a line due to poor speed and the csr's forget about it! Theyre just too busy talking to each other. Customer service is very poor. AVOID!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Sutphin Boulevard Branch at Jamaica, NY
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I shouldnt have trusted Chase!!
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by tpatterson, Oct. 22, 2013

I SHOULDNT HAVE TRUSTED CHASE!!! HERE IS THE STORY!!!

so I have been trying to buy a house for 10 months now. In less then a month it forecloses. We agreed on a price for the house but I had to do work to the house in order for it to pass inspection and appraisal. After doing work to the house we don't own yet they stopped returning our calls until the agreement expired then they turned around and re priced the house at a higher value because it was worth more! SO THEY ARE CHARGING US FOR THE WORK THAT WE DID!!! They should have lowered the price. DON'T WORK WITH THEM!!

ps I will try to contact the newspaper tomorrow.

IF CHASE WOULD LIKE TO FIX THIS PROBLEM PLEASE CONTACT ME. START BY ADDING A COMMENT SO THAT PEOPLE CAN SEE IF YOU DID OR DIDNT RESPOND TO ME.

YOU CAN REACH ME AT Transactionmade@gmail.com

* this review was made on JPMorgan Chase Bank, Ewing Branch at Trenton, NJ
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I SHOULDNT HAVE TRUSTED CHASE HERE IS THE STORY!!
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by tpatterson, Oct. 22, 2013

I SHOULDNT HAVE TRUSTED CHASE!!! HERE IS THE STORY!!!

so I have been trying to buy a house for 10 months now. In less then a month it forecloses. We agreed on a price for the house but I had to do work to the house in order for it to pass inspection and appraisal. After doing work to the house we don't own yet they stopped returning our calls until the agreement expired then they turned around and re priced the house at a higher value because it was worth more! SO THEY ARE CHARGING US FOR THE WORK THAT WE DID!!! DON'T WORK WITH THEM!!

ps I will try to contact the newspaper tomorrow.

* this review was made on JPMorgan Chase Bank, Philadelphia Branch at Philadelphia, PA
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Needs new manager and employees.
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by Eugenia, Oct. 18, 2013

NEVER GO TO THIS BRANCH! I went in to deposit cash one afternoon and a young man helped me. I counted my cash in front of him and gave it to him, he did not give me a deposit slip or even count the money again in front of me like he should. I was late for work so I took the receipt without checking it closely and left. A few hours later I checked the receipt and the amount was marked $100 less than what I had given him. I went back the next morning thinking the young man had just made a mistake but when I got there the employees were very defensive and told me that their cashbox was balanced. The man who got my cash deposit denied the amount I had given him.They told me they were going to call me when the branch manager arrived (they never called me.) I showed up again that afternoon and talked to the manager; from the begging he was in no intention of helping me. He treated me like an idiot asking me if I was sure I had gone to that branch (even though I had the receipt with the name of the branch and cashbox). The manager told me he would pull up the camera images to check how much money I had given the young man. So I showed up again the next day to see the images but when I got there he told me he couldn't get the images because it wasn't a robbery (It was since they stole $100 from me!). The manager was rude, offensive and unhelpful, he ended up telling me that if I had a problem I should go to the police department and get a police report (although I had been very patient and respectful). I closed my account and felt.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Santa Cruz Ave Branch at Menlo Park, CA
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Needs a new manager
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by Bunnyy13, Oct. 16, 2013

The employees at this branch are lazy and extremely rude. I went in to go take care of an overdraft fee. Not only was the wait way too long with 4 tellers and only about 5 customers, but the manager was extremely rude and had the worst speaking manners and spoke like a bad rapper. It was highly unprofessional. She also needs to learn to keep her voice down. I'm sure all of the other customers now know all of my personal information thanks to this woman. The teller I was also speaking with, a woman with blondish - brown hair, looked like she was about ready to fall asleep. They were also very unhelpful and failed to resolve my issue. There are about 2-3 other Chase Banks around the vicinity, I would highly recommend you stay away from this one. I am now opening an account with PNC bank because when I had them previously I never had an issue such as this and they resolved every issue I've ever had as a young banker. I should have NEVER switched to Chase.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Ridge Branch at Lyndhurst, NJ
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