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JPMorgan Chase Bank, Exxon Building Branch
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503 client reviews
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| Name: | JPMorgan Chase Bank |
| Concentration: | International Specialization |
| Established: | 1824-01-01 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Jpmorgan Chase&Co |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4879, view all, view on map |
| Website: | www.jpmorganchase.com |
| Total Assets: | $3,306,982,000,000 |
| Total Deposits: | $2,549,631,000,000 |
| Total Equity Capital: | $302,848,000,000 |
| Total Domestic Office Deposits: | $2,152,876,000,000 |
| Net Income: | $38,055,000,000 |
| Quarterly Net Income: | $8,223,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
503 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.
Horrible service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SMDZ, Mar. 16, 2022
The ATM NEVER works when I need quick cash. I specifically go there to avoid service charges. A month ago it would not disburse cash so had to use another bank. Chase was rude both the 800# and the branch when I tried to have the fees refunded to my account. They would not refund, they were rude and they never returned my call as promised. Last night the ATM keyboard did not work so again could not get my money. Simply horrible. It’s 2022 and I should be able to get my money when I need.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Chester And East Main Street Branch at Chester, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SMDZ, Mar. 16, 2022
The ATM NEVER works when I need quick cash. I specifically go there to avoid service charges. A month ago it would not disburse cash so had to use another bank. Chase was rude both the 800# and the branch when I tried to have the fees refunded to my account. They would not refund, they were rude and they never returned my call as promised. Last night the ATM keyboard did not work so again could not get my money. Simply horrible. It’s 2022 and I should be able to get my money when I need.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Chester And East Main Street Branch at Chester, NJ
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Bad customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jayswal, Sep. 01, 2021
"I work in a 7-11 at 813 Broadway. I have been coming here for past 2 years to deposit money. When I came today to deposit money, I asked one of the staff about how much quarter I can exchange and she replied $50 worth of quarters. I was like ok. Then another lady came in an interrupted me in the middle an was angry for no reason. She started throwing tantrum and discussion for whatever reason. The customer service here is very bad. I asked for supervisor and she replied that she was the supervisor and for whatever reason she was unwilling to comply with me and said she can decide whatever she want in an arrogant fashion. "
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And 13th Branch at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jayswal, Sep. 01, 2021
"I work in a 7-11 at 813 Broadway. I have been coming here for past 2 years to deposit money. When I came today to deposit money, I asked one of the staff about how much quarter I can exchange and she replied $50 worth of quarters. I was like ok. Then another lady came in an interrupted me in the middle an was angry for no reason. She started throwing tantrum and discussion for whatever reason. The customer service here is very bad. I asked for supervisor and she replied that she was the supervisor and for whatever reason she was unwilling to comply with me and said she can decide whatever she want in an arrogant fashion. "
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And 13th Branch at New York, NY
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Customer
Overall Rating
by Rustic, Jun. 10, 2021
I've been a long time customer of Chase. Today when inquiring about a bank draft, I was told they were "too busy" to help me and told me to go to another Chase branch. Unbelievable. I did go to another branch and told them of my experience at Lemmon Avenue branch. He must be a "higher up" as he made note of it and said that would not be happening again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lemmon Avenue Branch at Dallas, TX
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Overall Ratingby Rustic, Jun. 10, 2021
I've been a long time customer of Chase. Today when inquiring about a bank draft, I was told they were "too busy" to help me and told me to go to another Chase branch. Unbelievable. I did go to another branch and told them of my experience at Lemmon Avenue branch. He must be a "higher up" as he made note of it and said that would not be happening again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lemmon Avenue Branch at Dallas, TX
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