JPMorgan Chase Bank, Review

TheAppalled
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by TheAppalled, Mar. 07, 2011

No Waiting Ever! May be no-one go there!?

I had been a chase customer for many years. I live in Worthington Ohio, but i also have an apt. in the east-gate area due to my new job. Today I didn't have my checkbook with me. So went to this branch, explained my situation, gave all my information, and asked for a convenience check. Manager gale refused to give me one and was lecturing and talking at me while I tired to ask why. The ruder she was the more more persistent I was though I apologized for not having my checkbook handy. gale sighed insultingly and shook her head at me and continued to do so as she was walking towards the teller. To my appall, the teller female and gale together continued to ridicule me as i heard them saying "she" "she" many times while the teller glared at me. As gale was approaching me with the check she continued to lecture me. When I asked for her name and the branch ID, she stopped and said that she was sorry if she was rude.I talked to my branch manager in Worth. and he apologized.

* this review was made on JPMorgan Chase Bank, Eastgate Branch at Cincinnati, OH
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Oh My Gosh
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by Chris, Mar. 07, 2011

This is UNREAL! The number of negative comments.
Count me in too.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Branch at Cincinnati, OH
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bad service,rude manager too
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by Trumpy, Mar. 07, 2011

I have had very negative experience with the employees of this bank. manager (really?) Gale Rotesmeller was particularly rude. Tellers are rude and incompetent. This is based on my several time experience, not just one time. each one of them need to go and better employees should be hired, or this bank will close soon

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Branch at Cincinnati, OH
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Personal Banker Zach is VERY helpful/knowledgable
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by RGYDens, Mar. 05, 2011

I came in upset because I was being charged a fee on my account and wanted to close out my business with Chase. After speaking to Zach I decided to stay a while longer to try out a better account that I qualified for because of my investments. I am pleased to say he has been consistently helpful and I will probably be moving more business over to work with him.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, River Road-Campbell Avenue Branch at Tucson, AZ
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Got a Text Saying my acc is $ --9,998,774.53
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by text999877453, Mar. 04, 2011

I recvied a text saying that my account is overdrawn by
$ -9,998,774.53 and my balance is below your limit. I was at the store trying to buy food for my dogs and puppies, and had to put everything back. I called and they said that because I had a wire transfer put in my account that it put up a Red Flag, in the memo of the wire transfer it said it was for the sale of a puppy.. I told them you should never send someone a text saying they are overdrawn by that much it can give someone a heart attack, they said you didn't have one,and that it got me to come in and then because of what they did my car payment was returned....... So now it looks like I have overdrawn my account.  JP Morgan Chase Bank needs to be looked in to they over charge for everything and then they lock your money up in your account and tell you that they can't fix it right away.. I'm saving the text and sending it over to ATTORNEY GENERAL LISA MADIGAN. They said that it would take 24-48 for them to put my account back to good standings, so I had no money to buy my dogs and puppies there food.. I will not put my money in that bank no more, I had to ask my mother for money so my dogs could eat.. Still waiting for them to take the hold off my card, use caution when opening any account with CHASE..

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Mchenry Branch at Mchenry, IL
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Great Bank
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by britlives2laugh, Mar. 03, 2011

Chase bank has been a great place for banking, it turns out they are very helpful as well as knowledgeable! Any problems I have encountered they have fixed and they have account protection as well as are great with helping you understand! They even have rewards you get 4 pts for every $ and you can get your rewards back in cash every month right to your account!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wales Branch at Wales, WI
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Rudeness from the private sector manager!!
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by TheAppalled, Mar. 02, 2011

I had been a chase customer for many years. I live in Worthington Ohio, but i also have an apt. in the east-gate area due to my new job. Today I didn't have my checkbook with me. So went to this branch, explained my situation, gave all my information, and asked for a convenience check. Manager gale refused to give me one and was lecturing and talking at me while I tired to ask why. The ruder she was the more more persistent I was though I apologized for not having my checkbook handy. gale sighed insultingly and shook her head at me and continued to do so as she was walking towards the teller. To my appall, the teller female and gale together continued to ridicule me as i heard them saying "she" "she" many times while the teller glared at me. As gale was approaching me with the check she continued to lecture me. When I asked for her name and the branch ID, she stopped and said that she was sorry if she was rude.I talked to my branch manager in Worth. and he apologized.

* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Branch at Cincinnati, OH
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Hilton Village
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by DanK, Mar. 01, 2011

I have been banking at this Chase location for several years.  They attempt to cross-sell aggressively with a friendly but persistent manner.  When using the branch for even basic teller services they are consistently rude and at best indifferent.  Stay away!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hilton Village Branch at Paradise Valley, AZ
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I'm out of here!!
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by kabseeker, Mar. 01, 2011

I have used Bank One/Chase for over 20 years and I've finally have had enough.  I called for mortgage information, nobody returned my call. I went to the Mt. Pleasant branch in person, nobody could help me.  I have yet to even receive a phone call, and since then I have found a home and already received financing through Johnson Bank.....see ya!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Mount Pleasant Branch at Racine, WI
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Always friendly and helpful
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by Imapersontoo, Feb. 28, 2011

I am always greeted with a friendly smile. Staff have a good working knowledge of bank services. Special customer service reps made me feel like an important customer even though my deposits are small.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Milwaukie at Portland, OR
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Bad Service & wouldnt let a 6 year old use the potty
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by banknation, Feb. 26, 2011

Service not good. Attitude poor. I went in with my 6 year old, I was depositing money and my son needed to use the bathroom.And when a 6 year needs to go its now. In the past this has not been a problem. Today and now they flat refused. How a banking woman could look my son in the eye and say sorry no! has no soul just like Chase. My wife and I make good money and all 5 accounts will be closed this week. We will move all our accounts to our credit union.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oxnard - Rose Crossing at Oxnard, CA
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good bank but customer service isnt
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by SOCALI, Feb. 24, 2011

Customer service Isnt the best! especially the lady who works at the front desk for questions,etc!Shes a snotty lady who acts like she owns the place and  seems like she hates being there....YOU WORK AT CUSTOMER SERVICE!!! SUPPOSE TO BE A PPL PERSON!!! I really actually liked the bank it self but they need to work on theyre treatment of clients!she pissed me off so much that I picked up my money and took my banking elsewhere!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Fontana - Sierra Lakes at Fontana, CA
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DRESS CODE AND FEELING IT'S A "BANK"
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by CZ111, Feb. 22, 2011

I was kind of shocked at the ambience of this bank, a long line formed with one teller and another woman taking a long time doing something else.

I felt this is not the sort of place to trust my money as the teller was wearing a knit sports shirt, a thrift store type ill fitting sports jacket buttoned over his stomach, and he had one of those Hog Razor Back type hairdos where the hair is combed up to the center.  The overall impression was slovenly.  He also WINKED at me.  I find a stranger winking at a middle aged person very odd.

In any event, I don't feel comfortable at this bank for the above reasons.  A banker needs to be dressed fairly conservatively and comport his or her self in a seemly way.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Woodstock Branch at Portland, OR
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DRESS CODE AND FEELING IT'S A "BANK"
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by CZ111, Feb. 22, 2011

I was kind of shocked at the ambience of this bank, a long line formed with one teller and another woman taking a long time doing something else.

I felt this is not the sort of place to trust my money as the teller was wearing a knit sports shirt, a thrift store type ill fitting sports jacket buttoned over his stomach, and he had one of those Hog Razor Back type hairdos where the hair is combed up to the center.  The overall impression was slovenly.  He also WINKED at me.  I find a stranger winking at a middle aged person very odd.

In any event, I don't feel comfortable at this bank for the above reasons.  A banker needs to be dressed fairly conservatively and comport his or her self in a seemly way.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Woodstock Branch at Portland, OR
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Chase Bank is not up front
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by tucsonissunny, Feb. 20, 2011

Very petty, not even willing to make a copy for you. My branch will make a copy for me however the other branches have said no. On my business account they hit me with hidden fees and I have to watch them like a hawk. I am moving to Tucson Fed Credit Union as soon as my merchant account is expired. The woman at my branch are really sweet but the bank itself is really tricky. You have to read the fine print because they will not tell you up front!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And Houghton Bkg. Ctr. Bran at Tucson, AZ
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Excellent Bank at Nutley for Chase
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by vanzilar, Feb. 20, 2011

   Me and my wife have been using this bank for awhile and are very satisfied.  They have answered all our questions, occasionally have candy and refreshments.  The staff is friendly and patient as well.
   Very good location, good hours, ATMs work fine (unlike one of the ones in Newark).  Staff is professional and knowledgable (unlike a bank I have had in  Brooklyn).  And the ATMs support multiple languages (which is a fun bonus so we can practice other languages at the ATM),
   Interest rates could be better, but then again they are low everywhere now.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, Nutley Branch at Nutley, NJ
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Not worth wasting your time
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by sjswing1, Feb. 20, 2011

The service at this branch sucks. We have had the same bankfor over 10 years but it is out of state. We opened a checking account at this bank so it would be easier to get a certified check for our down payment. We had this account for about 7 months when i deposited 3 checks in 1 week. Two of the checks were 3rd party checks, they were out of state checks,went through just fine. I wrote a check out of my out of state account and they put a hold on it for 2 weeks. When i took a copy of my bank statement in showing that it had cleared my account 2 days after i deposited in the chase account, they said there was nothing they could do. I told them i would be closing out my account after their on my check was over, they said ok. I asked to speak to the manager but she was too busy. The day after the hold was over i went in and closed the account. They didn't really have anything to say other then that is their policy, holding peoples money for as long as they want. I see that customer service is not their best trait. I am glad that our morgage is with someone else.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Evans & Stone Oak Banking Center at San Antonio, TX
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as satified
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by asapp, Feb. 19, 2011

My husband and I have been with this bank for a year. I am very satisfied with the level of service and the bank staff are excellent! I will not go to another location unless i just have to!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Tates Creek Centre Branch at Lexington, KY
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ninin
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by ninin, Feb. 18, 2011

This Bank is not qualified enough to give service, tellers don't have any experience, manager is the worts ever, she thing she is everything but she is not. GO TO ANOTHER BANK TO AVOID ANY

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Willcox Branch at Willcox, AZ
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Awesome service
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by Reggie1964, Feb. 13, 2011

Overall great experience. I dealt with one of the bankers Seth and he has been great! I spoke with one of the managers Kristen and the entire staff was wonderful. I would highly recommend them.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Fulton Rd & Guernville Raleys Bankin at Santa Rosa, CA
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