JPMorgan Chase Bank, Review

Great Customer Service
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by VikoBul, Mar. 16, 2012

I was just at Chase to deposit all my tips for the past 3 months....it was lots and lots of 1 dollar bills and stuff. There was this girl Alicia I think that did the counting and everything, she was nice, and had a nice smile, super polite...She didn't make any faces when she saw the money, and made me feel good...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Vista/Melrose Branch at Vista, CA
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Great service from John N.
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by kapman1, Mar. 06, 2012

Chase rep, John N.is always willing to go the extra mile to take care of both of my Chase personal and business accounts. He is also very knowledgeable and friendly. Because of John, I now go to Meijer to bank even if I have nothing to purchase in the store. Thanks John!     

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Canton Meijer Banking Center Branch at Canton, MI
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MR. RICHARD FILBIN CUSTOMER
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by flickaflowers, Mar. 05, 2012

Mr. Jason miller and hidi.  D. Carter are excellent bank staff.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Park West Branch at San Diego, CA
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Excellent service - great staff!
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by DCconsumer, Feb. 12, 2012

I recently went to New York City for a long weekend.  I live in Washington DC, where there are no Chase branches.  I had a check drawn off Chase Bank given to me by one of my clients.  I went to a Chase branch at 601  8th Avenue.  I attempted to cash the check but learned that I needed 2 IDs and I only had 1.  I really needed the cash.  The teller must have felt sorry for me because she called over one of the service guys (Phillip Vargas) to see if he could help me.  He was really nice.  He called my client to verify that it was okay to cash.  While he was on the phone, the branch manager Brian Vagell came by - the teller must have told him what was going on.  He too was really nice.  After getting the okay from my client, the manager took my check and ID and did the transaction for me.  I didn't even have to get out of my chair to get back in line!  He came back with my cash and gave me his and the service reps business cards and said to see them if ever I needed assistance.  I have never received this level of service, not even from my own bank.  It's wonderful when people take the time to think outside of the box rather than be mindless robots.  I hope Chase makes it down to DC one day.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eighth Ave And 39th Branch at New York, NY
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Chase Bank - Austin, Texas
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by TheTravelingNanny, Jan. 23, 2012

When I moved to Austin, I had three checking accounts.  One was from my previous city, one from a bank that gave me a free merchant account for my small business and a local one to hold me over.  Then I walked into Chase and my life simplified with the help of Chris Johnston, my personal banker.  He showed me how they could give me the same deal with my merchant account, personal account, my chase credit cards--all of it appears on one online statement I can access anywhere.  I am a travel nanny so when I have questions, I need answers fast.  Chris is always there for a quick phone call and replies promptly to my emails.  Once I had a charge I thought totally unfair and he went and got it refunded.  Turns out I had misunderstood something but I liked the way Chase thinks--gives you the benefit of the doubt that "they" didn't make something clear.  In today's world where we are often just a number--Chase stands up to the test of customer service.  As I travel, I find myself in Chase banks all over the world and as of now, all of them have had excellent customer service, answering my questions, making feel I had a personal person in banking anywhere Chase does business.  I have high expectations when it comes to business and I am happy to say, Chase more than passes the mark of excellance.  Chris Johnston has made me a believer in Chase!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Melbourne Branch at Melbourne, FL
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Great service
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by BabsD, Jan. 13, 2012

We recently moved back to Jersey City, after 15 years away. We opened several accounts at the Christopher Columbus branch, and I have to say we were really pleased with the staff there (especially Rani). We have had personal calls, suggested ways in which we could save money (that did not involve any pressure or extra costs for services), and every time we have had a problem, the staff there has solved it pleasantly.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on JPMorgan Chase Bank, Christopher Columbus Branch at Jersey City, NJ
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Great service
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by BabsD, Jan. 13, 2012

We recently moved back to Jersey City, after 15 years away. We opened several accounts at the Christopher Columbus branch, and I have to say we were really pleased with the staff there (especially Rani). We have had personal calls, suggested ways in which we could save money (that did not involve any pressure or extra costs for services), and every time we have had a problem, the staff there has solved it pleasantly.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on JPMorgan Chase Bank, Christopher Columbus Branch at Jersey City, NJ
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Give the extra care in customer service
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by newman, Jan. 11, 2012

This branch has recently opened, and is closer to our home. My experience with them has been so rewarding. Recently, I had to get some cash, and it was a fair amount, due to presents for the grandchildren. I'm over 65yrs. old, and was alone. The first thing the teller who handled me did was advise me of a sweepstakes I could enter for free, which I appreciated, and the best thing that happened was because the banker who handled me, seemed to sense that having that much cash on my person might not be the safest way to travel. Mr. Kellogg asked what my plans were for the day, and when I said I was doing errands, he responded with, "I hope this one is your last one before going home". I said "No", and he didn't push, but his worried look gave me the cause to stop and reconsider my plans. I drove home and put the cash away before continuing my errands. The personnel in this branch have been consistently warm and welcoming, but the extra concern has prompted me to take the time to give them the praise they deserve.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Us 41 And Jacaranda Blvd Branch at Venice, FL
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Very Professional
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by Jpaulson, Dec. 22, 2011

Came in today to inquire about opening an account and possible moving over my 401k.  Great service as soon as I walked in the door.  Bankers were helpful and easy to talk to.  The financial advisor at the branch – Jeff Plyamm – actually listened to my needs and we had a nice conversation about the different options I have for my IRA.  You can tell this guy knows what he's talking about.  Never had this kind of service from any other bank – especially when it came to my retirement planning.   

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wilshire Center Branch at Los Angeles, CA
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Good Experience to date
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by Margo, Dec. 09, 2011

Although I have just joined Chase, I have probably utilized most of the services offered. I have yet to be treated badly. Everyone I have encountered has been both capable and courteous. I feel like I made a good choice when I switched to Chase.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 12320 Kingsride Branch at Houston, TX
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Ms. Auld
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by allypat, Dec. 05, 2011

The people at this bank are friendlier than any other bank I've been to.  Help and services are beyond expectations!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Poulsbo at Poulsbo, WA
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majiksam
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by majiksam, Nov. 29, 2011

We created a living trust and had questions regarding placing our accounts into the trust and, as usual, the staff was very helpful and informative.  We have always been treated with respect and courtesy.  We use this branch exclusively because of the professionalism of the staff and their prompt attention to our needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Traverse City Meijer Banking Center at Traverse City, MI
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Very Cool Chase Branch 39th and 8th Manhattan NY
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by SurfsUpCoast, Oct. 22, 2011

Visited Chase branch yesterday on corner of 39th and 8th in Manhattan.  Visiting from Cali.  Lost my card and had no cash.  Guy who helped me couldn't have been nicer.  He got me a temp card, got cash for me at teller without me having to wait in line, rush ordered a new debit card at no cost...genuinely good chill people in branch. No New York attitude! Music playing was cool too.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eighth Ave And 39th Branch at New York, NY
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Stunningly Good Service
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by GinaSamarotto, Oct. 20, 2011

Having come from Wells Fargo, Chase is a breath of professional fresh air.  The staff is amazing, I actually DO have a personal banker and not an automated, arbitrary 800 number to call when I have a problem or question.  They made it easy to move and a delight to stay.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Poughkeepsie Plaza Mall Branch at Poughkeepsie, NY
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Rep,& tellers
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by luv915, Oct. 14, 2011

I have no problem with the bank . The tellers are always nice and always greet me well. I do have to say that there was a Rep I knew him as Nazar, He is no longer at the Branch. He was a wonderful Rep My Husband my son and myself felt very comfortable with his work and the way he worked with us. He always greeted us with smile. He was always very helpful and helped us with whatever we needed and explained everything to us. I would like to know where he is now. I heard he got a promotion, We are happy to hear that. May he continue to get rewarded and promoted for his wonderful work.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Hoboken Branch at Hoboken, NJ
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Outstanding Service even for complicated Accounts
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by practicalee, Oct. 10, 2011

I have needed help with some complicated Trust Account changes as well as opening some additional personal accounts.  Jake and then Amy and, most recently, Ken Smith have all been outstanding at supporting my needs.  Their knowledge was impressive and when they needed Chase Legal advice they knew who to call.  Ken was also helpful in following up with me to help answer questions about the benefits of Chase's credit cards tied to my personal bank account.  I will definitely be making more "cash back" than I did before.  I highly recommend this company and branch.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 201 Rohnert Park Expswy Branch at Rohnert Park, CA
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Best Bank Ever for Me
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by determined9h, Sep. 19, 2011

I am extremely happy with the service and caring I received at this particular branch of Chase in the last year.

The bank staff has repeatedly gone out of its way to help me whenever help or advise was requested. For any service I need, they are quick either to provide the service themselves or point me in the right direction. They are efficient, friendly, and caring, and I cannot recommend them enough. They have simply amazed me.




* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Palisades Park Branch at Palisades Park, NJ
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Best experience ever! Business Banker and Branch Manager..
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by Lovelyme, Sep. 17, 2011

Gerald and Julio are the most amazing people ever in this branch. I am a business owner and I have been with Chase for many many years. Since the first time I walked in to the North Gables office I was immediately acknowledge by the branch manager and directed me to Gerald to resolve a fraud case I was working with and wasn't going anywhere. The moment a sat down with Gerald he was very warm and friendly and assured me that he was going to do his best to help me resolve my issue... And thats exactly how it happened! He was on the phone for over one hour until he figured out what happened and fixed it.

Not only he fixed my fraud issue, but also review my accounts with chase and offered me a business credit card, a business savings, the ability to offer direct deposit to my employees and also a wonderful check scanner
To be able to deposit my clients checks from my office.

This is what I called an amazing experience at a bank. Usually bankers in general are just trying to sell you a product when in reality is not what us as consumer really need, and that's something that I like about this branch. They do what's right for the clients. (at least with me ;-))..

After all, the branch manager Julio came over and thanked me for my business and handed to me his business card just in case I need it in the future.. Since then I have gone to the branch multiple times and both Gerald and Julio always greet me by name when they see meminsidenthe branch.

I also have to give it t the wonderful young ladies in the teller line. They are always smiling and very friendly with everybody.

Sooooo.... If you want to visit a bank full of knowledgeable and professional people, visit the office in 1300 Ponce de Leon Blvd. Corks Gabkes, FL. You won't be disappointed.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, North Gables Banking Center at Miami, FL
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I love our bankers! Angela and Linda are always very helpful!
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by Elyndra, Aug. 13, 2011

The best personal service ever! People don't really take the time to know you these days,  but this is not the case here.  I am always greeted by my first name and feel very welcome. With times being so hard, it's nice to have someone do their best to help out! Thanks, ladies!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hollywood - Young Circle at Hollywood, FL
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Assistant Manager
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by Jenny1289, Aug. 08, 2011

The  assistant manager at this branch helped me take money out & I had no ID..... I went another branch in Beverly Hills & they turned me away without any help.  He  verified my information & was nice..... I had gym clothes on & it did not matter to him!  Thanks to him I was able to eat & get gas for the car!  Thanks Aaron... He would not let me call corporate to make him look GOOD even though he does not need it :-)...... I just wish there were more of him!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wilshire Hauser Branch at Los Angeles, CA
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