HSBC Bank USA, Gramercy Branch

Name:HSBC Bank USA, Gramercy Branch
Full Service Brick and Mortar Office
Review:78 client reviews
Location:302 Third Avenue
New York, NY 10010

New York County
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Phone:800-975-4722
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 17:00
Branch Deposit:$30,689,000
FDIC Cert:#57890
Established:2008-12-01


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:230, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$178,623,995,000
Total Deposits:$130,593,731,000
Total Equity Capital:$23,177,591,000
Total Domestic Office Deposits:$123,782,726,000
Net Income:$120,899,000
Quarterly Net Income:$318,903,000
Quarterly Return on Assets:1%
Return on Equity:1%
Quarterly Return on Equity:6%
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Client Review

78 client reviews of HSBC Bank USA scored 1.5 out of 5.

Rude and improperly trained teller (GRAMERCY OFFICE, NY)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smarth20, Oct. 24, 2014

I visited the Gramercy Office HSBC(302 3rd ave) branch in NY. I needed to make a withdrawal from my savings(for an amount less than $1,000). To prevent having large amount of twenty dollar bills I proceeded to the teller line. I made my withdrawal request and the teller proceeded to count out the bills only to find that she didn't have enough 100 dollar bills. I told her it was OK to provide the remainder in 50 dollar bills. She then put back all the 100 dollar bills and started to give me all 50 dollar bills. I explained to her I would prefer to take the quantity of 100 dollar bill she had and the 50 dollar bills only to make up the remainder. She snapped at me and then asked me "Well then how am I supposed to have 100 dollar bills for other customers? The other tellers are on break." She then further ridicule me for not using the ATM machine.
It is appalling to see such poor customer service and rude behavior. It was unjustified behavior to a customer making such a simple request.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Gramercy Branch at New York, NY
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