JPMorgan Chase Bank, Review

Misleading
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by mom22, Jun. 28, 2012

I was called by a loan officer to refinance my house, I did not seek this out. She said it would be no cost except the fee for the appraiser. After I filled out the paperwork rates dropped again. I looked around and was able to find the same loan at 3% instead of 3.5%. She said brokers aren't trustworthy we at the bank are here to help you, the bank needs to make money too, so she couldn't match the loan. I pulled the loan application. She did not respond to my email about canceling the loan. Come to find out they charged my credit card. I called and she said bank policy we can't refund. I did not have the appraisal. I emailed her manager about this and how she was not clear about the cost. He said sorry you didn't like our rates you won't be getting the money back. Now I know why for years everyone has said Chase is horrible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Almaden Expressway Branch at San Jose, CA
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Very poor service
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by nutmegmamma, Jun. 26, 2012

I will no longer use this branch. While the front line tellers have always been pleasant (though the drive-thru is painfully slow) - they have no authority to make corrections to erroneous account charges.

The 'management' are not professional. They  do not return phone calls, do not answer emails, do not follow through, and repeatedly provided assurances that a problem had been corrected -- only for me to find that was not the case. Very frustrating.

I've taken my business to the Ridgefield branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Wilton Center Branch at Wilton, CT
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Worst Customer Service
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by AndrewG, Jun. 21, 2012

I have had bad customer service and horrible customer service and while it is never fun to deal with I’m usually glad that I can choose not to go there anymore. But now I have to change all my banking around because Chase chooses to treat their customers like their suffering from a mental disorder.
I called the Totem Lake location and was greeted by James I think it was (honestly doesn’t matter because in the end he represents the company).
 I had transferred money into my savings from checking and it turned out that I had attempted to transfer more than I had. Simple mistake, which might lead one to think that the system would simply say unable to complete transfer due to insignificant funds.
Instead the system allows the transfer and hits me with an insufficient funds fee of 34.00, and does not complete the transfer.   
So I call and James picks up the phone and I state that I need to speak to a banker. What follows is about ten to twenty seconds of dead silence and then “well that would be me” in a less than friendly tone. Not “how can I help” or “what can I do for you”. So he proceeds to ask me for my debit card information to bring up my account information. I tell him I have it and then silence for another twenty seconds proceed.     
The banker was rude and condescending during the entire conversation, bringing up my past banking history as if it’s any of his business and the fact it has nothing to do with my phone call. He starts to lecture me on my past banking history and states I had several insufficient funds in the last three years.
Then he lectures me on how the broken Chase process works and that if I had only transferred enough to go only -4.90 then I would not have received the fee. But he can for this one time only refund me back 20 of the 34.00 I was charged.
I called the 800 customer service line for chase and was treated much better and was refunded the full amount.
As for banking with Chase me and my family are leaving, I may not have millions of dollars but I sure just as anyone else deserve to be treated like a human being with dignity and respect.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Totem Lake Branch at Kirkland, WA
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chargeing me 34 dollars 3 times
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by kbrook66, Jun. 21, 2012

Yes the branch manager wasn't nice and didn't care about refunding my 34.00 they only gave me one but when i call customer service on line i had no trouble and they refunded me the other 2 on line so screw the bank manager shes and doesn't care for people who r trying to live on one paycheck a month from my ssdi she's rood any way chase is  a good bank, but not the one thats running it like the branch manager never again i will go talk to them inside my advice to people is just call customer service and there more friendly er and will give u back ur overdraft chargeing fees.  I think this manager should be fired my point of view

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Temecula Branch at Temecula, CA
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just awful
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by HatesChase4ever, Jun. 19, 2012

I went to the White Lake Michigan Chase branch to cash a Chase check written to me.  At my bank, 5/3, and also my corporations bank, Comerica,  this takes 5 minutes......tops.  Took almost a half hour at Chase.  I asked for my drivers license and check to be returned to me so that I could leave, the teller kept replying "one minute sir".  Even after I threatened to call the police "just another minute sir".  Maybe the employees are stupid?  Do they not comprehend the English language?  Or are they just slow and rude?  YOU BE THE JUDGE!  No, don't do that.  Go anywhere except Chase!  A party store....Walmart....ANYWHERE except Chase bank.

* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, White Lake Meijer Branch at White Lake, MI
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Teller forgot to give change back
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by DoWhatsRight, Jun. 15, 2012

Teller forgot to give change back.

I bought a gift card at this Chase location (3080 old Alabama Rd, Johns Creek, GA). The total transaction was $85. I handed $90 to the teller. She did not give me change.  

I was the only customer at the bank at that time so it is not like she was busy with a long line of customers.

I took a couple of minutes to write the gift card at another desk at the bank. When I wrote the amount the gift card was for on the greeting card, I realized she forgot to give me my change.

I went back and she handed me the change, which was sitting on top of her desk all this time. I wonder why she did not call me over to hand me the money before I asked for it?  

I should have counted the money when I left the teller window. But it is in a teller's  job description to process transactions correctly. She should have given my change without me having to ask for it.


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Haynes Bridge And Old Alabama at Alpharetta, GA
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This Bank Protects Fraudulent Check Writers!!!!
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by Boatshop, Jun. 14, 2012

When a bank returns checks without stamping the reason on it, there is no recourse to collect. The DA will not prosecute!! Do not accept checks drawn on Chase bank!!

* this reviewer has be with this bank for <6 months
* this review was made on JPMorgan Chase Bank, Point Loma Branch at San Diego, CA
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Chase is the worst bank ever
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by ChasebankScam, May. 18, 2012

Declined a perfectly good check. Had to go back and redeposit after it was sent back to my house. it made my account negative till I could get the check to redeposit.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Denison Branch at Denison, TX
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CurrentCustomer
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by customerfocused, May. 16, 2012

I am a current Chase customer and have stopped in to this location twice to take care of a need on my account.  I have several accounts with them for my personal account and business.  After waiting for over 40 minutes the first time for a personal banker, I left because I had another appointment.  This time I stopped in again 3 weeks later and a couple already waiting.  How are you a full service bank, when you don't have the people to provide service?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Crown Point Branch at Crown Point, IN
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CurrentCustomer
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by customerfocused, May. 16, 2012

I am a current Chase customer and have stopped in to this location twice to take care of a need on my account.  I have several accounts with them for my personal account and business.  After waiting for over 40 minutes the first time for a personal banker, I left because I had another appointment.  This time I stopped in again 3 weeks later and a couple already waiting.  How are you a full service bank, when you don't have the people to provide service?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Crown Point Branch at Crown Point, IN
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Personal unfo eisxlosed
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by Chaselosers, May. 06, 2012

Do not go to this branch. Someone there, i believe, told a nutual friend about a dheck i deposited there. This teller told some people I knew and pretty much a whole bunch of people now know about it.  I closed my account of over 10 years immediately. DO NOT USE THIS BRANCH.  And if you have any issues, talk to their corp offices directly. Dont bother with these jokers. Unprof. The teller who disclosed personal info dep my check. She was also rude and nasty.  Go to TD bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Livingston Banking Center at Livingston, NJ
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Chase in Los Banos SUCKS!
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by shuling, Apr. 27, 2012

I went into my local Chase bank (Los Banos, Ca) with a card I received in the mail for $100 if you set up automatic deposit.  I intended on using it....trying the bank out for a while.  When the manager came over she essentially tried talking me out of using the coupon.  She asked if I intended on staying with the bank for a long period of time, and I responded "I don't know yet, I thought I would try you guys out".  She proceeded to tell me that I was not the kind of customer they were looking for.  I was shocked!! I had never been so insulted!  Needless to say, I did not set up auto deposit. If it weren't for my positive experiences at every other Chase location I would have closed my account all together.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Los Banos Branch at Los Banos, CA
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Unbelievably poor service
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by Cubkmac, Apr. 26, 2012

Wow, we have had nothing but bad service from this branch.  It starts with being promised money put into a savings account if you deposit $10,000.00 into an account and having to fight several months to get what was promised.  Second was a mortgage that we literally had to speak with the vice president of the entire Chase Bank nationally to get the loan closed and getting many promises from the local banker which were poorly acted upon by our local loan officer.  Thankfully it did get closed but late through no fault of our own.  And today was strike three when we were getting charged service fees on an account where it was not explained about a minimum balance.  To which an arrogant branch manager said he was not willing to fix.  I am amazed that one person would risk his integrity and reputation with other clients over $10.00!!!  I am making sure to spread the word about this branch and it's terrible service.  Would not recommend them to anyone.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Rancho Mirage Branch at Rancho Mirage, CA
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Fraud
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by desappointed, Apr. 25, 2012

My unemployment checks are deposited to Chase Bank In Prescott Valley, I always go to their ATM to take out my money and deposit it into Arizona Credit Union.  This time I asked for the balance ---- put in full amount to take out and it declined me, the lady behind me was also declined.  I went inside to be told again that they don't have anything to do with that card I need to call DES, it will take 10 days to get my money, I had to go back to my bank and take out a loan for a bill that was due,Donna Laxson Branch Manager at Arizona went beyond the call of duty in helping me to pay my bill, she suggested I go back to Chase and ask them if they could get my money any sooner, the manager at Chase couldn't be rudder, He told me he had nothing to do with that card and a couple of times asked me if I expected him to just hand me my money, again I asked him if you could speed up the time because of my hardship with car insurance due, He was extremely rude.  I have earned every penny I collect.  I have been paying into the system since I was 12years old.I am now 58 years old.So no I don't expect anyone to give me anything.  Also when I went back to Chase there still was not a sign that the ATM was out of order, I told a guy that also had a DES card not to use that ATM.  This is a very poor town and a lot of people are unemployed.  I imagine if enough people loose their money to that ATM it could add up to quit a bit.  And not being able to get it back for 10 days means more interest for the bank.  Do not use Chase especially if you collect unemployment.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Prescott Valley Branch at Prescott Valley, AZ
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SeniorsBeware
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by SENIORSBEWARE, Apr. 25, 2012

This Branch is the worst informational bank when it comes to working with Seniors and their money! The managers smile and are nice but beware of the BIG BONUS they will be making on your money. Find a specialist in this arena. Banks I found out are good for maybe a savings or checking account and that's it! Make sure that you get MANY other OUTSIDE opinions before it is to late, as I learned personally myself. These BIG BANKS are just another reason to use a Credit Union and to seek people who know what they are doing with your money, especially in the Fixed Annuity strategies. There are better company's out there who have been around for way longer and know way more then they do when it comes to investing your retirement!'

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Cherry Hill Merriman Branch at Westland, MI
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retirement services
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by piece, Apr. 25, 2012

The retirement services  at JP Morgan are the worst. They have incompetent people working there. They give you instruction what kind of paper work they need for power of attorney and when you give them the paper work they tell you that it is incorrect and that you need to do it over again with different wording. I am going over with this third time already.  Also their policies change from one day to the next. If I was a client that had millions they would even take the power of attorney from me even if it was written on toilet paper. That is what I thing about this bank it is piece of sh..

* this reviewer has be with this bank for <6 months
* this review was made on JPMorgan Chase Bank, The Forum Retirement Center Branch at Columbus, OH
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Park Mall Chase Bank
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by HateChase, Apr. 05, 2012

The Branch Manager has no people skills and only cares about her bonus. I am closing all my accounts with Chase period over her!! Take your money and move it to a Credit Union. If she is a representative of the culture of Chase Bank and gives me the final reason why the big banks should never had received bailout money.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Pinellas Park - Park Mall at Pinellas Park, FL
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Chase Bank Strongsville, OH
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by FrustratedAgain, Apr. 02, 2012

I applied for a 30 year fixed rate mortgage at the Strongsville, OH branch office. This was some 40 days prior to the scheduled closing of my purchase contract. I outlined my financial situation (50% down, credit score over 730 and 100% of the purchase price in my IRA) After a number of bank snafus, my mortgage was still not approved 3 days prior to the closing.  The lastest communication from Chase was that my mortgage application was approved but there were still 35 "Conditions to be Satisfied for Closing". Needless to say, I had to ditch the Chase mortgage. I saved the deal by withdrawing the mortgage amount from my IRA and made the closing. Cost me $395 and a bunch of time and effort for nothing.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Strongsville Branch at Strongsville, OH
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Mortage inquiry
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by Carolyn, Mar. 26, 2012

I have been banking with you since take over of Washington Mutual. I went to your office in Bradenton, FL on Feb. 14th and spoke to Donna about a fixed rate for 7 yrs. on my equity loan with you. She said she would get back to me, it is now the 26th and I still have not heard from her.  Is this anyway to run a bank?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bradenton - West Cortez at Bradenton, FL
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WORST BANK!!!
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by jtjlacy, Mar. 22, 2012

Watch your charges with this bank i have lost almost $500 dollars in fales charges and not one person in anybank brank can exsplain it to me when money gose missing and is un-accounted for.
I HATE CHASE BANK!!!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Edmond West Branch at Edmond, OK
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