HSBC Bank USA, Palo Alto

Name:HSBC Bank USA, Palo Alto
Full Service Brick and Mortar Office
Review:78 client reviews
Location:567 University Avenue
Palo Alto, CA 94301

Santa Clara County
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Phone:800-975-4722
Branch Deposit:$233,713,000
FDIC Cert:#57890
Established:2006-11-09


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:230, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$179,972,365,000
Total Deposits:$134,400,531,000
Total Equity Capital:$22,825,420,000
Total Domestic Office Deposits:$128,135,697,000
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Client Review

78 client reviews of HSBC Bank USA scored 1.5 out of 5.

General Counsel of HSBC Account HOlder
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by xjcx, Dec. 03, 2014

This bank has horrible customer service.  It took 20 minutes of waiting through recordings, commercial offers, surveys, etc. to get to a live person, who then could not help me with basic commercial account information -- who then transferred me to a recording.

I would never open an account at this bank based on this experience.  Do yourself a favor and find another bank!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Palo Alto at Palo Alto, CA
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