JPMorgan Chase Bank, Review

Mr
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by RonS, Oct. 15, 2013

Becareful if you bank with JP Morgan Chase.  I personnaly have 2 postal boxes at different post office branches.  I never know where my account statements will end up as JP Morgan Chase picks and chooses where to send my accounts, with absolutely no request from me.  Talk about an invasion of privicy wow!  I personnaly after 30 years with this bank and closing all accounts.  

Where in the United States Constitution does it state that a person cannot have more than one post office box. Where does state that Chase has the right to change account address without notification from the account holder and then not have the respect to notify the account holder.

Good bye Chase  30 years customer loyality down the tube.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Richmond/Sage Branch at Houston, TX
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Horrible
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by hello123, Oct. 14, 2013

Probably the worst service ever. Constantly messing up my accounts. They can never get it right. Having to make trips to the bank constantly to fix a mistake they made is just annoying and inconvenient. Go to a different location if you can. You can tell they are very unprofessional and not trained properly.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, North Decatur Corners Branch at Decatur, GA
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A rude misbehaving man working at the outer
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by Katerina, Oct. 08, 2013

The black man working at the counter was rude misdemeaning and overall atrocious, refused to cash my Time warner cable check ( I have no idea why) probably he just wished so! It was his desire whether he wants it himself or not!!!
I feel like I was swimming in a pool of shit!!! Never go to this branch!!! They won't do their job anyway.
If i had time i would file a claim for this worker, because this kind of behavior is not allowable.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Marina Del Rey Branch at Marina Del Rey, CA
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Horrible Customer service
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by MKCH, Oct. 07, 2013

I went to the Bank to get my service on accounts. It is very poor service they offered me. I've asked them to close business account and they forgot and made a mistake on my account and wants me to hold responsible for it since their software does not allow them to fix it. The assistant manager says that he would fight with the customers legally. What a crappy service to threaten customer for their issues.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Middle Belt-Eleven Mile Road Branch at Farmington, MI
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bad customer service
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by veryiratecustomer32, Sep. 25, 2013

I have been dealing with one of your branches in california trying to get a loan. The person that contacted me didn't disclose any fees that I would have to pay until after the fact I paid all the fees and they said I would have the money in an hour western union. I went and tried to get the money but they had no records of this transaction. I called them back several times and no response left messages also. I got a hold of them on monday when they finally called me back they said there was an error in my wtc # for western union and we going to send it fedx and I would have to pay the fedx charges as well I told this person that I didn't have any more money but they didn't listen. I asked if they could take some of the money out of what I was getting and pay the fees but he said that they can't do that so I told him that I would call him back in like 20 minutes I got busy at work and didn't get a chance to call back. I tried an hour later and got a greeting message to leave my name and phone # and they would call me back as soon as possible never happened. I've tried several times today and yesterday and also monday but no responses back to my calls or messages. I would like the number to your corporate offices so I cal tell them about this also. I would like all of the money that I have lost in this whole deal credited back to me as soon as possible.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 82-462 Highway 111 Branch at Indio, CA
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Incompetent Mortgage Banker
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by shouldhaveusedothers, Sep. 25, 2013

Avoid using Suzanne Jacobus as your mortgage banker.  She is incompetent and unprofessional.  She seems does not care or unwilling to solve your issues.  Your need to follow ups with her all the time becasue she either forget documents you provided or gives you false/inaccurate information. You end up with wasting your application fees and get nowhere!!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Walnut Creek - Ygnacio Plaza Branch at Walnut Creek, CA
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Senior's not safe
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by ibjme, Sep. 16, 2013

Chase Bank Crystal Lake - My 75 yr old father in law made the tough choice (after 2 years) to change his banking over to Chase so that he could join "online banking" since his wife passed a few years ago and, due to his memory going, he didn't want any more utilites being turned off because he forgets to pay.
He lives in Lake In The Hills so that's the Chase he chose and after going there, almost daily, for several weeks and bringing in ALL of his financials, including his investments outside of Chase and properties he owns, the banker and VP who had been helping him, Danielle, suggested he meet her mom.  This alone made us very uncomfortable seeing that, first: How unethical to share that type of information? Second: He is an older man who is very lonely and very desperate to not be alone anymore (his own words) and has a substantial portfolio and to think she would share that information bothered us. He agreed to meet her mom and so Danielle had her mom call him and they went out.  He stopped coming around, which was weird but we didn't know what was happening. Three weeks later, he's engaged to be married and, in his own words, "she loves to shop!" (with huge smiles all over his face) He says she's the woman of the house now and wants to change things so she will be redecorating and asked we get any of our "crap" out right away. Furthermore, unbeknownest to us, a senior family friend who is very concerned made a call to the bank manager, Mark, and complained that Danielle would share a customer's personal information let alone, a senior citizen's. The manager sounded astonished and said he didn't know when his employees started playing the "dating game" and he would have to make some calls to find out how to proceed. However, apparently, after he questioned Danielle, he said that she denied it and the manager said it was now a "family conflict" and it was "out of Chase hands" and couldn't help. (How awful!) In the meantime, my husband and I starting receiving phone calls, several a day, from the banker from her personal phones.  She left some nasty messages, also via text and the calls have not stopped in over 2 weeks now.  The family friend who originally made the call to the bank manager Mark, he called today to say he's had 7 calls from her and her mom (my father-in-law's bride to be). The messages left on his phone are in regards to my father in law's personal files, how she was trying to find them but couldn't, then she found them and wanted to know how to get them to her daughter (Danielle who is the VP at Chase and the one who "set them up" and also which computer they should use...my father-in-law's or hers? and the last message was about her wedding dress she'd decided on...?   
We are at a complete loss and are taking this higher as we speak but I wrote this "comment" to warn anyone in the Illinois area about Chase bank's policies and how they are not regarding them or the law. Your personal and private information may be shared freely with anyone the banker or management for sure chooses and if you complain, they are allowed to harrass you at your home, work and cell.  From 6:47am to evening hours is free game all because this employee Danielle lied and then denied the allegations and the manager Mark labeled it a "family conflict"...even though most of us have never even met.
Protect yourself, your parents and/or grandparents!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lake In The Hills Banking Center Bra at Lake In The Hills, IL
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Zero confidentiality or common sense
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by Beaware, Sep. 09, 2013

I came to this branch to order the check and made them delivered to the branch. When I came to get my checks, my package was opened . I asked who opened my checks and I was told that the banker who put his name on the delivery package forgot the name of the customer the checks were delivered for. The banker did not know how to put the order into the system. If he did it right, then my name would appear on the package with att. to him. What level of professionalism and confidentiality I can think of in Chase if the bankers do not know how to order checks? Plus another banker was saying that he did a right think.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Third Avenue And 56th Street Branch at New York, NY
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waited 20 mins in line to see a teller
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by UNSERVED, Sep. 04, 2013

There were 2 tellers. I was the only one waiting in line. Each was assisting his or own her customer. The lady teller finished her customer. But then instead of calling me, she  went to the 2nd window to assist the other teller . (a guy).

There were no other employees to be seen and no one came to help me.  These tellers didn't seem to know what they were doing. I kept waiting for 20 mins and they were still not done assisting one customer. I was told that the lady teller is  a supervisor or something,  but she clearly didn't know how to manage things. She could have brought another agent  to help me . She knew i was waiting too long and  inpatient. I left the branch unserved  & unassisted.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Edgewater Broadway Branch at Chicago, IL
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Ewing Chase Bank - Rude and Annoying
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by TrentonNJ, Sep. 03, 2013

We have three accounts here.  My wife came in to the branch with a tee shirt with Stunt Double written over her breast.  He said three times about her "stunt doubles" and even asked if "her stunt doubles" could do some stunts for him.

Today, my accountant faxed a document to this branch and I went over to open up a new account and was berated by the woman manager, I was not allowed to do this even though, I called them and asked if I could.  

So,  I am opening up my new account at TD and then will be closing the other three and moving everything to TD.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ewing Branch at Trenton, NJ
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Karen Huntoon
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by ethanerickson, Aug. 30, 2013

i just received the rudest, most disrespectful treatment
from chase bank vice president karen huntoon
& "relationship banker" keith dron
at the morro bay branch of chase bank.
i have never been treated so unprofessionally in my life! well i have, but not from a bank.
this is a small, wonderful town, and we are better than this.
this is the third time in 3 years that i have been treated rudely at chase and the third time is a charm.
i closed my account and i now do business with community bank on morro bay blvd.
karen and keith need to learn to treat clients with respect.
i am so disappointed with them and with chase.
i know they know better.
every client should be treated the same,
with respect, kindness and a sincere desire to solve problems.
today chase bank let me down in a big way
and they do not deserve my business.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Morro Bay Branch at Morro Bay, CA
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Avery Ranch Chase
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by sam44, Aug. 30, 2013

The manager at this branch is so rude!! She talks down to you and is very unprofessional! I would advise anyone living in this area to use a different branch!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Avery Ranch & Parmer Ln Bnkg Ctr Brh at Austin, TX
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Horrible
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by Dandude16, Aug. 12, 2013

Wait line is forever. Staff obviously don't care.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Eastern Parkway Branch at Brooklyn, NY
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RUDE EMPLOYEE
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by Ed44, Jul. 26, 2013

Stephen WITT, ONE RUDE EMPLOYEE.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Castro Valley Branch at Castro Valley, CA
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Rude and very very poor customer service!!
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by Nothappycustomer, Jul. 24, 2013

I came in to get a temporary ATM card because my debt card was stolen the night before. I walked into the bank a little after 9am, saw no employees or rather no employees came to greet me. I walked to middle of the bank&look at the drive-thru window. I saw a male&a female talking& the female employee looked at me&didn't even bother to greet me.She kept on talking with the other male employee as if I didn't exist. She waited until she she was done with her conversation before she greeted me& at that time I was only customer in the bank. She told me to wait a few minutes before the male employee name Josh can help so I sat down&waited. While I was waiting I noticed another male employee in the back corner sitting at his desk and another male employee walked out from the back room to look outside &when he turned to walk back into the back room he looked right at me but yet didn't bother to greet me &asked if I needed help. He just went to the back room.By this time my blood is boiling because I am running late to work & I was the only customer in the bank &so called "josh" have not came to help me. Instead he took another customer first. And three more customer walked in the female employee took those three before me.So by that time I'm more agitated because I've been sitting there for 15 mins already and supposingly waiting for this "Josh" employee to help me.So I got up&asked the female employee what's taking so long&then again she said it'll be a few minutes when in fact I was the person who came into the bank before the other four customers!! Finally this "Josh" employee took me &by that time I was beyond furious!! I had asked him why did he take those 4 customers before me&he gave excuses saying the first guy had an appointment &the other employees were off &on vacation.Sorry but what does that have to do with me &poor customer services. He also had the nerve to ask me why did I put my phone down so hard? How I treat my phone is non of his business but his business is keeping his customers happy &satisfy!! I then asked for the branch manager and at that time I was aware that the female employee from earlier was the branch manager&she didn't even apologize or even came out to talk to me. These are the reasons why I have never liked this location. I have nothing against Chase as a corporation but I do have problems with the employees at this location because they are rude&have no ethics to treating customers&having very very poor customer service so I don't highly recommend  this location at all!! How the manager acts is reflected in their fellow employees. ****"Josh" also told me that the manager can not help customers but while I was waiting she did three transaction before I was helped. So what's the point of having or being a manager if you can not tend to customers.. I've never heard in my whole entire life that managers can not tend to customers!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Frankford Crossing Branch at Dallas, TX
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Rude and unhelpful customer service
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by Katiepeter, Jul. 19, 2013

I went to this location for the first time to cash my paycheck. The staff member took my license which is usually all they ask for but then continued to make me go to my car to get two additional copies before refusing to cash my check for no understandable reason. Will never give my business here again.

* this review was made on JPMorgan Chase Bank, Gunbarrel Branch at Boulder, CO
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Chase Stole $575.00 usd and cooperated with Fraud
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by Antonio, Jul. 18, 2013

We deposited a foreign check on our Chase Bank Account and asked the bank when we would know that the funds would be available. They told us that as soon at it appeared as collected in our online banking. 2 weeks later finally the checked appeared as cleared... two days later Chase took the check amount out of our account with an extra $576.00 usd yes, $576.00 usd claiming that it was exchange rate fees.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hwy 183 And Lake Creek Branch at Austin, TX
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BAD BANK
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by ChaseSucks, Jul. 15, 2013

ATM NEVER WORKS! Employees are VERY FAKE and RUDE!!
They STEAL money!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Shelbyville Main Branch at Shelbyville, IN
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Unauthorized Hidden Business Banking Fees
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by RicardoShaffer, Jul. 14, 2013

Terrible Service for Business Banking. Chase bank has been auto-debiting $9.95/month since January of 2010 in addition to their $12.00/month 'Service Fee'.  I have requested to seize their auto-debit , however, years later the fees continued on my Business Account.  I visited this branch to make them aware of their fees.  They were unable to help, so I requested to close my account.  The representative got defensive and said I would have to come in another day as I had a pending transaction crediting my bank.  He refused to make an exception as what I deposited was cash;not checks and my account would reflect a higher balance immediately.  
RUN FROM THIS BANK> TERRIBLE SERVICE & HIDDEN FEES.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lindon Branch at Lindon, UT
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lost my money over a 1500 check
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by slawler, Jul. 04, 2013

I went through the drive thru teller on july 2,2013 and deposited over 1600 check. i cashed a hundred out and was putting the rest into my account. the teller tells me that the funds will be available on the 3rd. so today i go into my acccount and not a trace of money is there. i call the 800 number and the lady tells me there is nothing she can do because they will need to investigate and find out where the money is. so i asked to speak to her manager and this woman that gets on the phone keeps apologizing again telling me she can not help me and tomorrow is the holiday so i have to wait and call back on friday in which they can then research the check and where it went. ????? really are they kidding me. no freakin way was that going to happen. hello i mean we are not talking ten dollars missing. i have bills due including my house pymt and they are like oh well. i tell them it is unacceptable and will call channel 3 az news if i have to the cops whatever i need to do because the ass they hired misplaced or decided to keep my money idk but this is not my fault nor my families so why do we have to suffer?? why is it ok that the kid who deposited my funds who doesnt no his ass from a hole in the ground gets to go to work and potentially screw someone elses money up and if he is dishonest get to keep a job and do it again to someone. oh and get to enjoy his holiday?? and nothing else matter but the fact that they needed to fix what happened. i just wonder how they would feel if this was happening to them and their money was missing. so i got another manager who did go ahead and deposit 1500 even into my account which is still not all due to me but better then nothing and i can pay my bills and bring my kids to see the fireworks tomorrow without the anxiety as high. but until this is 100percent resolved i am not going to feel right. and i am now really thinking of bringing our buisness elsewhere. i havent had a good week with chase. the guy who is the manager on the signal butte baseling branch thinks his shit doesnt stink and made some really rude comments to me while i was opening my account. i should of know and told him he can keep his checking account along with his jerky attitude.  very unhappy overall and i am going to be looking for another bank to bank with. i prob will be going back to bank of america. they were always good to my husband and i and always always resolved issues that ever arised.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Mesa - Ellsworth & Baseline Branch at Mesa, AZ
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