HSBC Bank USA, Fremont Boulevard Branch

Name:HSBC Bank USA, Fremont Boulevard Branch
Full Service Brick and Mortar Office
Review:77 client reviews
Location:39410 Fremont Boulevard
Fremont, CA 94538

Alameda County
View Other Branches
 
Phone:800-975-4722
Branch Deposit:$250,699,000
FDIC Cert:#57890
Established:2006-10-23


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:161, view all, view on map
Website:https://www.us.hsbc.com
Total Assets:$197,980,343,000
Total Deposits:$159,642,896,000
Total Equity Capital:$21,842,978,000
Total Domestic Office Deposits:$154,348,696,000
Quarterly Net Income:$177,548,000
Quarterly Return on Equity:3%
 More...


Client Review

77 client reviews of HSBC Bank USA scored 1.5 out of 5.

rickvp
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rickvp, Feb. 11, 2013

Wow... I loved reading all of these reviews. Well heres a great HSBC experience. I recently received a bank wire transfer. Seeing that it was an internet sale of a car I was selling, after I received the money  I got nervous because the purchaser had all of my routing #'s and savings account # and names and addresses. So I decided to transfer these funds to my checking account. So I do my normal phone transfer and when I got my confirmation # I realized that it sounded different... so I check the balance in my checking account and it is not there. It is always there so I call the bank and they find out that I transferred the money to my HSBC platinum credit card. Ok so this is where the fun begins... Like all of you other past customers, I could only reach India and although the do speak great english...sort of like when you study for a part for a movie. I swear it is just A manequin with a computer generated response system.... like " MAY I PUT YOU ON A BRIEF HOLD? IT SHOULD ONLY BE A MINUTE OR 2"  THEY HAVE NO IDEA HOW TO ANSWER ANY PROBLEMS WHATSOEVER. So anyways... they figure out that I made a payment to my credit card that has a $0 balance. Unfortunately it takes 1-2 business days before it posts to your account. I beg them to cancel it because it was a $35,000.00 account transfer that went to the wrong account. So I wait the 2 days and it finally posts... now it hits the fraud department because of its size. Then I learn the real juicy stuff... Capital 1 bought HSBC's credit card division...so even though it says HSBC platinum credit card...it is actually serviced by Capital one...who has their own rules and regulations regarding overpayments. Between the 2 of them never being able to agree on anything discussed, it took 10 days for them to refund my money into the original savings account. They said the process if you request the overpayment to be returned is 1 -2 business days after it is confirmed in the fraud dept, then it takes 3-5 business days to actually receive it. It was like dealing with MARTIANS! Nobody ever saw such an overpayment so everybody went WHOOOOA...thats some overpayment. And laughed. They all say "I WOULD BE AS CONCERNED AS YOU! WELL IF YOUR THAT CONCERNED COULD YOU POSSIBLE IMPLEMENT A RULE IF THIS HAPPENS THE TRANSACTION COULD BE SIMPLY CANCELLED.  They just wanted to hold onto the $35K for a few days and grab that little bit of interest. I cant believe with all the stories this bank is in business. I find it hard with all banks...the people seem medicated....like preprogrammed robots. So its basically a mess...the entire banking system has become so impersonal. They never look up in fear of a person making eye contact and having to answer a question. Its a shame that an American institution has fallen to the point of making it hard to get what's yours...and what make this world go around. And the kicker to the story was I lost out on a business deal that required me to cancel and out of state business trip that could not be completed without those funds. I am also a Premier account holder and they made no exception for a 20+ year customer. And I have this credit card for over 15 years. What a shame.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Fremont Boulevard Branch at Fremont, CA
14 of 14 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

HSBC has only 1 staff on a Friday afternoon
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Agatha, Oct. 14, 2011

The whole branch has only 1 staff and it is 1:30 pm Friday afternoon! The only staff told me the others have gone to lunch (Wow.. what a long lunch) Basically, all my forms and questions have to wait till other staffs come back, and I will be contacted by phone or email regarding my questions and application.. I have never seen a bank so understaffs!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Fremont Boulevard Branch at Fremont, CA
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

U.S. Bank, Fremont Branch (0.0 miles)
Full Service Brick and Mortar Office
39390 Fremont Blvd
Fremont, CA 94538
BBVA USA, Fremont Branch (0.1 miles)
Full Service Brick and Mortar Office
39350 Fremont Blvd
Fremont, CA 94538
Bank of America, Fremont-Beacon Branch (0.1 miles)
Full Service Brick and Mortar Office
39300 Fremont Boulevard
Fremont, CA 94538
Zions Bancorporation, N.A., Fremont Branch (0.1 miles)
Full Service Brick and Mortar Office
39315 Fremont Boulevard
Fremont, CA 94538
JPMorgan Chase Bank, Fremont Branch (0.4 miles)
Full Service Brick and Mortar Office
38980 Freemont Boulevard
Fremont, CA 94536

More