HSBC Bank USA, River Road Branch

Name:HSBC Bank USA, River Road Branch
Full Service Brick and Mortar Office
Review:77 client reviews
Location:10113 River Road
Potomac, MD 20854

Montgomery County
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Branch Deposit:$117,778,000
FDIC Cert:#57890
Established:2010-08-30


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:148, view all, view on map
Website:https://www.us.hsbc.com
Total Assets:$194,764,172,000
Total Deposits:$162,113,152,000
Total Equity Capital:$21,709,657,000
Total Domestic Office Deposits:$154,917,398,000
Net Income:$584,948,000
Quarterly Net Income:$222,223,000
Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:4%
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Client Review

77 client reviews of HSBC Bank USA scored 1.5 out of 5.

A very pleasant experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Tommy1, May. 09, 2020

I've been client since 2018 and I have no complaints, I really feel identified with the brand and its part of my Top 5 Banks actually. As a foreigner i was unable to open an account but once i became Resident the process was really fast and reliable. The bank offer the same services than others but looks more exclusive and elegant, i feel privileged to be a client i must say, the environment at the Doral Branch is absolutely different than other banks in Miami area, the personnel is always ready to help and smiling. 10/10 for HSBC

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
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Terrible service in a time of need
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by jmb387, Oct. 07, 2019

My entire purse was stolen this weekend. I have nothing- no phone no ID and no cards. I thought I could extract money to help me from my local branch by providing my passport, granted it was expired 1 month ago. I was met with a lack of sympathy and understanding. I offered to come back to the branch with my birth certificate, anything to help me get going so I could get by this week and make it to a special friends wedding this weekend. On top of it, my replacement cards won't arrive for 5 business days and that is rushed?! I am a premier member, by the way. That evidently means nothing.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Georgetown Branch at Brooklyn, NY
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Worst Customer Service
Overall Rating
Office Environment & Staff
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Other Services
by NYCSweetGirl, Mar. 28, 2018

I would give zero star if I can. The women was rude and gave us an attitude when we walked in. We asked her to reset our PIN on the bank card. She said no. The we asked for the 1099-misc that we never received from the bank. She's only willing to provide the total amount. We insist on getting it on paper. Then she's very unwillingly to print it and told us not to take it to the accountant. I wonder whether HSBC provide training to their customer service staff. How can a bank provide this kind of customer service still survive at this age in time? Unbelievable!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Canal Street Branch at New York, NY
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All Reviews...

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