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First Mid Bank & Trust, CONCORD VILLAGE BRANCH
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| Name: | First Mid Bank & Trust |
| Concentration: | Commercial Lending Specialization |
| Established: | 02/08/1865 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | FIRST MID BANCSHARES INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 81, view all, view on map |
| Website: | www.firstmid.com |
| Total Assets: | $7,521,800,000 |
| Total Deposits: | $6,188,196,000 |
| Total Equity Capital: | $884,325,000 |
| Total Domestic Office Deposits: | $6,188,196,000 |
| Net Income: | $20,314,000 |
| Quarterly Net Income: | $20,314,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
3 client reviews of First Mid Bank & Trust scored 1 out of 5.
Terrible Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by smt66, May. 24, 2024
Since First Mid Bank took over Providence, it has slowly gone downhill. We are in the process of changing banks after 4 attempts of trying to get a personal banker to help us in the Lobby. We have been told the following in a 2 week period:
1st - He's out to lunch and no one else is here that can help you. 2nd - (2 ladies behind the counter) We're both new and no one else is here. 3rd - She's on vacation and I'm the only other one here and I can't leave the counter, but you can make an appointment. 4th - She went home sick and I'm the only one here and I can't leave the counter. Unbelievable!! We don't want your excuses, we just want someone to help us take care of our business. The Lobby hours are listed on their website, Saturday is by appointment only. That needs to be changed to EVERYDAY IS BY APPOINTMENT ONLY! Needless to say we opened an account at another bank, and it was such a breath of fresh air to walk in and take care of our business and not be given excuses why they can't help us.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Mid Bank & Trust, SAINT PETERS BRANCH at Saint Peters, MO
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby smt66, May. 24, 2024
Since First Mid Bank took over Providence, it has slowly gone downhill. We are in the process of changing banks after 4 attempts of trying to get a personal banker to help us in the Lobby. We have been told the following in a 2 week period:
1st - He's out to lunch and no one else is here that can help you. 2nd - (2 ladies behind the counter) We're both new and no one else is here. 3rd - She's on vacation and I'm the only other one here and I can't leave the counter, but you can make an appointment. 4th - She went home sick and I'm the only one here and I can't leave the counter. Unbelievable!! We don't want your excuses, we just want someone to help us take care of our business. The Lobby hours are listed on their website, Saturday is by appointment only. That needs to be changed to EVERYDAY IS BY APPOINTMENT ONLY! Needless to say we opened an account at another bank, and it was such a breath of fresh air to walk in and take care of our business and not be given excuses why they can't help us.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Mid Bank & Trust, SAINT PETERS BRANCH at Saint Peters, MO
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Unprofessional staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Smallreviews72, Oct. 23, 2021
I hate going to this bank because they make me feel like a criminal. Asking where did this check come from? Tell me about this check? Deposit it! Or hold it until it clears but it’s none of your business why I have it!
I reported my debit card being hacked so they sent a new card but never investigated the charge until I called back 2 weeks later to ask why it’s not resolved. They said no one disputed it the first time. Why not? Then 2 different people call me to ask the same questions I already answered the 1st and 2nd time I reported the charge.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Mid Bank & Trust, Tuscola Facility at Tuscola, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Smallreviews72, Oct. 23, 2021
I hate going to this bank because they make me feel like a criminal. Asking where did this check come from? Tell me about this check? Deposit it! Or hold it until it clears but it’s none of your business why I have it!
I reported my debit card being hacked so they sent a new card but never investigated the charge until I called back 2 weeks later to ask why it’s not resolved. They said no one disputed it the first time. Why not? Then 2 different people call me to ask the same questions I already answered the 1st and 2nd time I reported the charge.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Mid Bank & Trust, Tuscola Facility at Tuscola, IL
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UNPROFESSIONAL
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Chicago24, Nov. 21, 2015
I bank at first mid Illinois to cash my paychecks only. I was thinking about opening an account there but NOT after what happened Thursday November 19th. Just like every Thursday I go through the drive thru to cash my paycheck. I leave and get home to find out they have given me $415.xx when my check was only for $155.xx this week. So I get ready to return to the bank to return the money and before I could even leave my house I get a phone call from my mother saying how the brand manager has called her and has came to my house. I am 20 years old and that is VERY unprofessional to contact my mother when she has mother to do with it. So I get to the bank and give him the $415 and he had me $55. I tell him my check was $155 and he give me the thee $100. By the time I get back home my mother calls me AGAIN saying how he has texted her saying I have an extra $100 that I kept. Which is not true. I gave him the full $415 and he handed me $155 which is what my check was for. He then comes to my house late at night to tell me that the bank teller has told him I was given $515 and I have kept an extra $100. I assured him I have not and that his bank teller is wrong. So he decides to let me know that she is the newest employee and she will be up for review. That isn't my problem at all. I am no theift and I didn't have to return the money in the first place. Jason who is the branch manager in Quincy Illinois is rude and unprofessional and I will NEVER bank at first mid Illinois EVER again.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on First Mid Bank & Trust, Quincy Mall Branch at Quincy, IL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Chicago24, Nov. 21, 2015
I bank at first mid Illinois to cash my paychecks only. I was thinking about opening an account there but NOT after what happened Thursday November 19th. Just like every Thursday I go through the drive thru to cash my paycheck. I leave and get home to find out they have given me $415.xx when my check was only for $155.xx this week. So I get ready to return to the bank to return the money and before I could even leave my house I get a phone call from my mother saying how the brand manager has called her and has came to my house. I am 20 years old and that is VERY unprofessional to contact my mother when she has mother to do with it. So I get to the bank and give him the $415 and he had me $55. I tell him my check was $155 and he give me the thee $100. By the time I get back home my mother calls me AGAIN saying how he has texted her saying I have an extra $100 that I kept. Which is not true. I gave him the full $415 and he handed me $155 which is what my check was for. He then comes to my house late at night to tell me that the bank teller has told him I was given $515 and I have kept an extra $100. I assured him I have not and that his bank teller is wrong. So he decides to let me know that she is the newest employee and she will be up for review. That isn't my problem at all. I am no theift and I didn't have to return the money in the first place. Jason who is the branch manager in Quincy Illinois is rude and unprofessional and I will NEVER bank at first mid Illinois EVER again.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on First Mid Bank & Trust, Quincy Mall Branch at Quincy, IL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Cyclops 2016-03-14 13:17:22
I have found them to be helpful each time I go through the drive-through line. I have not gone to the inside since First-Mid Illinois took over from Old National, but the drive through has always been responsive and helpful.
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