JPMorgan Chase Bank, Review

Long Lines/Bad Customer Service
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by Rowe, May. 17, 2010

My name is Rowe. Each and every time I entered the Church Ave Branch (Chase Bank)the lines are long and they are 2 Bank Tellers working. The Other stations are empty. The lines are so long that they protrude almost to the ATM area. I have resided in Westchester  and Rockland County. I have compared the branches in Yonkers NY, Rockland NY, or other locations. The church ave branch located brooklyn NY is the worse; when it comes to customer service  PERIOD. I thought the service would have gotten a little better when chase took over from Washington Mut., but I was completely wrong.. Chase should do something  to cure the waiting time..

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Be careful!!!
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by Izabel, May. 14, 2010

Always check all your documents there!!Mistake was made thru one of the banker,of course she kept switching the version what really happend.Took long time to get the manager  because obviously the banker didnt want to get in trouble.I lost $400 and the banker goes home with a smile on her face ,will not even get warning.But I guess what goes around comes around!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Eagle Rock Chase Bank
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by wytchoklate, May. 04, 2010

All of these reviews are false except one. All of the names of the staff mentioned are not even anyone at this branch. Trust me, I have been going to this branch since it opened 6 years ago. Please come visit the branch. You will not be disappointed.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Best Service Ever
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by LtReese96, Apr. 30, 2010

I can walk in and talk to them about any banking problem and they always go above and beyond.  They know me by name and that's rare.  The staff is wonderful, especially Amber.  I would not be banking with Chase if it wasn't for them.  Other local branchs are unfriendly.  This one has great hours and great personnel.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Are you kidding me?
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by VERYANGRY, Apr. 27, 2010

This bank has not twice, but three times messed up my deposit information (date, have deposit slip to prove it) and have held my checks AFTER THEY HAVE CLEARED IN THE CHECK HOLDERS BANK (FOR OVER 10 DAYS)! Twice! Then went ahead and charged me for ISF fees. Hmmmm. Makes you think about just what else they'll do for money. KEEP A GOOD EYE ON YOUR ACCOUNT!

* this reviewer has be with this bank for 1 - 3 years
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Forced Credit Card
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by Greg, Apr. 18, 2010

I've been pretty happy with this bank other than my most recent visit.  One of the "desk" people lured me back to his desk and was trying to get me to sign up for a chase credit card.  I told the guy I didn't want a credit card and he kept pushing it.  When I left I was still saying no to the credit card, and a few days later a credit card showed up.  I am not very happy about this experience.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Great Service All the Way!!! :)
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by <3 vero<3, Apr. 01, 2010

I love this branch they have great staff very friendly. They always greet you when you come in and care about your needs Espically Rachel and Liz, Vu who is the Branch mangaer  is very nice and helpful.... thanks rachel And Liz for all your great customer service. I miss Wamu very much though love those commercials too they were the greatest!!! :)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Very Accommodating
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by Queen Mirabella, Mar. 30, 2010

The bankers are extremely friendly and try to help you gain the financial security that you want!! Thank you Steve for all your assistance.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Great place to bank ...most of the time
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by jimwachs, Mar. 25, 2010

I called to inquire about he timing of a deposit. The young man was almost rudely insistant in my being assured that HE was not at fault (even talking over me and hinting that I was!!) than in simply explaining the problem/procedure and apologizing for the delay. This occurance was surprising in that it was exactly opposite my usual weekly experience in person in the bank. The friendliness and accomodation of the counter personnel, especially Robyn, have been outstanding!!

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
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Excellent Customer Service
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by barbisell, Feb. 25, 2010

This branch is extremly friendly, supportive and cistomer oriented. There is hardly ever a wait and the staff are so friendly! They usually recognize me and greet me by name and have been extra helpful, for example, saving Susan B. Anthony Coins for me when I wanted them to send my nieces and nephews at Christmas!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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