JPMorgan Chase Bank, Review

Chase bank in Sterling Heights Michigan will give your money away, literally.
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by chitowntwin, Oct. 05, 2012

My wallet was stolen in Chicago (where I live) several months ago and although I cancelled all of my cards/accounts and had everything re-issued, my drivers license is still out there. Yesterday I was looking at my Chase checking online and noticed a $2,000 cash withdraw that I did not authorize. Long story short, the bank teller at the Chase bank in Sterling Heights, allowed someone using my drivers license to withdraw money from my checking account without my account number and/or debit card. They did not ask for a secondary form of ID which is standard in large amounts like this. There was no fraud alert even though I NEVER have taken money out in this large sum, I NEVER do business at the actual banks, AND I had charges (legitimate) on my chase debit card literally around the same time in Chicago! I cannot believe this would even happen give Chase's commitment to protecting their customers. As soon as this issue is cleared up and I get my money back (which I was told at minimum 3 business days), I'm closing all of my Chase accounts and taking them over to Bank of America where I already have a checking account and they are always on top of fraud issues. If you live in Sterling Heights, MI, I would urge you to never bank at this location - they might just give your money away next.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Sterling Heights Banking Center Bran at Sterling Heights, MI
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Customer Service at Chase is DEAD
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by STUFFITUNDERAMATTRES, Oct. 05, 2012

I've been with Chase since they swallowed WaMu, so I inherited them, would never have chosen to bank with Chase otherwise.  I have never experienced such a horrible level of customer service in a bank (actually I think anywhere) in my life then at this branch!  Went in to close my three accounts & to make a long story short, the girl assisting me counted all of the money back to me in one lump sum, no tape or total on paper to show me that the three separate accounts added up to what she just counted back to me...so I made what I thought was a reasonable request to please run a calculator tape for the total.  She was incredulous and said " do you think I'm cheating you?!" ..no, I stated, I would just like to see the 3 accounts added up on paper.  She angrily flipped her screen around and showed me the total on her computer calculator.  I said great, I would like to see it on paper please..at that point she stated I should apologize to her for thinking she was being dishonest.. and that I wasn't worth the conversation she was having with me!!!! GEEZE, really?  YEP, she really, really said that!  Just run the freakin tape, that's all I wanted!  The branch manager then came from around her desk, said to me she had heard nothing but bad things coming from me the whole time I was there(she had a customer at her desk most of this time..hmmmm) and grabbed the piece of paper from the girl helping me, stomped off behind the counter came back and slammed the calculator tape on the desk with the total.  I then asked the clerk to count the money again since I had the total in front of me. She said "Are you kidding me?"  Okay, so maybe to a lot of people a little over 2 grand isn't much money, but to me it is! No, I'm not kidding, please count it again.  The branch manager was waving her arms in the air (not making this up!) said "just do it to get rid of her, we don't want her as a customer" as loudly as she could while people were conducting bank business. Don't worry, honey, I will never purposely step foot in your branch or any Chase branch again! Chase does not want your business, they don't need it, they already took all of our money in the bailout!  Hence Customer Service at Chase is DEAD!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Yreka Branch at Yreka, CA
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myself
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by grannyto22, Oct. 04, 2012

6 months now with this HORRENDOUS bank!!I live on a limited income and my health is bad but I am forced to return to the bank again and again to get my measley social security...first it was that the credit card/debit card issued would not allow more than $200 withdrawal....guess who owns the credit card...CHASE!If you go into the bank they are rude and the lines are long while some are chitchatting behind the window NOT helping anyone and supervisors not assisting anyone...With COPD and being a heart patient its hard for me to park, go into bank to have to wait and wait and wait just to be greeted rudely etc,,,when the heat was over 100 degrees and gas at top dollar I still had to make numerous trips and I live almost 10 miles from the bank. You write and you get a canned letter REALLY! CHASE is NOT where you want to bank EVER!I feel I am being held hostage for the Money I worked for 50 years...I see they dont get much in reviews NOT SURPRISING

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Odessa Westside Branch at Odessa, TX
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Mr David Powell
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by DavidPowell, Sep. 28, 2012

I cannot understand why people have had problems at this branch. The staff are very friendly and helpful and have made our life here in Arizona easier.
I find the service to be excellent and wide ranging with a commitment to try to get you what you want.
A happy branch and the cookies are lovely!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Pinnacle Peak Branch at Scottsdale, AZ
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Insulting, inappropriate and plain bad customer service
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by madin93422, Sep. 28, 2012

This bank is AWFUL. They have harassed and embarrassed my minor child every time she has come in there to cash her work checks. Their behavior has been rude and unappropriate. I would never recommend this branch to anyone and all of my banking needs will be done somewhere else.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Atascadero Branch at Atascadero, CA
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My safe deposit box was robbed at this branch. BEWARE!
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by 7friends, Sep. 27, 2012

2 days ago I sat with a banker at Chase in Pleasant Valley to get some statement copies. He said "I see that you have closed your safe deposit box". I said that I had renewed for another year 1 month ago. He wasn't sure who had closed it and why. I went the next morning with my key and opened the box. When I took it out of the slot it felt empty. When I opened it it had been tossed and a large amount of money was GONE. I immediately talked to the woman that had let me into the box and she told me that it is impossible for anyone to get into the box. It takes the bankers key and my key to open it. I said "someone has been in my box". The branch manager repeated the same impossible scenerio. I know what I had in the box 100% positive. I keep it neat. It was a mess and partial contents was GONE.Since then I have read about 100s of people that have had their boxes robbed in banks...including Chase. One way is that when the banker turns your key to lock it,they do not turn it all the way so your side stays open and can be accessed at a later time with just the bank key. They said they would investigate. CHECK YOUR BOXES. THEY ARE NOT SAFE!.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Pleasant Valley Branch at Pleasant Valley, NY
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Branch Manager Steven Breeder
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by jamilajmilla1, Sep. 26, 2012

the branch manager on hammer lane was the nicest manager I've ever met. I've hit rockbottom nowadays and I had a fee I just couldnt afford , he over rode the transaction and gave me the money the bank took from me and told me as long as I focus and keep trying my dreams are
gonna be a reality.told me about his daughters sucess who shared the same interest as me. Almost shed a tear, thought about that all day bet he didnt know he made my day but he did God bless you steven !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, West Hammer Lane & Don Rd Raleys Ban at Stockton, CA
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Small Business Owner
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by Honestone, Sep. 21, 2012

Thank you Chase Bank staff!!! My 3 year old son and I went into this branch today and Gigy and everyone that helped us were amazing!! Not only was the experience in the lobby great but then when I discovered that my car battery was dead and was standing outside next to my vehicle waiting for a tow truck Gigy comes out with two other very handsome employees to jump start my car!!! I am a happy girl:) And that is customer service at it's finest...

* this review was made on JPMorgan Chase Bank, Stonegate Banking Center Branch at Parker, CO
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Worst Bank Ever!!!!!!
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by Osorules, Sep. 20, 2012

Jennifer (girl who answers the phone) is extremely rude and has no people skills what so ever. I asked to speak to the bank manager and since she knew I was going to complain about her she told me the manager wasn't in and refused to give me the manager's name. The only way to get through to the manager was to have a friend call for me. My mother has two accounts that she will be closing in the morning. Needless to say we will NEVER be banking with Chase ever again.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Redlands Branch at Redlands, CA
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Chase Bank, Apple Valley & Bear Valley Stater B at Apple Valley, CA.
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by 3Ophelia, Sep. 13, 2012

I used to bank with WAMU, and when Chase took over their accounts, I continued to bank there.  However, after removing most of my deposits with Chase I realized that I still had a few open savings accounts with them.  I went to my local branch which is located inside of Apple Valley Stater Brother’s store to close the remainder of my accounts.  I was helped by a very rude and almost hostile employee Ms. Pena.  When the accounts were closed and she handed me the money, one of the coins fell on the floor.  I asked her if she would retrieve it for me because it rolled under her desk.  She proceeded to pull the coin out by sliding her foot on it and left it on the floor for me to pick up.   I will never bank at Chase again.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, App;le Valley & Bear Valley Stater B at Apple Valley, CA
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Love this branch of Chase!
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by Mollieb, Sep. 07, 2012

Everytime I walk into this branch of Chase there is someone waiting to greet me and point me in the right direction.  Whether it be getting something notarized or getting into my safety deposit box, someone steps up to the plate. Sylvia is fabulous... makes a tough day looking at my finances not seem so bad!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Downers Grove Ogden Branch at Downers Grove, IL
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Depiro Appraisal Co., Inc file # 1683109394
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by moxie, Sep. 05, 2012

As the Real Estate Broker involved with the sale of the home appraised by the above, I wish to notify you of the incompetance of the appraiser. First, instead of going 6 months back, he went 3 months.Included in his appraisal and called in"superior condition" is an uninhabitable house. There are 8 rooms, not 6;the house does have central air,a newly renovatedfullbath,an updatedkitchen,refrigerator,disposal,washer/dryer and 4 bedrooms unlike 3 of his comps with 3 br. Had he gone back 6 months the appraisal would have come back much higher and may have reflected my client's home and more accurate value.  An agreed upon price by all partes had been $375K-now the buyer wants $326,000 because of this appraisal which was filled with error, omissions and laziness. Both parties are now at a standstill and Chase has done them a disservice. Can and will you help?(Please note: I am a Chase customer of many years but to submit this I had to "create an account"Thank you. My email is below & tel :201 945 4990

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Polaris Branch at Columbus, OH
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Chase 7th St & McDowell
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by msjanuary, Sep. 04, 2012

The branch manager Tim and the associates at this branch pay attention to detail and are extremely customer service oriented. Exactly why I left Wells Fargo and came to this branch. First rate all the way.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Mcdowell & 7th Street Banking Center at Phoenix, AZ
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My experience with Chase is amazing every time
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by david1968, Aug. 31, 2012

My experience with Chase has been amazing at the Northbrook, Houston, Tx. branch. I don't know the young ladies name yet, but I'd like her to know that I appreciate the way she takes care of me every time. I won't be able to get by there in a few days, but I thought I'd write this. If you know her please tell her I said she's great. She has brown hair passed her shoulders, slender build, wears glasses, she wears diamond studded earrings, she is hispanic, and she is always smiling. I hate to admit it, but visiting the bank brightens my day. I look forward to going to the bank, just because of the way she treats me. like I have all the money in the world in their bank. My name is David

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Northbrook at Houston, TX
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Mrs.
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by Sansu, Aug. 30, 2012

Very pleased with the service given at the JPMoran Chase bank Bellflower branch.  Specifically Mr. Sandeep Singh for the way he made us special.  We did not deposit much yet the way he served us made us feel like we were very important people.  How we wish bank officers and staff are like him.  
 

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 16804 Bellflower Boulevard Branch at Bellflower, CA
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poor service!!
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by easttx, Aug. 29, 2012

I spoke with a mrs spinelli who was extremely rude, she told me my daily deposits would no longer be accepted because we use a "night deposit" bag. I have been using these exact same bags for years with a half dozen locations in east texas on a daily basis. She would not answer any of my questions, and when i asked her for the branch managers business card, she was kind enough to give me a tellars card who is no longer employed by that branch. If this is how Chase treats a multinational multimillion dollar corporation, i would sure hate to see the sore toes of the everyday customer they step on ona daily basis.
Oh, i might add, the wait for terrible service wasnt bad. Though i wouldnt mind waiting a little longer if i were treated as a proper customer and not as burden.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Troup Hwy Branch at Tyler, TX
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Harassment of the elderly
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by chicago2, Aug. 27, 2012

My elderly Aunt and I have a joint account and everytime my Aunt comes inside the bank one of the employees wants her to do something new with her account. Either open a CD (really have an 80 year old open a CD, which by the way pay no interest to speak of) Or pull her money from all her other accounts and deposit it in Chase. The other accounts are set up for a reason!  If this doesn't stop I will see to it the account is closed as well as my own accounts!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Van Dyke-Twelve Mile Branch at Warren, MI
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happy with chase
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by pizza, Aug. 17, 2012

I have been very pleased with the way my business account is handled

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Garfield-19 Mile Branch at Clinton Township, MI
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Best Bank In My Entire Life
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by VegasCustomer, Aug. 16, 2012

Customer Service Is Excellent.  Always friendly, check it out for yourself.  The staff are so nice to you.  Clean, coffee available, drive up ATM and one inside the bank as well.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Silverado Ranch Branch at Las Vegas, NV
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F........d up drive up on Friday afternoon
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by sbradow, Aug. 10, 2012

Don't you think you need more than one very slow peron to work the drive up on a friday afternoon? You do not have enough locations in the springs as it is to have crappy service for your customers. Thinking it would be a good idea to bank elsewhere, where the have bodies able to function!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Uptown Branch at Colorado Springs, CO
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