HSBC Bank USA, Review

Worst customer service!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by chestnut, Nov. 03, 2010

I waited over an hour for them to upgrade an account!!! There wasn't even anyone else there waiting to be seen. After an hour of wasting my time, they gave me a paper to sign and fill out; which took less than 2 minutes, and told me I was done. This could have been prevented if the lady at the front desk had given me the paper earlier instead of busily chatting away on her blackberry. Even the tellers there don't greet you or smile. Very poor manners.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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HSBC ARE LIER'S AND CON ARTISTS
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by taylorr38, Nov. 01, 2010

HSBC is a company that reassures you of the safety, overdraft protection of their money, HOWEVER, what they fail to tell you is the sales credit line of money that you have. Most banks such as citi or bank of america will take money from your savings account and transfer it to use through your credit. NOT HSBC! THEY WILL TAKE YOUR MONEY YOU OWE FROM SAVINGS, PUT IT IN ANOTHER CREDIT LINE AND CHARGE INTEREST + OVERDRAFT!!!!!!!!!!!!!!!!!!!!!!!! Oh yeah? Did i mention that the representative on the phone could barely explain the situation and had no idea whatsoever what she was talking about, i'm pretty sure in today's economy we have actual citizens well enough trained and qualified for this job. This bank is a complete joke and ripoff. Never use HSBC they trick you into taking your money and rob you of your account. Most of the positive ratings are HSBC members trying to make sure that their account has better ratings when real customer's opinions get over looked. DO NOT OVER LOOK THIS ONE. I OWE OVER $2000 BECAUSE OF THEIR UNIFORMED EMPLOYEES. good luck to your choice on banks and remember, HSBC is a SCAM.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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