JPMorgan Chase Bank, Review

Pure IDIOTS!!!
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by DRRY, Jan. 02, 2011

I relocated from NYC to Merritt Island, and I was charged $120 for Bank Statements when I was just making a remark that I wish I could view more than 3 months of activities on my business account, since I love that activity log---the worker said he could do it and returned with a foot high of STATEMENTS and then when I got home not only had the 2 accounts NOT closed that I was there to close to begin with, but they remained open with $120 charge...then the woman at the desk literally LIED about me and to me, there is NO excuses for lying, that's ridiculous.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 760 E Merritt Isl Cswy Branch at Merritt Island, FL
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SLOWEST CUSTOMER SERVICE
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by violingal, Dec. 30, 2010

This is the SLOWEST bank drive-thru I have ever used.  This is the only Chase location at which I have had these kinds of problems.  I gave up going to this branch altogether, as I would consistently have extremely long waits.  The majority of the staff there is a bunch of young ladies - they are slow and rude!  You're better off driving to a farther branch...believe me, you'll be on your way much quicker, and treated much better.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, River Forest Drive-Up Branch at River Forest, IL
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Lost check written to pay off balance of auto loan
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by celestecie, Dec. 29, 2010

Two weeks ago, my husband and I entered the Chase Bank located at 7675 W. Bell Rd, Peoria AZ. We were there to pay off my auto loan. We were greeted immediately by a young man who seemed very qualified. He gave us the pay-off information, accepted our check, gave me a print out and a copy of the check (written to pay off the loan), and said we should receive a clear title within 30 days. Today, I received a call from a Chase Collection agent saying that my auto loan payment was ten days late.
Now, I have to go back to that brnach and find out what happened and haggle over the payment as Chase believes late charges and additional interest (accrued in the last two weeks) is due.
I am very disappointed!!!!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 77th Ave & Bell Road Branch at Peoria, AZ
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Incompetent Staff and Mean VP / Branch Manager
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by thejengs, Dec. 21, 2010

My branch broke two federal regulations on foreign checks that I deposited. The assistant manager admitted that this was a "colossal failure" on the branch's part. The VP of the branch was extremely mean to me and my wife and suggested that if I didn't like Chase's policies I should leave the bank. He was even dumb enough to put this in writing. The VP of the branch also said that my wife and I should be more understanding with his branch even though they broke two federal regulations. As he put it, "It's not every day that we deal with foreign checks so you can't expect us to get it right every time!"

Because of my branch's "colossal failure" my deposit of a Canadian check is now being sent to collections where it could remain for six weeks. After that, the funds will be returned to my account.

I talked to a competitor about this process and they said, "It should only take one week!"

For the record, the assistant manager told me and my wife that had the transaction been done correctly and the right paperwork been filed we would've received the funds in one week.

My last phone call with the VP ended with him saying, "I don't want to discuss this anymore with you! Don't call me again!"

Unbelievable!

DO NOT USE THS BRANCH!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Far Hills Avenue Branch at Dayton, OH
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Cusromer service
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by LCHASE, Dec. 14, 2010

On December 14 I walk in to the CHASE branch on 3rd avenue and 51 streets
To cash two checks. At the door a bank employee grab me and made me to follow her.
She ask me to sit at the box office and than ask me what credit cards I have after what she ask what I need. I gave her two checks to cash. She ask my Bank Card and my ID. She took  my driving License with checks and left.
She came back without my driving license card .She made some work for us talk to us and what happen to my ID-driving license I didn’t see. Later on she went
Back and brought me cash and my ID- license card. I still worry who operated with my ID, did they take copy of it. These kinds of service operation never happen to me.
I left disappointed and worried what they did with my ID card.  I don’t feel confidence any more in this kind of service. It made me thinking if I wish to to continue to stay with CHASE.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Chase is a big corparate giant killing little man
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by danny, Dec. 09, 2010

i banked with case 4 around 3 yrs had two business accounts and a personal. There online banking is awesome. And there online service is great for keeping good records for accounting. But they are a big corporate giant that u cannot get to a real person with power to make decisions when u have a issue. The branch vice Presidents have no power to really speak of. I sold a car on E-Bay and was sent a counterfeit cashier check. I didn't spend the money.  I filed a Police report and chase froze my accounts not just one but all for 10 days then closed all the accounts bounced many checks i had out there the vice President of the branch i brought all paperwork and police info she called main office and they said higher ups made a final decision on closing accounts and we could not speak to no one with authority to reverse the decision this bank is the worst Bank Ive ever dealt with i will know on only deal with community banks were u can speak to a person who has power.     

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Chase, Deer Valley Rd., Antioch, CA
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by pollywog, Dec. 04, 2010

I cannot believe these reviews are about this bank.  I am new to this bank and the experience has been wonderful compared to the bank I left in Michigan.  The service is fantastic by intelligent people who are interested in me and my needs. I have been treated only with dignity and respect.  My banking needs are taken care of promptly by friendly and efficient employees.  I only have had very positive experiences at this bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Worst Drive Thru Ever
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by redwidow, Dec. 03, 2010

I waited thru the Willowbend Location off of Park for 20 minutes in the drive thru to make a deposit.  Was awful service and unfriendly service.  Don't use unless you are forced to at this location

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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Branch Manager has no idea of customer service
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by jke45, Nov. 23, 2010

Stephanie, the Branch Manager at Chase Maxtown in Westerville OH, is a know-it-all and has no idea what customer service is. She needs to pick up a few self help books on building rapport. I have a business account that runs over $150,000 a month through the account and she treated me like garbage. If I treated my clients this way, I would be bancrupt.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Unbelievable - read this and be forewarned.
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by hillinois, Nov. 22, 2010

Made an ATM deposit at this Irvine, CA Chase branch on Nov. 15 of my largest monthly commission check from Aetna and 2 smaller checks. This is my local branch.  ATM ate my deposit, citing a technical failure. The branch insisted I leave and file a claim to their claim dept. 7 days later when I called to see why the claim's still open, the rep disconnected my call saying they would no longer accept future calls from me. Very scary. Be forewarned.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Mrs. Cheryl J
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by CherylJ, Nov. 21, 2010

I don't know what these customers are grousing about. Are we talking about the same bank? We have been with this bank for years. We have always received superior service. Ever since WA Mu was bought by Chase, I have noticed an increased quality of customer service. We have always been treated with respect and professionalism by all the staff. Our wait time is never excessive, and our experiences have been consistently positive. When we go there, we expect--and get--bank employees who "go the extra mile" to accommodate our needs. I am very particular about how we, the customers, are treated, particularly with a business that handles our finances.

I am a highly discriminating customer and if I am dissatisfied with a business will not hesitate (and have several times) to file a formal complaint with the Better Business Bureau.

I recently wrote a letter of commendation to the regional office and another top office. I have very high expectations and standards regarding business transactions, and this bank has exceeded them. I am very pleased with this bank and their personnel.





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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whatahorror bank at 230 park ave south
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by poboy, Nov. 13, 2010

What a Horrible experience that was.  The teller was surly and condescending, telling me I had no recourse.  Then the staff started yelling my personal information to each other across the bank floor while I was still in the bank.  When I protested some 'woman' came from nowhere I recognized and asked me to step into an office so she could speak to me.  I wanted to go nowhere with this 'person'.  I just wanted to get out of there.  I felt as If I would be held against my will.  Very threatening set of people run that bank.  They said they have no security, but they had these large 'civilians' trying to block my way out.  It was just awful.  Banking has gone to the streets.  I felt like I was caught out of my neighborhood in a hostile neighborhood and the local gang was going to jump me.

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Poor Customer Service at Deridder Branch
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by lpcraig, Nov. 05, 2010

Moved to Deridder year ago, and customer service is poor at this particular branch located in Deridder. The female banker who is the Vice President avoids important calls putting them off on window tellers. I have called twice with important calls needing to speak with a banker, and the tellers who answer would refuse to let me speak with a banker insisting that they could handle my call. After spending 7-10 min w/ teller explaining my issue, she placed me on hold and transferred me w/ the banker. Had a merchant accidently overcharge me, which caused overdraft charges. Got the refund settled w/ the merchant, but Chase refused to refund the $47 worth of overdraft charges. They also closed my savings account with no warning or notice. Asked Vice President to speak with her supervisor. She gave me a long distance number and told me to leave a message and he would call me back. I left a message on his phone. Never got a call back. Just poor customer service. It was better in the city where I last resided. I plan to switch banks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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horriable customer service
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by customer, Oct. 16, 2010

I seriously know coming from a customers perspective that this branch has the worse customer service and not friendly at all. Theres nobody in the lobby to DIRECT CUSTOMERS WHERE THEY SHOULD GO or have a question nor is there anyone from the teller line even cracking a smile. Nobody ever tries to offer me anything. All around customer service skills is a MUST to work on and needs to be trained on

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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great!
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by heathera30, Oct. 07, 2010

I have had my business banking with wamu, now chase, for the past several years. I was with another bank with my personal banking for 9 years when they restructured their system and I was charged all sorts of fees. So, I recently switched my personal banking over to chase as well! Reasons being free checking, simple and clear, awesome staff everytime I have any sort of inquiry it is ALWAYS taken care of with a knowledgeable person which I was not getting from the other bank. Thank you to Roberto for setting me up with my new personal checking and savings the RB location.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Stolen Cash!!!
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by YUKtoChase, Oct. 07, 2010

ISSUE WITH ATM MACHINE NEAREST DOOR AT THE FAIR OAKS LOCATION!!! I proceeded to deposit 300$ in the ATM only to have the machine freeze up and spit out a receipt telling me something has gone wrong.  After going inside and speaking with a teller, then someone in a cubicle, I was told that it would take 2-3 days to clear up the issue. The receipt has no information of how much I deposited, and no other record short of the video device can confirm my story.  I am writing this to warn people that as of October 06, 2010, STAY AWAY FROM THE TELLER MACHINES!!!  I hope the situation is resolved and I am not parted from my money to pay bills.  I would like to make note that I am also submitting a BBB report to keep this in a record for future reference should this scenario pop up again.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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DISGUSTINGLY AWFUL
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by alyssaw, Oct. 02, 2010

Whatever you do in this life, do NOT deposit cash into a Chase bank "Deposit Friendly" ATM machine, because if IT screws up, YOU will be the one held under investigation.  Not only did the staff at the Southcenter, WA branch seem unbelievably nonchalant about the fact that the atm machine ate my $1,100 after which it ever so kindly told me that it was experiencing technical issues and to call a branch just to make sure everything went through ok.  I went into the branch immediately and was told that it was "probably just stuck in the machine and we will count it out and credit the money to your account".    Well that was a lie because apparently they only retrieve the money from the machine once a week when they do their balance and now I have to hope and pray that the balance is correct which doesn't leave me feeling very comforted considering it can't even accept a simple cash deposit correctly!!!!  So now I may or may not be out $1,100, all at the whim of a $1.5 trillion dollar company who is treating me, a regular customer since Wamu folded as though i was just some criminal off the streets pretending I got my money stolen.  I would hope that they would be able to give their regular customers the benefit of the doubt and then if there seemed to be a discrepancy with the amount i reported at the end of the week then talk to me about it.  But what the hell?  Do they think I tinkered with the machine to make it tell me it was having issues?  I couldn't have made this happen if I tried!  And even if I was some sort of criminal mastermind, bastardizing their stupid machines for the sake of making some quick cash, it would sure as hell be a lot more than $1,100 that I would claim!!!!  Is this all really necessary?  I even have a credit card with them.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Good service, over all
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by GrandmaMusher, Sep. 29, 2010

This is not our main bank. I opened a second account, for all my online business.  I like this bank because the hours are better - it's opened later at night.  It's convenient - as I shop at Meijer's a lot.  And so far, I haven't had any late-fees.  Other banks seem to apply your out-going payments before your deposits - forcing more late fees. This bank always adds in the deposits before the outgoing payments. Other banks say if you deposit after 3pm, it won't be credited until the next day. This bank, you just have to have it in before closing, and it's still credited THAT day. I like that. The only thing I didn't like was that I have a yearly fee for my debit card, that I've never had with any other bank, ever.  But - otherwise, I've had good service.  The people are very friendly, but service is rather slow.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
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BAD REVIEW
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by gerry126, Sep. 28, 2010

Very bad service from Nancy Beattie manager at Chase in Riverhead, N.Y. They want your money but when it comes to helping you, they turn their back on you and run. Still waiting for her to return my phone call. Gerry

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bad business
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by hatebanks, Sep. 16, 2010

I closed and reopened an acct b/c my wallet was stolen, little did I know they did not close my accounts. They are very rude and do not know what they are doing. Please go to a credit union. This bank also has fees that are crazy as well. Lisa and Bob are rude.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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