JPMorgan Chase Bank, Review

Old bills and disrespect
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by kenny123, Dec. 24, 2012

I came in to exchange a worn one hundred dollar bill. First the teller told me the bill was fake and felt like plastic. I ask to see the bank manager she took her sweet time to get up to speak to me. When she finally came over she told me that chase doesn't take old bills and rolled it up and threw at me and told me to leave the bank or she call the police. I took the bill across the street and the post office exchange my bill for me no problem. Later that day I Called the chase number on the chase website and the customer service number to tell someone what had happen to me and the representative had the nerve to give me the number of the chase branch I walked into. All in all I have never had a chase card and I never will after what had happen to me. If this review stops just one person from going to chase bank then I have done my job as a concerned citizen. In conclusion chase of Yonkers is not a peoples branch chase banks are not friendly you have many more options when it comes to your money. You should be treated with respect when you walk into a place of business.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Yonker Station Banking Center Branch at Yonkers, NY
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good back, so far
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by Clark123456, Dec. 21, 2012

I have been with this bank for a few years and have not had any issues with their service.  I generally do online banking and ATM transactions, but when I have gone in for service I have never had an issue.  Chase has great mobile apps.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Barrett Creek Branch at Marietta, GA
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Great Service
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by MsJohnson, Dec. 21, 2012

I went in to make almost a 10,000 deposit, only waited about 20 seconds to be called, the teller was very friendly and caring. The staff offers a great customer service. I had a question about my accounts and the teller personally walked me over to the banker. She was also very friendly and kind. Im very satisfied with their service. I love Chase !!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Allerton And White Plains Rd Branch at Bronx, NY
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HIRES NON QUALIFIED BANKERS!!!! SEXUAL HARASSMENT BAD MANAGEMENT
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by James29, Dec. 20, 2012

I heard a super bad story about a friend of mine who went into this bank.
I wasn't at all shocked when I heard my buddy's story because I experienced a great deal of this there myself when I opened an account.

 The banker there named Cindy ly not only flirts calls your personal number checks into your account info and sends personal cards with doodles to you but the idea of professionalism is to not do anything about a problem. Sexual harassment runs strong at this bank!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Seatac Branch at Seattle, WA
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Very frustrated
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by Hopeless, Dec. 18, 2012

$3,000 deposit at teller window, end of day, Friday. Registered as $30.00, amidst laughing/joking counter clerks.Discovered mistake, over weekend. Told nothing could be done over weekend. Meanwhile,AmEx wire transfer denied, shutting down Gold Card.Went to branch,Mondayam Took FIVE people to confirm patently clear mistake acknowledged by phone over weekend. Credit for mistake hit my account twice/twice debited check writer's account!Tuesday afternoon:Trying to get letter faxed to AmEx, after call back request left with yet person. Repeated calls to mailbox number, unanaswered. Branch manager calls, asking why she hasn't heard from me. A day in total frustration.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And 63rd Branch at New York, NY
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Pitiful Service
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by formerchasecustomer, Nov. 27, 2012

Our business banks with Chase and we were trying to get a loan, which they declined.  We easily got the loan from Citizens National Bank, where they are more small business friendly.  Then, the paperwork (old property appraisals and environmental assessments) were lost.  The asst VP (joke) first told us he returned them to us, then told us he never took them from us.  I have it documented that he did.  He can't even keep his lies straight.  No one will return my call now, so apparently this is not a rare occurence.  We are moving all our business and personal accounts out of this bank!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Casa Linda Branch at Dallas, TX
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CAUTION, NEW BANKER AND SHADY ACTIVITY!!
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by pccpcguy, Nov. 27, 2012

They have a new teller/banker there. I thought he was rather friendly. Now I think I know why. He opened a new account for me and asked if I wanted to set up Direct Deposit from Social Security. I said no. I will handle that myself when I feel comfortable with this bank. Then 11 days later he calls on my cell phone and says he noticed not much activity on my account. I was a bit surprised at why he was even looking at my account. I told him I would have more activiy when I feel more comfortable with my new account. Now I just went to my account online with social security and see that someone, not me, has changed my direct deposit to go to this bank and my new account rather than the other account I had already set up with my other bank. This was not me as I was not ready to do so  yet and I always set up my own direct deposit accounts. I have never allowed a bank to do so for me. This new banker has only been there since September of this year so he may be up to something shady. Be very carefull if you bank there.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Prescott Valley Frys Bnkg Ctr Branch at Prescott Valley, AZ
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Rude assistant manager plus 2 hyenas
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by JClark831, Nov. 17, 2012

The assistant manager at the Amboy branch is rude and not friendly. I came in to deposit some checks for my girl friend and waited on line. There was only 2 people ahead of me and it seemed like an eternity that we waited. But to make things worse, the customer service representatives were just gossiping and laughing. Not once did make eye contact to assist me or the other people on line. After 5 mins of waiting I was called to the window and gave my deposit. Not a hello or a sorry for your wait. The 2 reps behind me were still laughing and having a grand old time when I asked the teller to speak up louder because I could not hear her over the 2 hyenas behind me. She asked me if I wanted the balance on the receipt and I said ok, then she proceeded to ask me for my id because my name was not on the account. I told her its fine, I dont need the balance and would not have agreed to put it on the receipt unless she asked me for them. She started to grumble and I asked her to speak with the manager. She then said I am the assistant manager what can I do for you in a nasty tone. between the wait, and the nasty grumbling management, I am convincing my girlfriend to close her accounts to sovereign bank which is directly across the street. Guess Chase does not need the wedding account that we just opened 2 months ago and the mortgage that we were planning to do with them

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Amboy Montreal Branch at Staten Island, NY
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Outstanding!
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by snapitup6280, Nov. 16, 2012

I have to say that I cannot believe these reviews! I have found this to be the best bank in Naples! The service has always been with a smile. I made an error in my account and they couldn't help me enough. Every time that I am there, I am always greeted with a smile. I am an average banker that lives week to week and they treat me like I am the richest one. I can't say enough for this bank. Top professionals in my book! You guys are the best!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Us 41 And Rattlesnake Hammock Road B at Naples, FL
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Outstanding!
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by snapitup6280, Nov. 16, 2012

I have to say that I cannot believe these reviews! I have found this to be the best bank in Naples! The service has always been with a smile. I made an error in my account and they couldn't help me enough. Every time that I am there, I am always greeted with a smile. I am an average banker that lives week to week and they treat me like I am the richest one. I can't say enough for this bank. Top professionals in my book! You guys are the best!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Us 41 And Rattlesnake Hammock Road B at Naples, FL
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Non Customer
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by noncustomer, Nov. 05, 2012

I went into the bank to cash a refund check from school which in the same building was directed to a personal banker once I got in his office I was asked why I didnt have an account with Chase after telling him that I was with a community bank and wanted to continue to support the smaller community bank. He wanted to go back and forth with me about how Chase employ people in those same communities and just gave a million dollars to community organizations. He then attempted to cash the check and then told me that my school ID was expired and I need another form of ID as my secondary ID so I gave him my bank Debit card and was told that I couldn't use it because it was a pre-paid card. I told him it was not it was the card tied to my checking account her then went and got his assistant manager and she backed his decision. I left and went to another branch who not only cashed the check with the same ID but then called the branch and asked what the problem was they told her it the name of the bank mucdt be displayed and she read them the bank name from the card. The customer service at this branch is always bad and the assistant manager has a very nasty dispositiion.

* this review was made on JPMorgan Chase Bank, Wabash And Adams Branch at Chicago, IL
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Thought banks were for securing money not losing it!
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by angry, Nov. 01, 2012

When to the ATM machine at the back of this bank and the machine spit the money out and the wind caught it and blew it all over the place. We are talking about 30, 20 dollar bills. So I go into the bank to tell them about it. First thing out of their mouth is nothing we can do. Not our problem. Teller is total rude and uncooperative. Bank manager very rude. Terrible customer service.I have never been treated so poorly by any institution like this before. So I lost 40 dollars. Do they care. What do you think!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Coit & Campbell Banking Center Branc at Dallas, TX
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alamomall@juno.com
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by alamomall, Oct. 31, 2012

I have been with Chase Bank since 2005 as a Commercial Account holder.  All of their services as slow, long lines and no better than any for profit bank.  This one has a few more motor lines and seats if you get tired of standing in line or need to talk to an actual bank notary, employee but as usual do not make decisions or call back.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oak Park Branch at San Antonio, TX
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Pretty woman?!!
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by Chaserude, Oct. 29, 2012

This just about staff.  I work for a small company and brought in a $250K deposit.  I am not on the bank account, but make deposits regularly.  I also regularly need lien releases notarized for our business.  We just moved most $$ from BOA to Chase so I don't have a notary relationship with Chase.  I took  a large deposit along with a lien release to be notarized and provided my ID, business card, etc.  They grabbed my deposit while I talked to the notary. He asked if I was on the acct and I said no, but I am making a large deposit for our company.  His comment "what are you trying to bribe me?"  then he took my ID, left came back and said "I can't notarize your lien release.  You are not on the account.  I can't even verify that the document you have is even valid."  Umm.  Is that a notary's job?  Was I supposed to bring in all of my supporting documentation?  Ummm, no.  So they took the deposit but I wasn't worthy of a notary.  And, I had the opp to take the money to BOA (our alternate account).  I won't go back again and will report it to the owners.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Willow Bend Banking Center Branch at Plano, TX
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Angryone
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by Angryone, Oct. 16, 2012

We have been trying to purchase a home that was backed by chase.We put an offer in back in June and have had nothing but excuses and problems.The House is a short sale which is expected to take longer.The fact of the matter is you can never get in touch with anyone that knows anything, let alone that actually does anything. I truly feel sorry for anyone that banks with this Company.

* this review was made on JPMorgan Chase Bank, Traverse City Main Branch at Traverse City, MI
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Don't bank with Chase!
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by justine, Oct. 15, 2012

I also was one who inherited this bank when they took over Bank One and will shout from the rooftops until the day I die the widespread corruption that is yet allowed to run rampant through this bank.  There are dozens of Class Action lawsuits against JP Morgan Chase for forced home flood insurance that is beyond criminal and just plain mob like.  

We have tried for 7 years now to get our 2nd mortgage refunded for flood insurance + interest charged on it at 8.6% for flood coverage we have proven time and time again that we already had during the policy period.  

If you have experienced this - view your statements and see an insurance cancel key notation by a charge you have challenged, don't trust it.  You have to look at the balance.  It probably will not show that it is reversed.  

We pointed this out to the Vice President at this branch who didn't catch it after we spend several weeks trying to get a payoff amount for this loan with adjustments made for their fraudulent charges.  

We owed about $19,000 last year and they have an extra $10,000 on top of this amount for just forced flood insurance charges.  Yes you read that right.  

Even though JP Morgan was recently called before a committee to testify and released scott free by an equally corrupt committee, someday these people will face the music.  JP can flash his Obama cufflinks and smugly sit on his laurels as he and others like him rape this country but ONE DAY it will come to a screetching halt and justice will be served.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Fort Collins Branch at Fort Collins, CO
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ALTERED/FICTITIOUS CHECK
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by youdontneed, Oct. 13, 2012

Was sent a check from what I thought was a decent bank, only to have the check withdrawn from my account and a service charge on top of it all.  Would never have deposited check had I not trusted the bank

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Montgomery Branch at Cincinnati, OH
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Mortgage at Clio, Michigan Branch
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by Mortgage, Oct. 11, 2012

By looking at some of the other reviews I can only wonder how this bank got to where they are. My son is now in the 12th week of dealing with Chase for his mortgage. In july they told him that they would need me to be a co-signer on the loan. I was out of town that morning but drove back home in about two hours to take care of this latest issue with them. When we got to the bank, they then inform us that they think that he can get the loan on his own. They took I info ant way just in case. So in just two hours they did a 180 degree turn. The mortgage person is blaming it all on the underwriter. Weeks go by and nothing, then they come up with he doesn't have enough revolving credit, so he opens a Chase credit card. They wait until it shows up on his credit report before they make their next move. Then they say he has a 2 year employment gap. Is there anyone else that may have this same gap with the economy the way its been? He works in one of the auto plants now and is trying to start over after a divorce as well. On 10-5-12 they come up with wanting me back in the deal as a co-signer again, so this puts us right back where we were on july 24th over 8 weeks ago. I'm giving them dead line now. So now they have to put up with me as well as my son. So chase if anyone at your bank cares about people at all, you need to make these people at this branch accountable for their actions and put them out to work for a while, because they are way to comfortable in their positions.

* this review was made on JPMorgan Chase Bank, Clio Branch at Clio, MI
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Chase bank in Sterling Heights Michigan will give your money away, literally.
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by chitowntwin, Oct. 05, 2012

My wallet was stolen in Chicago (where I live) several months ago and although I cancelled all of my cards/accounts and had everything re-issued, my drivers license is still out there. Yesterday I was looking at my Chase checking online and noticed a $2,000 cash withdraw that I did not authorize. Long story short, the bank teller at the Chase bank in Sterling Heights, allowed someone using my drivers license to withdraw money from my checking account without my account number and/or debit card. They did not ask for a secondary form of ID which is standard in large amounts like this. There was no fraud alert even though I NEVER have taken money out in this large sum, I NEVER do business at the actual banks, AND I had charges (legitimate) on my chase debit card literally around the same time in Chicago! I cannot believe this would even happen give Chase's commitment to protecting their customers. As soon as this issue is cleared up and I get my money back (which I was told at minimum 3 business days), I'm closing all of my Chase accounts and taking them over to Bank of America where I already have a checking account and they are always on top of fraud issues. If you live in Sterling Heights, MI, I would urge you to never bank at this location - they might just give your money away next.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Sterling Heights Banking Center Bran at Sterling Heights, MI
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Customer Service at Chase is DEAD
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by STUFFITUNDERAMATTRES, Oct. 05, 2012

I've been with Chase since they swallowed WaMu, so I inherited them, would never have chosen to bank with Chase otherwise.  I have never experienced such a horrible level of customer service in a bank (actually I think anywhere) in my life then at this branch!  Went in to close my three accounts & to make a long story short, the girl assisting me counted all of the money back to me in one lump sum, no tape or total on paper to show me that the three separate accounts added up to what she just counted back to me...so I made what I thought was a reasonable request to please run a calculator tape for the total.  She was incredulous and said " do you think I'm cheating you?!" ..no, I stated, I would just like to see the 3 accounts added up on paper.  She angrily flipped her screen around and showed me the total on her computer calculator.  I said great, I would like to see it on paper please..at that point she stated I should apologize to her for thinking she was being dishonest.. and that I wasn't worth the conversation she was having with me!!!! GEEZE, really?  YEP, she really, really said that!  Just run the freakin tape, that's all I wanted!  The branch manager then came from around her desk, said to me she had heard nothing but bad things coming from me the whole time I was there(she had a customer at her desk most of this time..hmmmm) and grabbed the piece of paper from the girl helping me, stomped off behind the counter came back and slammed the calculator tape on the desk with the total.  I then asked the clerk to count the money again since I had the total in front of me. She said "Are you kidding me?"  Okay, so maybe to a lot of people a little over 2 grand isn't much money, but to me it is! No, I'm not kidding, please count it again.  The branch manager was waving her arms in the air (not making this up!) said "just do it to get rid of her, we don't want her as a customer" as loudly as she could while people were conducting bank business. Don't worry, honey, I will never purposely step foot in your branch or any Chase branch again! Chase does not want your business, they don't need it, they already took all of our money in the bailout!  Hence Customer Service at Chase is DEAD!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Yreka Branch at Yreka, CA
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