Flagstar Bank, FSB, GROSSE POINTE WOODS BRANCH

Name:Flagstar Bank, FSB, GROSSE POINTE WOODS BRANCH
Full Service Brick and Mortar Office
Review: 2.5star3 client reviews
Location:19733 Mack Avenue
Grosse Pointe, MI 48236

Wayne County
View Other Branches
 
Phone:313-886-1745
Branch Deposit:$79,781,000
FDIC Cert:#32541
Established:12/01/2004


The Bank

Name:Flagstar Bank, FSB
Concentration:All Other Over 1 Billion
Established:05/20/1987
FDIC Insurance:06/03/1987
Holden By:MP THRIFT LLC
Charter Class:Savings banks, state charter, supervised by the FDIC
# of Branches:159, view all, view on map
Website:www.flagstar.com
Total Assets:$25,391,417,000
Total Deposits:$17,444,216,000
Total Equity Capital:$2,784,691,000
Total Domestic Office Deposits:$17,444,216,000
Net Income:$200,777,000
Quarterly Net Income:$78,369,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:11%
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Client Review

3 client reviews of Flagstar Bank, FSB scored 2.5 out of 5.

Awesome
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by CoolDude1, May. 21, 2012

I love this banking center! They are so proffesional. They know me by name which is the way a bank should be. The customer service is always spot on! I've been banking there for years and will never look to go anywhere else!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Flagstar Bank, FSB, Sterling Heights/16 Mile Branch at Sterling Heights, MI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Bad Faith
 1star Overall Rating
 1star Waiting Time
 1star Other Services
by rms5934, Nov. 14, 2011

We had a homeowners insurance claim. The money had to be processed through Flagstar, our mortgage lender. They sat on the money for better than 2 months, not answering phone calls or emails.

The only thing the worked was filing a complaint with the Office of the Comptroller of the Currency. In eight days, they had sent us the check.

Try it.

Ps. They blamed it on a new employe, but they sure seemed to get it together once the complaint was filed.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Flagstar Bank, FSB, University Foods Banking Center Bran at Detroit, MI
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Not as good as they used to be
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 2star Other Services
by Macee, Oct. 17, 2011

I left my bank for Flagstar a few years ago. This location was closer to my home and work so I switched banks. I was impressed with their excellent customer service and short wait for service. Everyone that worked there always seemed to like it there and greeted me with a smile. I felt welcome. Well now everything has changed. I walk in and almost never greeted. A hello every now and then would still be nice. Everyone there looks like they would rather be somewhere else. The staff that I used to know by name are all gone now. My usual wait is now at about 15 to 20 minutes. I went in to cash a simple check and the teller acted like I was bothering her. No eye contact or conversation at all. She just gave me my money and said "here you go." Well here I go looking for another bank again with better service and a little more common courtesy. I called last week to speak with the manager about a problem I had with my checking account. Its been six days and I have not gotten a call back yet. When I went in today she wasn't available to talk to me (figures). So they took my name and number and said she'd give me call. Yeah right! I'm not holding my breath. I wonder where the old staff went that used to work there. I hope they moved on to a better work environment. If they moved to another bank in the area I go there in a minute. Sorry Flagstar you shouldn't let the kids  run the candy store. I should be closing my accounts very soon.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Flagstar Bank, FSB, Ford Road Branch at Dearborn Heights, MI
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by piemomnj 2013-06-21 09:10:27
Worst Bank Ever!  Don't get a mortgage through them, they will destroy you like they destroyed me.  In 5 months, while they are working on a modification, they sent the foreclosure to the credit agencies and put my life in a tail spin.  Never, ever deal with these people!!!!!

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