JPMorgan Chase Bank, Review

best services y exelent trato
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by Mariomoreno, Jul. 16, 2012

 hay gente definitivamente amable en la cual podemos confiar hay otra en la que no pero el senor alex siempre es una persona en laque se puede confiar y te da un muy buen trato como el pocos pero en este banco hay exelente trato hacia toda las personas no importa su color y su forma de vestir y eso es muy importante bueno pues siempre hay algo y es nadamas cuando deposito hay gente que esta en el telefono y tardan mucho para hacer su deposito porfavor apresurenlos mas o pongan unsi=aing afuera paraque dejen de estar en el telefono me refiero a los clientes ok gracias por su atension y su trato

* this reviewer has be with this bank for >10 years
* this review was made on JPMorgan Chase Bank, Coit/Beltline Branch at Richardson, TX
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Great service, accomodating
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by j18lee, Jul. 12, 2012

I had to do some paperwork on an account with my dad.  His English isn't the best and the manager Soliman was super helpful with him and also very accomodating with our requests.  I live in San Diego and he totally helped out with mailing things to me at no cost or anything.

Great service!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Walnut Creek Geary Banking Center at Walnut Creek, CA
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Chase Bank Wyoming Springs Branch
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by Minimouse123, Jul. 12, 2012

I never write reviews but when you recieve better service than a consiair on a cruise ship, you have to say something. You can read this post or just visit the branch yourself to find out! :)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wyoming Springs & Rm 620 Banking Cen at Round Rock, TX
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Mr.
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by Fkelly, Jul. 10, 2012

I was very pleased with the help that I recently received. The staff is always upbeat, courteous and attempting to please. The bank manager is excellent. Although it is a busy bank the staff works hard to get to everyone as quickly as possible.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Lawrence Branch at Lawrence, NY
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Bad manners
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by Camposmusic, Jul. 06, 2012

I was wating in line when a bank employee walked to the front of the line and started asking questions to the person in fronto of me. As the next available clerck called for the next cutomer, I asked the person in front of me if she was going to preceed or if I should go. The Employee looked at me and asked me to wait. The available clerk looked at me and signalled me to aproch her. As I tried to go past the emplooyee and the person in front the employee tapped on my shoulder and almost in a forcefull way and as if talking to a three year old she said very slowlly " Sir..? Sir..? she is next". This is the only uneducated person in the whole building, everybody seems to be very, very kind and profesional.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Southern & Stapley Banking Center Br at Mesa, AZ
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Awesome people and professional!
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by nimble, Jul. 02, 2012

The people are excellent: Todd Kuntz and Emily Vinic, could not expect anything more! Great local vibe and servce is 5 star!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Portage Shaver Meijer Banking Ctr. B at Portage, MI
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Unfortunate Surprise
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by docricco, Jun. 09, 2012

I've been a Chase customer for 31 years coming originally from Chicago. Recently experienced a legal surprise when due to an upcoming divorce, the Chase Legal Dept. froze all my accounts including the two that the soon to be ex spouse cleaned out. When I came into the bank the personnel was very simpathetic and helful. They stayed after hours to assit in trying to help me free up any account just to put gas in my truck. They followed up with me through the whole ordeal which took 3 days to clear up. People like Pedram and his Branch Manager Paul, were very much involved in making sure I was taken care of. Although it's been a bad time right now, I have been impressed by the Chase team at Ladera Ranch. Of course they now know me as I walk in as we all hold are breath regarding any more surprises that may occur in upcoming months but they continue to be a positive in assisting their customers.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ladera Ranch Branch at Ladera Ranch, CA
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JpMorgan Chase Bank, South Compton Avenue Watts ca
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by latinlover, May. 27, 2012

Very good customer service for its location specially two tellers that are very helpfull Maribel and Vanessa thats the reason why i keep coming back they always have a great smile not like bank of america.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, South Compton Avenue Branch at Los Angeles, CA
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Great Service under pressure!
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by RockMan, May. 15, 2012

I was out of town at a real estate closing and needed an immediate clearance of a large check and an expedited wire transfer. The Branch Manager handled it personally and went out of her way to be sure everything cleared on time. Great service!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Peekskill Branch at Peekskill, NY
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MARY K. & COLLEGE PLACE CHASE BANK STAFF ARE FANTASTIC!
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by HawaiianOdysseus, May. 10, 2012

After over fifteen years of being a loyal Washington Mutual Savings Bank and, subsequently, Chase Bank customer, I was miffed when a Chase Bank computer arbitrarily caused a change in my banking status which then set into motion fees for what had long been grandfathered free service accounts. After calling the corporate office and personally visiting the Walla Walla Branch, I felt frustrated with the dawning realization that old school empathy and good neighbor customer service had succumbed to the new "corporatespeak." Vowing that I was going to either find someone who would truly listen and help me find a remedy to the problem...or leave Chase forever even if it meant finding an inferior bank with free checking...I tried one more strategy--going to the College Place branch.

Literally three seconds after entering the bank, Bank Manager, Mary K., welcomed me and asked how she might help. Rather than delegate another person to handle my concerns, she invited me into her office and invited me to air my problem, even when it meant having to listen to my rant about corporate structure.   

She was a great listener, very empathetic, and willing to go the extra mile. Assuring me that she would discuss my case with the district manager, Mary K. gave me 100% customer courtesy, great eye contact, and a sense of optimism that Chase truly hadn't forgotten about "the little guy."

Mary called me a few days later to give me the great news that she and her district manager had found a way to reinstate my former status. It meant a bit of corporate account juggling, but the important thing is that they made the earnest effort and had utilized a bit of creativity to remedy the situation.

When I consider how the College Place Branch Manager had helped me move from a position of truly wanting to terminate all of my accounts at Chase Bank to a position of extreme gratitude, I have no hesitation at all in giving this particular branch the highest ratings possible.

Thank you so very much, Mary K. You and your staff have renewed my confidence in Chase Bank. Your hometown friendliness and sincere concern for your customers were hallmark traditions that J. P. Morgan himself utilized in his business dealings. Certainly, you've made him proud today!   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, College Place Banking Center Branch at College Place, WA
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MARY K. & COLLEGE PLACE CHASE BANK STAFF ARE FANTASTIC!
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by HawaiianOdysseus, May. 10, 2012

After over fifteen years of being a loyal Washington Mutual Savings Bank and, subsequently, Chase Bank customer, I was miffed when a Chase Bank computer arbitrarily caused a change in my banking status which then set into motion fees for what had long been grandfathered free service accounts. After calling the corporate office and personally visiting the Walla Walla Branch, I felt frustrated with the dawning realization that old school empathy and good neighbor customer service had succumbed to the new "corporatespeak." Vowing that I was going to either find someone who would truly listen and help me find a remedy to the problem...or leave Chase forever even if it meant finding an inferior bank with free checking...I tried one more strategy--going to the College Place branch.

Literally three seconds after entering the bank, Bank Manager, Mary K., welcomed me and asked how she might help. Rather than delegate another person to handle my concerns, she invited me into her office and invited me to air my problem, even when it meant having to listen to my rant about corporate structure.   

She was a great listener, very empathetic, and willing to go the extra mile. Assuring me that she would discuss my case with the district manager, Mary K. gave me 100% customer courtesy, great eye contact, and a sense of optimism that Chase truly hadn't forgotten about "the little guy."

Mary called me a few days later to give me the great news that she and her district manager had found a way to reinstate my former status. It meant a bit of corporate account juggling, but the important thing is that they made the earnest effort and had utilized a bit of creativity to remedy the situation.

When I consider how the College Place Branch Manager had helped me move from a position of truly wanting to terminate all of my accounts at Chase Bank to a position of extreme gratitude, I have no hesitation at all in giving this particular branch the highest ratings possible.

Thank you so very much, Mary K. You and your staff have renewed my confidence in Chase Bank. Your hometown friendliness and sincere concern for your customers are hallmark traditions that J. P. Morgan himself utilized in his business dealings. Certainly, you've made him proud today!   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, College Place Banking Center Branch at College Place, WA
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Great Customer Service at Chase Bank- Harahan
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by EWB79, May. 04, 2012

I opened an account with Chase in Harahan a few months ago. The staff are courteous, helpful, and (unlike other banks in the area) they come across as happy to be doing business with their customers. I have been working with Carlos at the Harahan branch, and he is absolutely fantastic- friendly, efficient, and excellent with follow-up. Keep up the good work!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Harahan Branch at New Orleans, LA
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belpre branch rocks great people
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by shawn45714, May. 02, 2012

this branch is full of people eager to help.ya and give you a friendly smile.cudos to them

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Belpre Branch at Belpre, OH
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More than just a bank!
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by JimHansen, Apr. 25, 2012

I was a bit hesitant to switch my business accounts over from Wells, but after the wonderful service I recieved I could not be happier! From the minute I entered the branch I felt like pure royalty. A well lit atmosphere with kind, outgoing people greated me as I walked through the doors. Immediately acknowledged with a smile, Amy Schumacher, invited me to her desk and was eager to answer my questions with a wealth of knowledge and a experience. She made me feel welcome and helped switch all my accounts, debit cards, and online bills over within the short time I was there. Shortly after opening the account I recieved a friendly phone call to make sure my new cards arrived and I was able to activate and use them without any problem. I appreciate the extra effort she put into every aspect of even my smallest of transactions and I would recommend this bank and Amy's service to anyone I can. You will not regret it!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Telegraph And 700 West Branch at Washington, UT
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This Branch Rocks!
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by papabear84, Apr. 25, 2012

Everyone at this branch is extremely friendly and helpful. There is always fresh coffee in the lobby as well as hot chocolate. I always greeted at the door and made to feel important. It makes me feel good to bank somewhere that they greet me by my first name. My banker Mark Roberts is extremely helpful and is always willing to help. His product knowledge is incredible and he always has new ideas on how to save me time. He remembers conversations that we talked about prior so I know that I'm not just another customer. He goes the extra mile to make me feel important and respected. I grew up in a small town so that kind of customer service is important to me. Thank you Chase Bank for putting a branch in Washington and for staffing it with such great people. I cant speak for every branch as I have read previous comments...I can only speak for the one I bank at and they are awesome.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Telegraph And 700 West Branch at Washington, UT
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Awesome
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by louis1, Apr. 17, 2012

There is a gentlemen by the name of Ben Broussard! He is most certaintly given the best customer service i have ever recieved at any bank! i would definetely recommend him to anyone as there personal banker! He has been a tremendous help to me and my financial affairs! Thank you Ben!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oil Center Branch at Lafayette, LA
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Accountant
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by ChaseCust, Apr. 11, 2012

I love this branch.  I was going to another branch in Scottsdale which was terrible.  Very snotty and unfriendly.  But just love they folks at this branch.  Can't say enough about how helpful and friendly they are.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Ahwatukee Branch at Phoenix, AZ
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Great banker
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by BayAreaBabe, Apr. 10, 2012

I love my banker Alfredo at the San Ramon branch on Doherty. He's always friendly and smiling. He is the only reason I stay with Chase. As a former WaMu customer I wasn't very happy with the changes but Alfredo made it worth staying.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Dougherty And Bollinger Branch at San Ramon, CA
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I love my bank!
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by LoyalCustomer, Mar. 29, 2012

Always friendly and smiling, also a plus starbucks is within so you have that "Good morning" aroma. The staff is knowledgable and sweet!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Beltway And Wallisville Branch at Houston, TX
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Chase
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by Ty2bryce, Mar. 22, 2012

Best customer service ever at the Wyoming Springs Branch.  The really care about customers.  When my Mom past away they sent a card that express their condolence.  Who else would do that!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Wyoming Springs & Rm 620 Banking Cen at Round Rock, TX
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