HSBC Bank USA, 117 Broadway Branch

Name:HSBC Bank USA, 117 Broadway Branch
Full Service Brick and Mortar Office
Review:78 client reviews
Location:117 Broadway
New York, NY 10006

New York County
View Other Branches
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 17:00
Branch Deposit:$463,207,000
FDIC Cert:#57890

The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:230, view all, view on map
Total Assets:$179,972,365,000
Total Deposits:$134,400,531,000
Total Equity Capital:$22,825,420,000
Total Domestic Office Deposits:$128,135,697,000

Client Review

78 client reviews of HSBC Bank USA scored 1.5 out of 5.

Highly Disappointed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hta1, May. 03, 2011


The employees at this branch in my experience are incompetent, unhelpful and rude. I recently moved to America and opened and account through HSBC at the 120 Broadway branch. My account was then closed due to a system error. The staff at 120 Broadway could not open another account for me so I had to (off my own back) go to another HSBC branch. The new branch was able to do this within a day.
It took the 120 Broadway branch over a month to restore the money from the closed account (that I did not have access to) to my new account. They never returned phone calls, and when I did get hold of the right person they would promise that it would be resolved by the end of the day, then the end of the week... a month later the problems were finally solved. This is a long time to go without access to your money!


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 120 Broadway Branch at New York, NY
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1 comment. Add a comment

by Tiingall 2014-04-02 08:48:56
I agree this bank is incomompetent. When I originally setup the account from overseas they changed all my address details and send all my cards, check books etc to a different country.

More recently they allowed all the finds from my account to be withdrawn by someone else since November 2013, without my signature. The account went overdrawn and they have billed me for lack of funds charges and mailed the statements and charge slips to me! And despite my HSBC bank in my country trying many times to contact them, absolutely no response and no resolution and my money has not been returned.

If they are unable to return my money soon, I will have no choice but to lodge a Police Report that HSBC stole my money.

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