HSBC Bank USA, 57th Street Branch

Name:HSBC Bank USA, 57th Street Branch
Full Service Brick and Mortar Office
Review:78 client reviews
Location:252 West 57th Street
New York, NY 10107

New York County
View Other Branches
 
Phone:646-261-6635
FDIC Cert:#57890
Established:1888-01-01


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:230, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$179,972,365,000
Total Deposits:$134,400,531,000
Total Equity Capital:$22,825,420,000
Total Domestic Office Deposits:$128,135,697,000
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Client Review

78 client reviews of HSBC Bank USA scored 1.5 out of 5.

Worst Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by NYCSweetGirl, Mar. 28, 2018

I would give zero star if I can. The women was rude and gave us an attitude when we walked in. We asked her to reset our PIN on the bank card. She said no. The we asked for the 1099-misc that we never received from the bank. She's only willing to provide the total amount. We insist on getting it on paper. Then she's very unwillingly to print it and told us not to take it to the accountant. I wonder whether HSBC provide training to their customer service staff. How can a bank provide this kind of customer service still survive at this age in time? Unbelievable!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Canal Street Branch at New York, NY
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Pleasant and convenient
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by westporter, Jan. 16, 2018

Westport branch service met all my expectations.  People there are warm and welcoming and making me feel like friends and family.  The office locates at a convenient corner of shopping area which helps a lot as well.  Banking, in my opinion, is all about timely and painless.  Westport has delivered the quality of what I need.  Thank you for the service, and I will see you very often.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Westport Office Branch at Westport, CT
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Convenient & clean
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Satya, Oct. 17, 2017

I arrived at the bank today a few minutes after 5 pm (which is when it closes). Just came back from a trip and was in desperate need for quarters for my mountain of laundry. The door was already locked but the staff decided to let me in anyway. I was surprised and grateful, especially after trying to get to a closer bank right at 5 pm but everyone in there refused to even acknowledge me. I've had other positive interactions here before - the tellers have been polite and ready with a smile. The ATMs are well serviced and the area is kept clean. I detracted one star because of some of the issues I've had after hours with the door lock. Fortunately, it's always been fixed the next day.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, 8th Avenue And 14th Street Branch at New York, NY
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All Reviews...

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