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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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Mrs. Cheryl J
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by CherylJ, Nov. 21, 2010
I don't know what these customers are grousing about. Are we talking about the same bank? We have been with this bank for years. We have always received superior service. Ever since WA Mu was bought by Chase, I have noticed an increased quality of customer service. We have always been treated with respect and professionalism by all the staff. Our wait time is never excessive, and our experiences have been consistently positive. When we go there, we expect--and get--bank employees who "go the extra mile" to accommodate our needs. I am very particular about how we, the customers, are treated, particularly with a business that handles our finances.
I am a highly discriminating customer and if I am dissatisfied with a business will not hesitate (and have several times) to file a formal complaint with the Better Business Bureau.
I recently wrote a letter of commendation to the regional office and another top office. I have very high expectations and standards regarding business transactions, and this bank has exceeded them. I am very pleased with this bank and their personnel.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CherylJ, Nov. 21, 2010
I don't know what these customers are grousing about. Are we talking about the same bank? We have been with this bank for years. We have always received superior service. Ever since WA Mu was bought by Chase, I have noticed an increased quality of customer service. We have always been treated with respect and professionalism by all the staff. Our wait time is never excessive, and our experiences have been consistently positive. When we go there, we expect--and get--bank employees who "go the extra mile" to accommodate our needs. I am very particular about how we, the customers, are treated, particularly with a business that handles our finances.
I am a highly discriminating customer and if I am dissatisfied with a business will not hesitate (and have several times) to file a formal complaint with the Better Business Bureau.
I recently wrote a letter of commendation to the regional office and another top office. I have very high expectations and standards regarding business transactions, and this bank has exceeded them. I am very pleased with this bank and their personnel.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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whatahorror bank at 230 park ave south
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by poboy, Nov. 13, 2010
What a Horrible experience that was. The teller was surly and condescending, telling me I had no recourse. Then the staff started yelling my personal information to each other across the bank floor while I was still in the bank. When I protested some 'woman' came from nowhere I recognized and asked me to step into an office so she could speak to me. I wanted to go nowhere with this 'person'. I just wanted to get out of there. I felt as If I would be held against my will. Very threatening set of people run that bank. They said they have no security, but they had these large 'civilians' trying to block my way out. It was just awful. Banking has gone to the streets. I felt like I was caught out of my neighborhood in a hostile neighborhood and the local gang was going to jump me.
10 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby poboy, Nov. 13, 2010
What a Horrible experience that was. The teller was surly and condescending, telling me I had no recourse. Then the staff started yelling my personal information to each other across the bank floor while I was still in the bank. When I protested some 'woman' came from nowhere I recognized and asked me to step into an office so she could speak to me. I wanted to go nowhere with this 'person'. I just wanted to get out of there. I felt as If I would be held against my will. Very threatening set of people run that bank. They said they have no security, but they had these large 'civilians' trying to block my way out. It was just awful. Banking has gone to the streets. I felt like I was caught out of my neighborhood in a hostile neighborhood and the local gang was going to jump me.
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Poor Customer Service at Deridder Branch
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by lpcraig, Nov. 05, 2010
Moved to Deridder year ago, and customer service is poor at this particular branch located in Deridder. The female banker who is the Vice President avoids important calls putting them off on window tellers. I have called twice with important calls needing to speak with a banker, and the tellers who answer would refuse to let me speak with a banker insisting that they could handle my call. After spending 7-10 min w/ teller explaining my issue, she placed me on hold and transferred me w/ the banker. Had a merchant accidently overcharge me, which caused overdraft charges. Got the refund settled w/ the merchant, but Chase refused to refund the $47 worth of overdraft charges. They also closed my savings account with no warning or notice. Asked Vice President to speak with her supervisor. She gave me a long distance number and told me to leave a message and he would call me back. I left a message on his phone. Never got a call back. Just poor customer service. It was better in the city where I last resided. I plan to switch banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lpcraig, Nov. 05, 2010
Moved to Deridder year ago, and customer service is poor at this particular branch located in Deridder. The female banker who is the Vice President avoids important calls putting them off on window tellers. I have called twice with important calls needing to speak with a banker, and the tellers who answer would refuse to let me speak with a banker insisting that they could handle my call. After spending 7-10 min w/ teller explaining my issue, she placed me on hold and transferred me w/ the banker. Had a merchant accidently overcharge me, which caused overdraft charges. Got the refund settled w/ the merchant, but Chase refused to refund the $47 worth of overdraft charges. They also closed my savings account with no warning or notice. Asked Vice President to speak with her supervisor. She gave me a long distance number and told me to leave a message and he would call me back. I left a message on his phone. Never got a call back. Just poor customer service. It was better in the city where I last resided. I plan to switch banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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horriable customer service
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by customer, Oct. 16, 2010
I seriously know coming from a customers perspective that this branch has the worse customer service and not friendly at all. Theres nobody in the lobby to DIRECT CUSTOMERS WHERE THEY SHOULD GO or have a question nor is there anyone from the teller line even cracking a smile. Nobody ever tries to offer me anything. All around customer service skills is a MUST to work on and needs to be trained on
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
8 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby customer, Oct. 16, 2010
I seriously know coming from a customers perspective that this branch has the worse customer service and not friendly at all. Theres nobody in the lobby to DIRECT CUSTOMERS WHERE THEY SHOULD GO or have a question nor is there anyone from the teller line even cracking a smile. Nobody ever tries to offer me anything. All around customer service skills is a MUST to work on and needs to be trained on
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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great!
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by heathera30, Oct. 07, 2010
I have had my business banking with wamu, now chase, for the past several years. I was with another bank with my personal banking for 9 years when they restructured their system and I was charged all sorts of fees. So, I recently switched my personal banking over to chase as well! Reasons being free checking, simple and clear, awesome staff everytime I have any sort of inquiry it is ALWAYS taken care of with a knowledgeable person which I was not getting from the other bank. Thank you to Roberto for setting me up with my new personal checking and savings the RB location.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby heathera30, Oct. 07, 2010
I have had my business banking with wamu, now chase, for the past several years. I was with another bank with my personal banking for 9 years when they restructured their system and I was charged all sorts of fees. So, I recently switched my personal banking over to chase as well! Reasons being free checking, simple and clear, awesome staff everytime I have any sort of inquiry it is ALWAYS taken care of with a knowledgeable person which I was not getting from the other bank. Thank you to Roberto for setting me up with my new personal checking and savings the RB location.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Stolen Cash!!!
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by YUKtoChase, Oct. 07, 2010
ISSUE WITH ATM MACHINE NEAREST DOOR AT THE FAIR OAKS LOCATION!!! I proceeded to deposit 300$ in the ATM only to have the machine freeze up and spit out a receipt telling me something has gone wrong. After going inside and speaking with a teller, then someone in a cubicle, I was told that it would take 2-3 days to clear up the issue. The receipt has no information of how much I deposited, and no other record short of the video device can confirm my story. I am writing this to warn people that as of October 06, 2010, STAY AWAY FROM THE TELLER MACHINES!!! I hope the situation is resolved and I am not parted from my money to pay bills. I would like to make note that I am also submitting a BBB report to keep this in a record for future reference should this scenario pop up again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
7 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby YUKtoChase, Oct. 07, 2010
ISSUE WITH ATM MACHINE NEAREST DOOR AT THE FAIR OAKS LOCATION!!! I proceeded to deposit 300$ in the ATM only to have the machine freeze up and spit out a receipt telling me something has gone wrong. After going inside and speaking with a teller, then someone in a cubicle, I was told that it would take 2-3 days to clear up the issue. The receipt has no information of how much I deposited, and no other record short of the video device can confirm my story. I am writing this to warn people that as of October 06, 2010, STAY AWAY FROM THE TELLER MACHINES!!! I hope the situation is resolved and I am not parted from my money to pay bills. I would like to make note that I am also submitting a BBB report to keep this in a record for future reference should this scenario pop up again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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DISGUSTINGLY AWFUL
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by alyssaw, Oct. 02, 2010
Whatever you do in this life, do NOT deposit cash into a Chase bank "Deposit Friendly" ATM machine, because if IT screws up, YOU will be the one held under investigation. Not only did the staff at the Southcenter, WA branch seem unbelievably nonchalant about the fact that the atm machine ate my $1,100 after which it ever so kindly told me that it was experiencing technical issues and to call a branch just to make sure everything went through ok. I went into the branch immediately and was told that it was "probably just stuck in the machine and we will count it out and credit the money to your account". Well that was a lie because apparently they only retrieve the money from the machine once a week when they do their balance and now I have to hope and pray that the balance is correct which doesn't leave me feeling very comforted considering it can't even accept a simple cash deposit correctly!!!! So now I may or may not be out $1,100, all at the whim of a $1.5 trillion dollar company who is treating me, a regular customer since Wamu folded as though i was just some criminal off the streets pretending I got my money stolen. I would hope that they would be able to give their regular customers the benefit of the doubt and then if there seemed to be a discrepancy with the amount i reported at the end of the week then talk to me about it. But what the hell? Do they think I tinkered with the machine to make it tell me it was having issues? I couldn't have made this happen if I tried! And even if I was some sort of criminal mastermind, bastardizing their stupid machines for the sake of making some quick cash, it would sure as hell be a lot more than $1,100 that I would claim!!!! Is this all really necessary? I even have a credit card with them.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby alyssaw, Oct. 02, 2010
Whatever you do in this life, do NOT deposit cash into a Chase bank "Deposit Friendly" ATM machine, because if IT screws up, YOU will be the one held under investigation. Not only did the staff at the Southcenter, WA branch seem unbelievably nonchalant about the fact that the atm machine ate my $1,100 after which it ever so kindly told me that it was experiencing technical issues and to call a branch just to make sure everything went through ok. I went into the branch immediately and was told that it was "probably just stuck in the machine and we will count it out and credit the money to your account". Well that was a lie because apparently they only retrieve the money from the machine once a week when they do their balance and now I have to hope and pray that the balance is correct which doesn't leave me feeling very comforted considering it can't even accept a simple cash deposit correctly!!!! So now I may or may not be out $1,100, all at the whim of a $1.5 trillion dollar company who is treating me, a regular customer since Wamu folded as though i was just some criminal off the streets pretending I got my money stolen. I would hope that they would be able to give their regular customers the benefit of the doubt and then if there seemed to be a discrepancy with the amount i reported at the end of the week then talk to me about it. But what the hell? Do they think I tinkered with the machine to make it tell me it was having issues? I couldn't have made this happen if I tried! And even if I was some sort of criminal mastermind, bastardizing their stupid machines for the sake of making some quick cash, it would sure as hell be a lot more than $1,100 that I would claim!!!! Is this all really necessary? I even have a credit card with them.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Good service, over all
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by GrandmaMusher, Sep. 29, 2010
This is not our main bank. I opened a second account, for all my online business. I like this bank because the hours are better - it's opened later at night. It's convenient - as I shop at Meijer's a lot. And so far, I haven't had any late-fees. Other banks seem to apply your out-going payments before your deposits - forcing more late fees. This bank always adds in the deposits before the outgoing payments. Other banks say if you deposit after 3pm, it won't be credited until the next day. This bank, you just have to have it in before closing, and it's still credited THAT day. I like that. The only thing I didn't like was that I have a yearly fee for my debit card, that I've never had with any other bank, ever. But - otherwise, I've had good service. The people are very friendly, but service is rather slow.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GrandmaMusher, Sep. 29, 2010
This is not our main bank. I opened a second account, for all my online business. I like this bank because the hours are better - it's opened later at night. It's convenient - as I shop at Meijer's a lot. And so far, I haven't had any late-fees. Other banks seem to apply your out-going payments before your deposits - forcing more late fees. This bank always adds in the deposits before the outgoing payments. Other banks say if you deposit after 3pm, it won't be credited until the next day. This bank, you just have to have it in before closing, and it's still credited THAT day. I like that. The only thing I didn't like was that I have a yearly fee for my debit card, that I've never had with any other bank, ever. But - otherwise, I've had good service. The people are very friendly, but service is rather slow.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
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BAD REVIEW
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by gerry126, Sep. 28, 2010
Very bad service from Nancy Beattie manager at Chase in Riverhead, N.Y. They want your money but when it comes to helping you, they turn their back on you and run. Still waiting for her to return my phone call. Gerry
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gerry126, Sep. 28, 2010
Very bad service from Nancy Beattie manager at Chase in Riverhead, N.Y. They want your money but when it comes to helping you, they turn their back on you and run. Still waiting for her to return my phone call. Gerry
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bad business
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by hatebanks, Sep. 16, 2010
I closed and reopened an acct b/c my wallet was stolen, little did I know they did not close my accounts. They are very rude and do not know what they are doing. Please go to a credit union. This bank also has fees that are crazy as well. Lisa and Bob are rude.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
11 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby hatebanks, Sep. 16, 2010
I closed and reopened an acct b/c my wallet was stolen, little did I know they did not close my accounts. They are very rude and do not know what they are doing. Please go to a credit union. This bank also has fees that are crazy as well. Lisa and Bob are rude.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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chase is very helpful
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by happywchase, Sep. 14, 2010
we have a heloc at a great rate and chase has been very pleasent and helpful for the years we have been with them... ALTHEA at creditline services went out of her way to shorten the time i had to wait for help and TIM BASSO has been a great personal banker at the 83rd ave and thunderbird location in peoria az.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby happywchase, Sep. 14, 2010
we have a heloc at a great rate and chase has been very pleasent and helpful for the years we have been with them... ALTHEA at creditline services went out of her way to shorten the time i had to wait for help and TIM BASSO has been a great personal banker at the 83rd ave and thunderbird location in peoria az.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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I CLOSED ALL MY CHASE ACCOUNTS FOR BAD CUSTOMER SERVICE
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by tweety, Sep. 11, 2010
I HAVE BEEN WITH CHASE FOR YEARS. I MOVED FROM CT TO KISSIMMEE FLORIDA. THE RUDE BEHAVIOR OF THE BANK MANAGER WAS UNBELIEVABLE. I CLOSED ALL MY ACCOUNTS AND NEVER WISH TO BE PART OF THAT BANK. THE BANK CHARGED ME FOR GOING OER THE SAVINGS TRANSFERS. YOU CAN'T HAVE MORE THEN 3 TRANSFERS FROM SAVINGS INTO ANY ACCOUNT. SO EVERYTIME I DID THIS THEY CHARGED ME $12. I NEVER HEARD OF SUCH A THING. THE WOMEN WAS SO RUDE AND DIDN'T GIVE TEN CRAPS. SORRY NOT MY PROBLEM. I SHOULD HAVE AT LEAST BEEN WARNED OF THIS. SHE'S LIKE DIDN'T YOU READ THE BROCHURE. HAS ANYONE READ THAT THING. ITS UNREADABLE AND CONFUSING! SHE SAID LOOKING AT HER SCREEN AND WOULDN'T GIVE ME MY MONEY. I SAT THEIR AND ASKED WHAT ARE YOU DOING I WANT MY WITHDRAWAL RECEIPTS NOW. IT WAS ALL FILLED OUT AND SHE'S LIKE I'M LOOKING AT MY SCREEN. WHAT A HORRIBLE PERSON AND I WILL NEVER HAVE ANYTHING TO DO WITH CHASE AGAIN!!!!!!!! DON'T BANK THEIR!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
10 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tweety, Sep. 11, 2010
I HAVE BEEN WITH CHASE FOR YEARS. I MOVED FROM CT TO KISSIMMEE FLORIDA. THE RUDE BEHAVIOR OF THE BANK MANAGER WAS UNBELIEVABLE. I CLOSED ALL MY ACCOUNTS AND NEVER WISH TO BE PART OF THAT BANK. THE BANK CHARGED ME FOR GOING OER THE SAVINGS TRANSFERS. YOU CAN'T HAVE MORE THEN 3 TRANSFERS FROM SAVINGS INTO ANY ACCOUNT. SO EVERYTIME I DID THIS THEY CHARGED ME $12. I NEVER HEARD OF SUCH A THING. THE WOMEN WAS SO RUDE AND DIDN'T GIVE TEN CRAPS. SORRY NOT MY PROBLEM. I SHOULD HAVE AT LEAST BEEN WARNED OF THIS. SHE'S LIKE DIDN'T YOU READ THE BROCHURE. HAS ANYONE READ THAT THING. ITS UNREADABLE AND CONFUSING! SHE SAID LOOKING AT HER SCREEN AND WOULDN'T GIVE ME MY MONEY. I SAT THEIR AND ASKED WHAT ARE YOU DOING I WANT MY WITHDRAWAL RECEIPTS NOW. IT WAS ALL FILLED OUT AND SHE'S LIKE I'M LOOKING AT MY SCREEN. WHAT A HORRIBLE PERSON AND I WILL NEVER HAVE ANYTHING TO DO WITH CHASE AGAIN!!!!!!!! DON'T BANK THEIR!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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San Ramon Branch at Chase the worst
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by Frustrated2, Sep. 07, 2010
Dennis a mortgage broker at the San Ramon branch in California lied about escrow costs and now come to find out my property taxes were deflated so he could make my payment lower but in reality they should have been higher by $100. I would not have done the loan.
Don't do business with Chase.
I received the check from Chase witnin two days of showing documentation that the broker lied. What a horrible person this guy Dennis is!!!! Evil!!!
Chase knows how this guy operates but he is in the Presidents Club so they are not going to get rid of him. He makes too much money for them.
I went up the ladder to each executive in Sacramento and they were zero help. What a bunch of suits!
I live in Stockton and received this recommendation from Tom C. and called him back to let him know what happened and he defended his friend. I will write him off now as well. He is in Stockton BofA now. Don't go to that bank either.
I miss Washington Mutual. Never had a problem with them and two loans.
I am not done with Chase yet. I am writing a personal letter (not email) to Dimon because the chain of command is so long in customer service. I am going to file fraud against them as well. Nothing is easy with the banking industry.
Signed,
Frustrated
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Frustrated2, Sep. 07, 2010
Dennis a mortgage broker at the San Ramon branch in California lied about escrow costs and now come to find out my property taxes were deflated so he could make my payment lower but in reality they should have been higher by $100. I would not have done the loan.
Don't do business with Chase.
I received the check from Chase witnin two days of showing documentation that the broker lied. What a horrible person this guy Dennis is!!!! Evil!!!
Chase knows how this guy operates but he is in the Presidents Club so they are not going to get rid of him. He makes too much money for them.
I went up the ladder to each executive in Sacramento and they were zero help. What a bunch of suits!
I live in Stockton and received this recommendation from Tom C. and called him back to let him know what happened and he defended his friend. I will write him off now as well. He is in Stockton BofA now. Don't go to that bank either.
I miss Washington Mutual. Never had a problem with them and two loans.
I am not done with Chase yet. I am writing a personal letter (not email) to Dimon because the chain of command is so long in customer service. I am going to file fraud against them as well. Nothing is easy with the banking industry.
Signed,
Frustrated
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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Hope for 82 year old review
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by Finance, Aug. 27, 2010
To: Beware of Chase, who noted that they moved your grandmother money to annuity and Chase said they cant do anything is false. Your grandmother is a senior citizen and California law says she can change her mind in 30days no questions asked. Its called a "free look period", Im in finance and can help.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Finance, Aug. 27, 2010
To: Beware of Chase, who noted that they moved your grandmother money to annuity and Chase said they cant do anything is false. Your grandmother is a senior citizen and California law says she can change her mind in 30days no questions asked. Its called a "free look period", Im in finance and can help.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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PRETENTIOUS, UNDERHANDED, THIEFS
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by INDIVIDUALIST, Aug. 23, 2010
Seeing the MANY other "poor" ratings of Chase I am no longer feeling alone in my miserable angry appraisal and
experience(s) with Chase (this name is apt; they should be
CHASED right out of the banking/finance business forever)
For seemingly few sad "reasons" 55,000.00 of credit lines
which had been established for many many years (back to
Wamu days and prior to that!) were PULLED OUT FROM UNDER
ME. Ah well, people say this is happening currently to
many many others for the same ??? reasons ??? A sign of
the economy more than anything else.
Hopefully, CHASE will be found liable/guilty of their EVIL
ACTIVITIES to those of us "POOR" and unbailable folks ! As
a spotless credit holder ~ I did/do not deserve the horrific treatment by CHASE and shall forever verbally and
every other way, advise others of CHASE EVILNESS.
While standing at the post office, in receipt of their famous FORM LETTER, with logo clearly at the top, TWO PEOPLE (ONE MAN/ONE WOMAN) SEPARATELY pointed to the logo
and said "THEY ARE EVIL, UNDERHANDED AND MEANT TO BE AVOIDED AT ALL COSTS" ~ THE NEXT PERSON SAID BASICALLY
THE SAME THING ~ ALL WHILE I WAS ON THE PHONE WITH ONE OF
THE CHASE REPS WHO WAS HACKING MY CREDIT LINE FROM 85,000. DOWN TO $30,000.00 !!!!! Quite amazing I thought !!!!!
I went directly to the closest CHASE branch and closed all
of my checking/savings/etc. accounts as soon as possible ~
also handed them boxes of unused checks to be shredded by
them as well.
Thanks for taking the time and energy to read this "review"
these nitemare people will one day get what they deserve ~
I am sure of it. ps if i could have used a lower star than
one (1) I sincerely would have done so.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby INDIVIDUALIST, Aug. 23, 2010
Seeing the MANY other "poor" ratings of Chase I am no longer feeling alone in my miserable angry appraisal and
experience(s) with Chase (this name is apt; they should be
CHASED right out of the banking/finance business forever)
For seemingly few sad "reasons" 55,000.00 of credit lines
which had been established for many many years (back to
Wamu days and prior to that!) were PULLED OUT FROM UNDER
ME. Ah well, people say this is happening currently to
many many others for the same ??? reasons ??? A sign of
the economy more than anything else.
Hopefully, CHASE will be found liable/guilty of their EVIL
ACTIVITIES to those of us "POOR" and unbailable folks ! As
a spotless credit holder ~ I did/do not deserve the horrific treatment by CHASE and shall forever verbally and
every other way, advise others of CHASE EVILNESS.
While standing at the post office, in receipt of their famous FORM LETTER, with logo clearly at the top, TWO PEOPLE (ONE MAN/ONE WOMAN) SEPARATELY pointed to the logo
and said "THEY ARE EVIL, UNDERHANDED AND MEANT TO BE AVOIDED AT ALL COSTS" ~ THE NEXT PERSON SAID BASICALLY
THE SAME THING ~ ALL WHILE I WAS ON THE PHONE WITH ONE OF
THE CHASE REPS WHO WAS HACKING MY CREDIT LINE FROM 85,000. DOWN TO $30,000.00 !!!!! Quite amazing I thought !!!!!
I went directly to the closest CHASE branch and closed all
of my checking/savings/etc. accounts as soon as possible ~
also handed them boxes of unused checks to be shredded by
them as well.
Thanks for taking the time and energy to read this "review"
these nitemare people will one day get what they deserve ~
I am sure of it. ps if i could have used a lower star than
one (1) I sincerely would have done so.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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AVOID CHASE BANK AT ALL COSTS!!!
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by BEWARE CHASE BANK, Aug. 16, 2010
Chase Bank in Madison recently churned my 82 year old mother's IRA account which she was earning 4% into an annuity which earns 3%, has thousands of dollars in penalties for early withdrawal, and doesn't mature until she is 96!!! The Chase employee received a huge commission on the annuity sale!! When I went to the bank manager to complain, she said there was nothing she could do! How's that for great customer service!!!
I'm withdrawing all of my mother's accounts immediately, and the whole family will never bank with Chase again.
BEWARE BANKS THAT PREY ON THE ELDERLY - YOU HAVE BEEN WARNED
* this reviewer has be with this bank for >10 years
29 of 33 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BEWARE CHASE BANK, Aug. 16, 2010
Chase Bank in Madison recently churned my 82 year old mother's IRA account which she was earning 4% into an annuity which earns 3%, has thousands of dollars in penalties for early withdrawal, and doesn't mature until she is 96!!! The Chase employee received a huge commission on the annuity sale!! When I went to the bank manager to complain, she said there was nothing she could do! How's that for great customer service!!!
I'm withdrawing all of my mother's accounts immediately, and the whole family will never bank with Chase again.
BEWARE BANKS THAT PREY ON THE ELDERLY - YOU HAVE BEEN WARNED
* this reviewer has be with this bank for >10 years
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Mr. Won't-Bank-at-Chase-Anymore
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by Run From Chase, Aug. 12, 2010
Inept, uncaring. Stupid.
Now Chase has added an inactivity fee! So, if you have money in a Chase checking acct, even though the account pays NO interest, if there is no activity in that checking acct, they will charge you!
But worse than that, I had to become a conservator for a disabled relative. I went to the bank in person to present the court papers. Chase xeroxed that paperwork and 'allegedly' processed accordingly. However, when I try to deal with this person's credit cards, I still can't call on the phone without them telling me 'we can't talk to you as we have no record of you being conservator.' I have to go there in person. Isn't that sad?
Don't bank there. Avoid Chase like the plague.
Go for a credit union instead! They always will give you a much better deal.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
8 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Run From Chase, Aug. 12, 2010
Inept, uncaring. Stupid.
Now Chase has added an inactivity fee! So, if you have money in a Chase checking acct, even though the account pays NO interest, if there is no activity in that checking acct, they will charge you!
But worse than that, I had to become a conservator for a disabled relative. I went to the bank in person to present the court papers. Chase xeroxed that paperwork and 'allegedly' processed accordingly. However, when I try to deal with this person's credit cards, I still can't call on the phone without them telling me 'we can't talk to you as we have no record of you being conservator.' I have to go there in person. Isn't that sad?
Don't bank there. Avoid Chase like the plague.
Go for a credit union instead! They always will give you a much better deal.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
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Liars and Thieves
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by DomainDiva, Aug. 10, 2010
This review applies to the JPM on Glade Road in Colleyville Texas. Prior to departing on a 60 days overseaas trip I talked to the branch people in person making sure my husband could bring in transfer documents all filled ouot to put money into the personal account to pay the Chase mortgage. The people at the bank would not allow him to complete the transaction and my mortgage payment will not get paid for September 2010. I hate this bank and am moving my money to a Texas bank when I get back home.
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DomainDiva, Aug. 10, 2010
This review applies to the JPM on Glade Road in Colleyville Texas. Prior to departing on a 60 days overseaas trip I talked to the branch people in person making sure my husband could bring in transfer documents all filled ouot to put money into the personal account to pay the Chase mortgage. The people at the bank would not allow him to complete the transaction and my mortgage payment will not get paid for September 2010. I hate this bank and am moving my money to a Texas bank when I get back home.
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Wonderful Branch and Team
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by LovelyLes, Jul. 19, 2010
I have banked with WaMu now Chase for the past 6 years. I have found the staff to be knowledgeable, professional in demeanor and excellent in terms of customer service. The Branch Manager even assists clients with regular transactions if the staff is busy. Rather than having a dissatisfied customer this manager steps in to assist. I have come to know some of the staff by name and am pleased to say that eventhough I have moved to Nashville (where there is no Chase) I will always keep an account with the Midtown Branch of Chase. Keep up the good work.
Leslie Carroll
PO Box 330491
Nashville, TN 37203
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LovelyLes, Jul. 19, 2010
I have banked with WaMu now Chase for the past 6 years. I have found the staff to be knowledgeable, professional in demeanor and excellent in terms of customer service. The Branch Manager even assists clients with regular transactions if the staff is busy. Rather than having a dissatisfied customer this manager steps in to assist. I have come to know some of the staff by name and am pleased to say that eventhough I have moved to Nashville (where there is no Chase) I will always keep an account with the Midtown Branch of Chase. Keep up the good work.
Leslie Carroll
PO Box 330491
Nashville, TN 37203
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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My Signature Card Stolen! - Alert!
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by Irene, Jul. 19, 2010
I have always liked this bank on Main St. A short time ago, my original signature card, plus about five other customers signature card were found outside, across the street from the bank! The bank has been investigating this...and have never gotten back to me...it's been a month. These signature cards have all your personal information on it...driver's license number, birthdate, social security..everything!!! Still waiting for a response.
* this reviewer has be with this bank for 3 - 10 years
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Irene, Jul. 19, 2010
I have always liked this bank on Main St. A short time ago, my original signature card, plus about five other customers signature card were found outside, across the street from the bank! The bank has been investigating this...and have never gotten back to me...it's been a month. These signature cards have all your personal information on it...driver's license number, birthdate, social security..everything!!! Still waiting for a response.
* this reviewer has be with this bank for 3 - 10 years
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