JPMorgan Chase Bank, Review

retired
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by aanncorliss, Dec. 08, 2013

I had $145.00 taken out of my account for a service done on the phone for a 1 bottle of supplement. It was a scam they tapped my account for $145 of more supplements. I've been contacted the service of the supplement company which said lines were busy call back later I've been attempted to do this for 2 days no solution. I called the bank to reverse it the claims department did, and put it back on my account with the drawer with the wrong the amount of $145 again. I called chase they said after careful review contacting the vendor that I needed to call the vendor to cleared up not chase. Very ticked off, I can't get through to the supplement company company. I'm on my way down as soon as the ice melts on the road to talk to chase, if not resolved I will withdraw my account which I have had for many years. Not satisfied ever with Chase's remarks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Palm Springs Branch at Palm Springs, CA
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retired
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by aanncorliss, Dec. 08, 2013

I had $145.00 taken out of my account for a service done on the phone for a 1 bottle of supplement. It was a scam they tapped my account for $145 of more supplements. I've been contacted the service of the supplement company which said lines were busy call back later I've been attempted to do this for 2 days no solution. I called the bank to reverse it the claims department did, and put it back on my account with the drawer with the wrong the amount of $145 again. I called chase they said after careful review contacting the vendor that I needed to call the vendor to cleared up not chase. Very ticked off, I can't get through to the supplement company company. I'm on my way down as soon as the ice melts on the road to talk to chase, if not resolved I will withdraw my account which I have had for many years. Not satisfied ever with Chase's remarks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Palm Springs Branch at Palm Springs, CA
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very good recomend talk to geff or henrrique
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by gabecapis, Dec. 04, 2013

exelent, great comunication and they were highly competent and very trough, they have a interest in helping clients, as long as the service stays this way, this will be my bank


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Spring Creek And Hwy 75 Branch at Plano, TX
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BAIT AND SWITCH!!
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by jenna33, Nov. 07, 2013

I WAS LOOKING FOR OTHER ALTERNATIVES TO MY BANK I HAD BEEN WITH FOR 10 YEARS.I READ ABOUT THE $200 BONUS FOR OPENING UP A CHECKING ACCOUNT AND DIRECT DEPOSIT.THE WOMAN THAT HELPED ME OPEN MY ACCOUNT TOLD ME I WOULD RECEIVE MY $200 IN 10 BUSINESS DAYS-NOPE!! 10 BUSINESS DAYS GO BY AND I CALL HER AND SHE SAYS "OH, YOU HAVE TO WAIT 6 MONTHS FOR THE $200" WHAT???? SHE TELLS ME TO LOOK IN THE FOLDER I GAVE HER WHEN I OPENED THE ACCOUNT AND THERE IT WAS-THE COUPON(WHICH SHE KEPT)SAYING I HAD TO MEET CERTAIN CRITERIA BEFORE I GOT THE $200 BONUS.IT WAS THERE AND SHE SAID TO ME NOW "OH THERE MUST HAVE BEEN A MISTAKE".OKAY, SO I WAIT 6 MONTHS AND then i am told i have to have 5 accounts open!!!!!!

i have never been treated this way by a bank.
i threatened to call the Attorney generals office for a baitch and switch tactic.I got my bonus then.I will be closing my account soon and i wil never go back to chase!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Manlius Branch at Manlius, NY
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JPMorgan Chase Bank
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by Tincanrattler, Nov. 06, 2013

The service received at this branch has been excellent, efficient and with very little waiting time.  We have used JP Morgan Chase Bank since they purchased Bank One and have enjoyed excellent service from each branch we have entered.  We live close to this particular one at 99th Ave and Beardsley Road, so that is our home bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Beardsley & 99th Ave Bnkg Ctr Branch at Peoria, AZ
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GO ELSEWHERE! WORST BANK IN NY
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by BANKER24, Nov. 01, 2013

worst chase in ny! tellers are rude and extremely slow. there is always a line due to poor speed and the csr's forget about it! Theyre just too busy talking to each other. Customer service is very poor. AVOID!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Sutphin Boulevard Branch at Jamaica, NY
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I shouldnt have trusted Chase!!
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by tpatterson, Oct. 22, 2013

I SHOULDNT HAVE TRUSTED CHASE!!! HERE IS THE STORY!!!

so I have been trying to buy a house for 10 months now. In less then a month it forecloses. We agreed on a price for the house but I had to do work to the house in order for it to pass inspection and appraisal. After doing work to the house we don't own yet they stopped returning our calls until the agreement expired then they turned around and re priced the house at a higher value because it was worth more! SO THEY ARE CHARGING US FOR THE WORK THAT WE DID!!! They should have lowered the price. DON'T WORK WITH THEM!!

ps I will try to contact the newspaper tomorrow.

IF CHASE WOULD LIKE TO FIX THIS PROBLEM PLEASE CONTACT ME. START BY ADDING A COMMENT SO THAT PEOPLE CAN SEE IF YOU DID OR DIDNT RESPOND TO ME.

YOU CAN REACH ME AT Transactionmade@gmail.com

* this review was made on JPMorgan Chase Bank, Ewing Branch at Trenton, NJ
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I SHOULDNT HAVE TRUSTED CHASE HERE IS THE STORY!!
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by tpatterson, Oct. 22, 2013

I SHOULDNT HAVE TRUSTED CHASE!!! HERE IS THE STORY!!!

so I have been trying to buy a house for 10 months now. In less then a month it forecloses. We agreed on a price for the house but I had to do work to the house in order for it to pass inspection and appraisal. After doing work to the house we don't own yet they stopped returning our calls until the agreement expired then they turned around and re priced the house at a higher value because it was worth more! SO THEY ARE CHARGING US FOR THE WORK THAT WE DID!!! DON'T WORK WITH THEM!!

ps I will try to contact the newspaper tomorrow.

* this review was made on JPMorgan Chase Bank, Philadelphia Branch at Philadelphia, PA
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Needs new manager and employees.
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by Eugenia, Oct. 18, 2013

NEVER GO TO THIS BRANCH! I went in to deposit cash one afternoon and a young man helped me. I counted my cash in front of him and gave it to him, he did not give me a deposit slip or even count the money again in front of me like he should. I was late for work so I took the receipt without checking it closely and left. A few hours later I checked the receipt and the amount was marked $100 less than what I had given him. I went back the next morning thinking the young man had just made a mistake but when I got there the employees were very defensive and told me that their cashbox was balanced. The man who got my cash deposit denied the amount I had given him.They told me they were going to call me when the branch manager arrived (they never called me.) I showed up again that afternoon and talked to the manager; from the begging he was in no intention of helping me. He treated me like an idiot asking me if I was sure I had gone to that branch (even though I had the receipt with the name of the branch and cashbox). The manager told me he would pull up the camera images to check how much money I had given the young man. So I showed up again the next day to see the images but when I got there he told me he couldn't get the images because it wasn't a robbery (It was since they stole $100 from me!). The manager was rude, offensive and unhelpful, he ended up telling me that if I had a problem I should go to the police department and get a police report (although I had been very patient and respectful). I closed my account and felt.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Santa Cruz Ave Branch at Menlo Park, CA
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Needs a new manager
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by Bunnyy13, Oct. 16, 2013

The employees at this branch are lazy and extremely rude. I went in to go take care of an overdraft fee. Not only was the wait way too long with 4 tellers and only about 5 customers, but the manager was extremely rude and had the worst speaking manners and spoke like a bad rapper. It was highly unprofessional. She also needs to learn to keep her voice down. I'm sure all of the other customers now know all of my personal information thanks to this woman. The teller I was also speaking with, a woman with blondish - brown hair, looked like she was about ready to fall asleep. They were also very unhelpful and failed to resolve my issue. There are about 2-3 other Chase Banks around the vicinity, I would highly recommend you stay away from this one. I am now opening an account with PNC bank because when I had them previously I never had an issue such as this and they resolved every issue I've ever had as a young banker. I should have NEVER switched to Chase.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Ridge Branch at Lyndhurst, NJ
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Mr
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by RonS, Oct. 15, 2013

Becareful if you bank with JP Morgan Chase.  I personnaly have 2 postal boxes at different post office branches.  I never know where my account statements will end up as JP Morgan Chase picks and chooses where to send my accounts, with absolutely no request from me.  Talk about an invasion of privicy wow!  I personnaly after 30 years with this bank and closing all accounts.  

Where in the United States Constitution does it state that a person cannot have more than one post office box. Where does state that Chase has the right to change account address without notification from the account holder and then not have the respect to notify the account holder.

Good bye Chase  30 years customer loyality down the tube.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Richmond/Sage Branch at Houston, TX
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Horrible
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by hello123, Oct. 14, 2013

Probably the worst service ever. Constantly messing up my accounts. They can never get it right. Having to make trips to the bank constantly to fix a mistake they made is just annoying and inconvenient. Go to a different location if you can. You can tell they are very unprofessional and not trained properly.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, North Decatur Corners Branch at Decatur, GA
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Pamela Smith is "A Diamond in The Rough"
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by JimM5114, Oct. 09, 2013

Pamela Smith is "A Diamond in The Rough"

Every one knows that banks all want to maximize their profits. Yes they are a sea of sharks surviving off the lazy, distracted and uninformed.  

Ms. Smith is the Vice President and Branch Manager of the Chase Bank on Hwy 6 North at 529. She is a fair and awesome manager and a good banker to boot. My experience with her was an inspiration. She makes the most of her employees by treating them nice and showing respect.

We could all learn a lesson from this humble, insightful and soulful Lady!

You can really trust this bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hwy 6 And West Branch at Houston, TX
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A rude misbehaving man working at the outer
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by Katerina, Oct. 08, 2013

The black man working at the counter was rude misdemeaning and overall atrocious, refused to cash my Time warner cable check ( I have no idea why) probably he just wished so! It was his desire whether he wants it himself or not!!!
I feel like I was swimming in a pool of shit!!! Never go to this branch!!! They won't do their job anyway.
If i had time i would file a claim for this worker, because this kind of behavior is not allowable.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Marina Del Rey Branch at Marina Del Rey, CA
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Horrible Customer service
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by MKCH, Oct. 07, 2013

I went to the Bank to get my service on accounts. It is very poor service they offered me. I've asked them to close business account and they forgot and made a mistake on my account and wants me to hold responsible for it since their software does not allow them to fix it. The assistant manager says that he would fight with the customers legally. What a crappy service to threaten customer for their issues.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Middle Belt-Eleven Mile Road Branch at Farmington, MI
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Excellent Service
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by Aall, Sep. 29, 2013

I have been dealing with this branch for several years and all I can say is that every person I have dealt with has been very professional and courteous. They all seem well trained and knowledgeable and are allways eager to help. Specially Amy and Cici.

Keep up the good work!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Nw Military And 1604 Branch at San Antonio, TX
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bad customer service
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by veryiratecustomer32, Sep. 25, 2013

I have been dealing with one of your branches in california trying to get a loan. The person that contacted me didn't disclose any fees that I would have to pay until after the fact I paid all the fees and they said I would have the money in an hour western union. I went and tried to get the money but they had no records of this transaction. I called them back several times and no response left messages also. I got a hold of them on monday when they finally called me back they said there was an error in my wtc # for western union and we going to send it fedx and I would have to pay the fedx charges as well I told this person that I didn't have any more money but they didn't listen. I asked if they could take some of the money out of what I was getting and pay the fees but he said that they can't do that so I told him that I would call him back in like 20 minutes I got busy at work and didn't get a chance to call back. I tried an hour later and got a greeting message to leave my name and phone # and they would call me back as soon as possible never happened. I've tried several times today and yesterday and also monday but no responses back to my calls or messages. I would like the number to your corporate offices so I cal tell them about this also. I would like all of the money that I have lost in this whole deal credited back to me as soon as possible.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 82-462 Highway 111 Branch at Indio, CA
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Incompetent Mortgage Banker
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by shouldhaveusedothers, Sep. 25, 2013

Avoid using Suzanne Jacobus as your mortgage banker.  She is incompetent and unprofessional.  She seems does not care or unwilling to solve your issues.  Your need to follow ups with her all the time becasue she either forget documents you provided or gives you false/inaccurate information. You end up with wasting your application fees and get nowhere!!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Walnut Creek - Ygnacio Plaza Branch at Walnut Creek, CA
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Claudia Davis
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by Cloud9, Sep. 16, 2013

I have only dealt with customer service on the phone or in person, I was all ways helped immediately. The staff greeted me with a smile, they where knowledgable  and efficient, every need or issue was taken care of. They listened well, did not rush me and did not waste my time either. I'm happy and am sorry for the people that weren't happy. Sometimes it depend on your attitude how you get treated.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rainbow At Alta Branch at Las Vegas, NV
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Senior's not safe
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by ibjme, Sep. 16, 2013

Chase Bank Crystal Lake - My 75 yr old father in law made the tough choice (after 2 years) to change his banking over to Chase so that he could join "online banking" since his wife passed a few years ago and, due to his memory going, he didn't want any more utilites being turned off because he forgets to pay.
He lives in Lake In The Hills so that's the Chase he chose and after going there, almost daily, for several weeks and bringing in ALL of his financials, including his investments outside of Chase and properties he owns, the banker and VP who had been helping him, Danielle, suggested he meet her mom.  This alone made us very uncomfortable seeing that, first: How unethical to share that type of information? Second: He is an older man who is very lonely and very desperate to not be alone anymore (his own words) and has a substantial portfolio and to think she would share that information bothered us. He agreed to meet her mom and so Danielle had her mom call him and they went out.  He stopped coming around, which was weird but we didn't know what was happening. Three weeks later, he's engaged to be married and, in his own words, "she loves to shop!" (with huge smiles all over his face) He says she's the woman of the house now and wants to change things so she will be redecorating and asked we get any of our "crap" out right away. Furthermore, unbeknownest to us, a senior family friend who is very concerned made a call to the bank manager, Mark, and complained that Danielle would share a customer's personal information let alone, a senior citizen's. The manager sounded astonished and said he didn't know when his employees started playing the "dating game" and he would have to make some calls to find out how to proceed. However, apparently, after he questioned Danielle, he said that she denied it and the manager said it was now a "family conflict" and it was "out of Chase hands" and couldn't help. (How awful!) In the meantime, my husband and I starting receiving phone calls, several a day, from the banker from her personal phones.  She left some nasty messages, also via text and the calls have not stopped in over 2 weeks now.  The family friend who originally made the call to the bank manager Mark, he called today to say he's had 7 calls from her and her mom (my father-in-law's bride to be). The messages left on his phone are in regards to my father in law's personal files, how she was trying to find them but couldn't, then she found them and wanted to know how to get them to her daughter (Danielle who is the VP at Chase and the one who "set them up" and also which computer they should use...my father-in-law's or hers? and the last message was about her wedding dress she'd decided on...?   
We are at a complete loss and are taking this higher as we speak but I wrote this "comment" to warn anyone in the Illinois area about Chase bank's policies and how they are not regarding them or the law. Your personal and private information may be shared freely with anyone the banker or management for sure chooses and if you complain, they are allowed to harrass you at your home, work and cell.  From 6:47am to evening hours is free game all because this employee Danielle lied and then denied the allegations and the manager Mark labeled it a "family conflict"...even though most of us have never even met.
Protect yourself, your parents and/or grandparents!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lake In The Hills Banking Center Bra at Lake In The Hills, IL
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