Flagstar Bank, FSB, Dearborn Heights Branch

Name:Flagstar Bank, FSB, Dearborn Heights Branch
Full Service Brick and Mortar Office
Review:3 client reviews
Location:26545 Ford Road
Dearborn Heights, MI 48127

Wayne County
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Phone:313-359-4986
Branch Deposit:$53,571,000
FDIC Cert:#32541
Established:2006-06-28


The Bank

Name:Flagstar Bank, FSB
Concentration:All Other Specialization > 1 Billion
Established:1987-05-20
FDIC Insurance:1987-06-03
Holden By:Mp Thrift Llc
Charter Class:Savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
# of Branches:159, view all, view on map
Website:www.flagstar.com
Total Assets:$31,013,209,000
Total Deposits:$21,035,502,000
Total Equity Capital:$2,542,668,000
Total Domestic Office Deposits:$21,035,502,000
Net Income:$566,229,000
Quarterly Net Income:$165,544,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:25%
Quarterly Return on Equity:27%
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Client Review

3 client reviews of Flagstar Bank, FSB scored 2.5 out of 5.

Not as good as they used to be
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Macee, Oct. 17, 2011

I left my bank for Flagstar a few years ago. This location was closer to my home and work so I switched banks. I was impressed with their excellent customer service and short wait for service. Everyone that worked there always seemed to like it there and greeted me with a smile. I felt welcome. Well now everything has changed. I walk in and almost never greeted. A hello every now and then would still be nice. Everyone there looks like they would rather be somewhere else. The staff that I used to know by name are all gone now. My usual wait is now at about 15 to 20 minutes. I went in to cash a simple check and the teller acted like I was bothering her. No eye contact or conversation at all. She just gave me my money and said "here you go." Well here I go looking for another bank again with better service and a little more common courtesy. I called last week to speak with the manager about a problem I had with my checking account. Its been six days and I have not gotten a call back yet. When I went in today she wasn't available to talk to me (figures). So they took my name and number and said she'd give me call. Yeah right! I'm not holding my breath. I wonder where the old staff went that used to work there. I hope they moved on to a better work environment. If they moved to another bank in the area I go there in a minute. Sorry Flagstar you shouldn't let the kids  run the candy store. I should be closing my accounts very soon.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Flagstar Bank, FSB, Ford Road Branch at Dearborn Heights, MI
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1 comment. Add a comment

by piemomnj 2013-06-21 09:10:27
Worst Bank Ever!  Don't get a mortgage through them, they will destroy you like they destroyed me.  In 5 months, while they are working on a modification, they sent the foreclosure to the credit agencies and put my life in a tail spin.  Never, ever deal with these people!!!!!

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