JPMorgan Chase Bank, Review

JPMorgan Chase Bank, Review

Average rating stars based on 510 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
171
4 star:
27
3 star:
14
2 star:
26
1 star:
272

A total of 171 Reviews with 5 Star

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new to the area(wheeling, wv)
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by BigDiesel, May. 22, 2014

I travel a lot and have been doing my banking in several different states for years. Some banks are good, but this Bank is awesome! The tellers were really friendly and helpful, and there is a banker their that smiles and talks with me every time I come in. I had a question about traveling overseas and she went above and beyond to make sure I would be ready to leave. She even asked how my trip was when I got back. You can not ask for a kinder branch. thank you Sandy and Mary Ann!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Easton Employee Center Banking Cente at Columbus, OH
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Kim Hagstrom
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Slapshot, Apr. 30, 2014

The Windsor branch of Chase takes me back to my Montana roots... Friendliest staff anyone could ask for! They go above and beyond - and I've seen it first hand. I want to say thank you for the best customer service always. My son just got his very first bank account and there was NO question where he was going :)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Windsor Branch at Windsor, CO
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review for an employee at this branch
 5star Overall Rating
by always, Apr. 02, 2014

I love chase bank completely, especially this branch! There is an employee at this branch that stands out particulary. I think her name is Diane Grammar. No matter if she is working the drive up window or at a station, she is there to help you, no matter what you need. She is so helpful and always, always has a beautiful smile on her face. No matter my mood concerning financial concerns, she is there to help me work through it. She is definately a great employee and a true assest to her chase branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Glenmary Banking Center Branch at Louisville, KY
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Zionsville branch is excellent
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by retirees, Mar. 24, 2014

The staff at the Zionsville, Indiana branch has been so helpful in the past several years.  Even when I closed an account, they were willing to help me and took care of business for my deceased mother.  My mother was 86yrs old and banked with what has become "Chase" all of her adult life.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Zionsville Branch at Zionsville, IN
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Customer service
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Shammy, Mar. 10, 2014

I was in this bank last week with a problem I encountered while traveling.  I was helped by a young man who showed excellent customer service skills.  This bank helped me out and made my trip enjoyable.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 4470 Northlake Boulevard Branch at Palm Beach Gardens, FL
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Helpful and concerned
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Cash1234, Feb. 21, 2014

So helpful and friendly! I had some questions and concerns about my account and Brian was able to get everything taken care of! Thank you so much!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Financial Center Branch at Boise, ID
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Awsome
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by lovewcj, Feb. 02, 2014

Best people i ever met. Love how they are their with a smile on their face and quick to assist u very friendly. If I'm not approved for something is because of me not them .good job i will stay with this bank


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Bristol Branch at Bristol, WI
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by k1234 2014-02-10 14:02:41
If you've had them less than 6 months, just give it time...
Good customer service
 5star Overall Rating
by James007, Jan. 24, 2014

I went the lake hiawatha bank to nortorize document.
A lady banker named Melanie was really helpful and service was prompt . I really appreciated  her work. I would promote or raise her if I was vp.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Lake Hiawatha Branch at Lake Hiawatha, NJ
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by robbob 2014-02-04 22:38:10
Thieves and crooks.
Close your account at Chase.
Open one at a credit union.
stop feeding the monster.
Excellent service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by dallasperson, Dec. 26, 2013

I have been a customer of this branch for over 12 years.  The employees have always been courteous and helpful, and the bank is a full service provider for all of my banking needs. I will obviously continue with them.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, Preston Royal Branch at Dallas, TX
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Excellent service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by dallasperson, Dec. 26, 2013

I have been a customer of this branch for over 12 years.  The employees have always been courteous and helpful, and the bank is a full service provider for all of my banking needs. I will obviously continue with them.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, Preston Royal Branch at Dallas, TX
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Sergio F Chacon Hoffmann, corporate client
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Sergio, Dec. 19, 2013

I have dealt with the Century City branch for a number of years, and have to express my appreciation for the excellent assistance I have always received from each of the staff and officers.  The clientele at Century City is a very demanding and often rude clientele, but this Branch goes out of its way to be of assistance and accommodate unreasonable requests.  I take my hat off to all these individuals.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Century City Branch at Los Angeles, CA
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by Dmorgan1949 2013-12-20 16:43:41
Sorry, but I do not believe the previous "client".  It was posted right after a really nasty post, a little hard to believe JP Morgan Chase would rate anything over a 2.  I finally refinanced my home after getting totally screwed
When I refinanced during the chase mortgage heyday.  They raised my finance interest 1.5%  because I wanted to change the Due Date., bringing it up to 9.5%.  My husband was always fighting with the drive through because he wanted to "deposit" checks in my account. No money back.  They just did not want to do their jobs.  They are in big trouble for their illegal practices.  No customer service and they are hiring high school grads giving them greeter jobs!   Please!  I am leaving.
very good recomend talk to geff or henrrique
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by gabecapis, Dec. 04, 2013

exelent, great comunication and they were highly competent and very trough, they have a interest in helping clients, as long as the service stays this way, this will be my bank


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Spring Creek And Hwy 75 Branch at Plano, TX
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JPMorgan Chase Bank
 5star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by Tincanrattler, Nov. 06, 2013

The service received at this branch has been excellent, efficient and with very little waiting time.  We have used JP Morgan Chase Bank since they purchased Bank One and have enjoyed excellent service from each branch we have entered.  We live close to this particular one at 99th Ave and Beardsley Road, so that is our home bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Beardsley & 99th Ave Bnkg Ctr Branch at Peoria, AZ
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Pamela Smith is "A Diamond in The Rough"
 5star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JimM5114, Oct. 09, 2013

Pamela Smith is "A Diamond in The Rough"

Every one knows that banks all want to maximize their profits. Yes they are a sea of sharks surviving off the lazy, distracted and uninformed.  

Ms. Smith is the Vice President and Branch Manager of the Chase Bank on Hwy 6 North at 529. She is a fair and awesome manager and a good banker to boot. My experience with her was an inspiration. She makes the most of her employees by treating them nice and showing respect.

We could all learn a lesson from this humble, insightful and soulful Lady!

You can really trust this bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hwy 6 And West Branch at Houston, TX
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Excellent Service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Aall, Sep. 29, 2013

I have been dealing with this branch for several years and all I can say is that every person I have dealt with has been very professional and courteous. They all seem well trained and knowledgeable and are allways eager to help. Specially Amy and Cici.

Keep up the good work!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Nw Military And 1604 Branch at San Antonio, TX
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Claudia Davis
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Cloud9, Sep. 16, 2013

I have only dealt with customer service on the phone or in person, I was all ways helped immediately. The staff greeted me with a smile, they where knowledgable  and efficient, every need or issue was taken care of. They listened well, did not rush me and did not waste my time either. I'm happy and am sorry for the people that weren't happy. Sometimes it depend on your attitude how you get treated.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rainbow At Alta Branch at Las Vegas, NV
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Crestwood KY Chase customer
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DWHSr, Aug. 26, 2013

Longtime customer with this bank, including three refinancings, each time lowering rates. Friendly and helpful staff and OUTSTANDING loan officer.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Crestwood Station Branch at Crestwood, KY
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Genuine, amazing service!
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by ao62112, Aug. 23, 2013

I go to this bank often. Every time I go there, everyone is smiling and eager to help even if I feel like I have a dumb question. They really make you feel like you are not just a customer but part of their Chase family! Emily Popchock was especially helpful! She is such a sweet woman with some great advice!! She recently helped me set up a savings account and explained everything for me clearly! She is just one of the reasons why Chase bank on 16 and John R is the best!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Big Beaver And John R Bkg. Ctr. Bran at Troy, MI
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Cheapo returns
 5star Overall Rating
 1star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by LivingInLA, Aug. 16, 2013

This bank consistently low balls depositors.  .01 interest on savings of $10,000 is NOTHING. Although their customer service is excellent, branches have a wonderful atmosphere, little to no waiting time, especially in Los Angeles, JP Chase really, really fails to deliver in interest payments on our money.  We have CD's and Money Market accounts at Ally, Sallie Mae, and even our Credit Union.  These consistently beat JP Chase.  Just 1 nsf fee will wipe out a year's worth of "earned interest".

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wilshire And Vermont Branch at Los Angeles, CA
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My faith in humanity restored
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by klgreenway, Jul. 31, 2013

I was laid off recently and was in the Buckhead area for an interview. I understood that I would need to pay for parking, but when I got there I noticed a sign stating they only take cash or check. I had no cash on me and only $14 in my account, so I couldn't withdraw any cash from an ATM. My only option was to walk a mile in the rain to the nearest Chase branch. I get there and am greeted by 2 ladies. One of the ladies can see that I am soaked and a little distressed so I tell her about my predicament. She then offers to get me some band-aids for my heels as they were cut up on the walk. The guy behind the counter assisted with my withdraw and then offered to get me an umbrella for my walk back. I was blown away by their kindness.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on JPMorgan Chase Bank, Atlanta - Buckhead Branch at Atlanta, GA
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