HSBC Bank USA, City Center

Name:HSBC Bank USA, City Center
Limited Service Facility Office
Review:81 client reviews
Location:1 City Place
White Plains, NY 10601

Westchester County
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Branch Deposit:$34,046,000
FDIC Cert:#57890
Established:2007-01-16


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:166, view all, view on map
Website:https://www.us.hsbc.com
Total Assets:$201,885,682,000
Total Deposits:$146,297,949,000
Total Equity Capital:$21,619,707,000
Total Domestic Office Deposits:$137,564,983,000
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Client Review

81 client reviews of HSBC Bank USA scored 2 out of 5.

A very pleasant experience
Overall Rating
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by Tommy1, May. 09, 2020

I've been client since 2018 and I have no complaints, I really feel identified with the brand and its part of my Top 5 Banks actually. As a foreigner i was unable to open an account but once i became Resident the process was really fast and reliable. The bank offer the same services than others but looks more exclusive and elegant, i feel privileged to be a client i must say, the environment at the Doral Branch is absolutely different than other banks in Miami area, the personnel is always ready to help and smiling. 10/10 for HSBC

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
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Terrible service in a time of need
Overall Rating
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by jmb387, Oct. 07, 2019

My entire purse was stolen this weekend. I have nothing- no phone no ID and no cards. I thought I could extract money to help me from my local branch by providing my passport, granted it was expired 1 month ago. I was met with a lack of sympathy and understanding. I offered to come back to the branch with my birth certificate, anything to help me get going so I could get by this week and make it to a special friends wedding this weekend. On top of it, my replacement cards won't arrive for 5 business days and that is rushed?! I am a premier member, by the way. That evidently means nothing.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Georgetown Branch at Brooklyn, NY
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Best HSBC BRACNCH
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MC33, Aug. 21, 2019

Great time and great workers

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Boca West Branch at Boca Raton, FL
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