JPMorgan Chase Bank, Review

MARY K. & COLLEGE PLACE CHASE BANK STAFF ARE FANTASTIC!
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by HawaiianOdysseus, May. 10, 2012

After over fifteen years of being a loyal Washington Mutual Savings Bank and, subsequently, Chase Bank customer, I was miffed when a Chase Bank computer arbitrarily caused a change in my banking status which then set into motion fees for what had long been grandfathered free service accounts. After calling the corporate office and personally visiting the Walla Walla Branch, I felt frustrated with the dawning realization that old school empathy and good neighbor customer service had succumbed to the new "corporatespeak." Vowing that I was going to either find someone who would truly listen and help me find a remedy to the problem...or leave Chase forever even if it meant finding an inferior bank with free checking...I tried one more strategy--going to the College Place branch.

Literally three seconds after entering the bank, Bank Manager, Mary K., welcomed me and asked how she might help. Rather than delegate another person to handle my concerns, she invited me into her office and invited me to air my problem, even when it meant having to listen to my rant about corporate structure.   

She was a great listener, very empathetic, and willing to go the extra mile. Assuring me that she would discuss my case with the district manager, Mary K. gave me 100% customer courtesy, great eye contact, and a sense of optimism that Chase truly hadn't forgotten about "the little guy."

Mary called me a few days later to give me the great news that she and her district manager had found a way to reinstate my former status. It meant a bit of corporate account juggling, but the important thing is that they made the earnest effort and had utilized a bit of creativity to remedy the situation.

When I consider how the College Place Branch Manager had helped me move from a position of truly wanting to terminate all of my accounts at Chase Bank to a position of extreme gratitude, I have no hesitation at all in giving this particular branch the highest ratings possible.

Thank you so very much, Mary K. You and your staff have renewed my confidence in Chase Bank. Your hometown friendliness and sincere concern for your customers are hallmark traditions that J. P. Morgan himself utilized in his business dealings. Certainly, you've made him proud today!   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, College Place Banking Center Branch at College Place, WA
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Great Customer Service at Chase Bank- Harahan
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by EWB79, May. 04, 2012

I opened an account with Chase in Harahan a few months ago. The staff are courteous, helpful, and (unlike other banks in the area) they come across as happy to be doing business with their customers. I have been working with Carlos at the Harahan branch, and he is absolutely fantastic- friendly, efficient, and excellent with follow-up. Keep up the good work!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Harahan Branch at New Orleans, LA
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belpre branch rocks great people
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by shawn45714, May. 02, 2012

this branch is full of people eager to help.ya and give you a friendly smile.cudos to them

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Belpre Branch at Belpre, OH
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More than just a bank!
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by JimHansen, Apr. 25, 2012

I was a bit hesitant to switch my business accounts over from Wells, but after the wonderful service I recieved I could not be happier! From the minute I entered the branch I felt like pure royalty. A well lit atmosphere with kind, outgoing people greated me as I walked through the doors. Immediately acknowledged with a smile, Amy Schumacher, invited me to her desk and was eager to answer my questions with a wealth of knowledge and a experience. She made me feel welcome and helped switch all my accounts, debit cards, and online bills over within the short time I was there. Shortly after opening the account I recieved a friendly phone call to make sure my new cards arrived and I was able to activate and use them without any problem. I appreciate the extra effort she put into every aspect of even my smallest of transactions and I would recommend this bank and Amy's service to anyone I can. You will not regret it!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Telegraph And 700 West Branch at Washington, UT
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This Branch Rocks!
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by papabear84, Apr. 25, 2012

Everyone at this branch is extremely friendly and helpful. There is always fresh coffee in the lobby as well as hot chocolate. I always greeted at the door and made to feel important. It makes me feel good to bank somewhere that they greet me by my first name. My banker Mark Roberts is extremely helpful and is always willing to help. His product knowledge is incredible and he always has new ideas on how to save me time. He remembers conversations that we talked about prior so I know that I'm not just another customer. He goes the extra mile to make me feel important and respected. I grew up in a small town so that kind of customer service is important to me. Thank you Chase Bank for putting a branch in Washington and for staffing it with such great people. I cant speak for every branch as I have read previous comments...I can only speak for the one I bank at and they are awesome.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Telegraph And 700 West Branch at Washington, UT
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Awesome
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by louis1, Apr. 17, 2012

There is a gentlemen by the name of Ben Broussard! He is most certaintly given the best customer service i have ever recieved at any bank! i would definetely recommend him to anyone as there personal banker! He has been a tremendous help to me and my financial affairs! Thank you Ben!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oil Center Branch at Lafayette, LA
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Accountant
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by ChaseCust, Apr. 11, 2012

I love this branch.  I was going to another branch in Scottsdale which was terrible.  Very snotty and unfriendly.  But just love they folks at this branch.  Can't say enough about how helpful and friendly they are.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Ahwatukee Branch at Phoenix, AZ
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Great banker
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by BayAreaBabe, Apr. 10, 2012

I love my banker Alfredo at the San Ramon branch on Doherty. He's always friendly and smiling. He is the only reason I stay with Chase. As a former WaMu customer I wasn't very happy with the changes but Alfredo made it worth staying.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Dougherty And Bollinger Branch at San Ramon, CA
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I love my bank!
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by LoyalCustomer, Mar. 29, 2012

Always friendly and smiling, also a plus starbucks is within so you have that "Good morning" aroma. The staff is knowledgable and sweet!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Beltway And Wallisville Branch at Houston, TX
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Chase
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by Ty2bryce, Mar. 22, 2012

Best customer service ever at the Wyoming Springs Branch.  The really care about customers.  When my Mom past away they sent a card that express their condolence.  Who else would do that!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Wyoming Springs & Rm 620 Banking Cen at Round Rock, TX
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Great Customer Service
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by VikoBul, Mar. 16, 2012

I was just at Chase to deposit all my tips for the past 3 months....it was lots and lots of 1 dollar bills and stuff. There was this girl Alicia I think that did the counting and everything, she was nice, and had a nice smile, super polite...She didn't make any faces when she saw the money, and made me feel good...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Vista/Melrose Branch at Vista, CA
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Great service from John N.
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by kapman1, Mar. 06, 2012

Chase rep, John N.is always willing to go the extra mile to take care of both of my Chase personal and business accounts. He is also very knowledgeable and friendly. Because of John, I now go to Meijer to bank even if I have nothing to purchase in the store. Thanks John!     

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Canton Meijer Banking Center Branch at Canton, MI
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MR. RICHARD FILBIN CUSTOMER
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by flickaflowers, Mar. 05, 2012

Mr. Jason miller and hidi.  D. Carter are excellent bank staff.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Park West Branch at San Diego, CA
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Excellent service - great staff!
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by DCconsumer, Feb. 12, 2012

I recently went to New York City for a long weekend.  I live in Washington DC, where there are no Chase branches.  I had a check drawn off Chase Bank given to me by one of my clients.  I went to a Chase branch at 601  8th Avenue.  I attempted to cash the check but learned that I needed 2 IDs and I only had 1.  I really needed the cash.  The teller must have felt sorry for me because she called over one of the service guys (Phillip Vargas) to see if he could help me.  He was really nice.  He called my client to verify that it was okay to cash.  While he was on the phone, the branch manager Brian Vagell came by - the teller must have told him what was going on.  He too was really nice.  After getting the okay from my client, the manager took my check and ID and did the transaction for me.  I didn't even have to get out of my chair to get back in line!  He came back with my cash and gave me his and the service reps business cards and said to see them if ever I needed assistance.  I have never received this level of service, not even from my own bank.  It's wonderful when people take the time to think outside of the box rather than be mindless robots.  I hope Chase makes it down to DC one day.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eighth Ave And 39th Branch at New York, NY
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Chase Bank - Austin, Texas
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by TheTravelingNanny, Jan. 23, 2012

When I moved to Austin, I had three checking accounts.  One was from my previous city, one from a bank that gave me a free merchant account for my small business and a local one to hold me over.  Then I walked into Chase and my life simplified with the help of Chris Johnston, my personal banker.  He showed me how they could give me the same deal with my merchant account, personal account, my chase credit cards--all of it appears on one online statement I can access anywhere.  I am a travel nanny so when I have questions, I need answers fast.  Chris is always there for a quick phone call and replies promptly to my emails.  Once I had a charge I thought totally unfair and he went and got it refunded.  Turns out I had misunderstood something but I liked the way Chase thinks--gives you the benefit of the doubt that "they" didn't make something clear.  In today's world where we are often just a number--Chase stands up to the test of customer service.  As I travel, I find myself in Chase banks all over the world and as of now, all of them have had excellent customer service, answering my questions, making feel I had a personal person in banking anywhere Chase does business.  I have high expectations when it comes to business and I am happy to say, Chase more than passes the mark of excellance.  Chris Johnston has made me a believer in Chase!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Melbourne Branch at Melbourne, FL
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Great service
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by BabsD, Jan. 13, 2012

We recently moved back to Jersey City, after 15 years away. We opened several accounts at the Christopher Columbus branch, and I have to say we were really pleased with the staff there (especially Rani). We have had personal calls, suggested ways in which we could save money (that did not involve any pressure or extra costs for services), and every time we have had a problem, the staff there has solved it pleasantly.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on JPMorgan Chase Bank, Christopher Columbus Branch at Jersey City, NJ
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Great service
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by BabsD, Jan. 13, 2012

We recently moved back to Jersey City, after 15 years away. We opened several accounts at the Christopher Columbus branch, and I have to say we were really pleased with the staff there (especially Rani). We have had personal calls, suggested ways in which we could save money (that did not involve any pressure or extra costs for services), and every time we have had a problem, the staff there has solved it pleasantly.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on JPMorgan Chase Bank, Christopher Columbus Branch at Jersey City, NJ
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Give the extra care in customer service
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by newman, Jan. 11, 2012

This branch has recently opened, and is closer to our home. My experience with them has been so rewarding. Recently, I had to get some cash, and it was a fair amount, due to presents for the grandchildren. I'm over 65yrs. old, and was alone. The first thing the teller who handled me did was advise me of a sweepstakes I could enter for free, which I appreciated, and the best thing that happened was because the banker who handled me, seemed to sense that having that much cash on my person might not be the safest way to travel. Mr. Kellogg asked what my plans were for the day, and when I said I was doing errands, he responded with, "I hope this one is your last one before going home". I said "No", and he didn't push, but his worried look gave me the cause to stop and reconsider my plans. I drove home and put the cash away before continuing my errands. The personnel in this branch have been consistently warm and welcoming, but the extra concern has prompted me to take the time to give them the praise they deserve.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Us 41 And Jacaranda Blvd Branch at Venice, FL
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Very Professional
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by Jpaulson, Dec. 22, 2011

Came in today to inquire about opening an account and possible moving over my 401k.  Great service as soon as I walked in the door.  Bankers were helpful and easy to talk to.  The financial advisor at the branch – Jeff Plyamm – actually listened to my needs and we had a nice conversation about the different options I have for my IRA.  You can tell this guy knows what he's talking about.  Never had this kind of service from any other bank – especially when it came to my retirement planning.   

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wilshire Center Branch at Los Angeles, CA
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Good Experience to date
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by Margo, Dec. 09, 2011

Although I have just joined Chase, I have probably utilized most of the services offered. I have yet to be treated badly. Everyone I have encountered has been both capable and courteous. I feel like I made a good choice when I switched to Chase.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 12320 Kingsride Branch at Houston, TX
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