First National Bank of Pennsylvania, Review

First National Bank of Pennsylvania, Review

Average rating stars based on 24 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
8
4 star:
1
3 star:
1
2 star:
2
1 star:
12
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Deceptive Practices
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by aek57, Sep. 18, 2012

My mom & dad were old Parkvale customers; I had gone to the Sq Hill Branch for some advice on easy access to the CD's that were now housed with them . I was advised to change to a savings account and could access as needed. Well on my next trip to bank I was told every transaction would cost me $10. The teller who set this up was in ear shot of this entire conversation with the teller and myself and said NOTHING. I emailed the manager "Steve" and he has yet to reply back to my complaint. I had hoped for better treatment; but suppose moving aoubt $30,000 in CD's may make them take notice.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Squirrel Hill Branch at Pittsburgh, PA
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Very moody tellers
 1star Overall Rating
by ael247, Aug. 29, 2012

I recently moved and the Heidelberg branch happens to be closest to my house. I have been to the bank about four times and i won't being going back. The Tellers are not very pleasent, you can tell they do not want to be there. They actually make me feel very uncomfortable for making large deposites.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First National Bank of Pennsylvania, Heidelberg Branch at Carnegie, PA
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by haleo15106 2015-10-14 10:31:04
That just dont get that they are representing that bank period.  Its all about customer service.  I dont blame you.
Excellent Service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Angeleyes, Aug. 05, 2012

I have been with First National for just about a year and have used four of the numerous branches in our area at one time or another. Each time, my wait time is minimal, the tellers are knowledgeable and friendly, and the service is top notch. I switched from PNC because of the high merchant account rates and what seemed like arbitrary and unexpected fees.

I would recommend First National to anyone looking for superior service and multiple easily accessible branches.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on First National Bank of Pennsylvania, Tyrone Branch at Tyrone, PA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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money order
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by cindyzz, Aug. 03, 2012

after beiing a customer for over 4 years I stopped in to cash a money order that my dad sent me from Myrtle beach ,S.C---It was a United States postal money order. After taking it at the drive in window i wated a few minutes,then was asked for ID. I gave my drivers license and waited again at least 5 minutes. I was then told I had to deposit the entire money order which was for 200.00 and wait for 7 buisness days before iI could recieve any of it. I told them I would take it to another bank. Then they said "well all of our banks have the same policy"----I then said "I have another bank--and will try there"--theygave the money order back and I then drove to First Commonwealth bank. I again went through the drive through window. The money order was cashed with no questions asked. I live just down the street--from 1st national bank--on the same street as the bank,yet I had to drive on the other side of town to cash the money order. I had told my daughter just weeks earlier to open an account there because she moved to the area---she now will close her account and I will do the same. Thank you First Commonwealth for being the best bank in our area and for treating every customer with respect.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First National Bank of Pennsylvania, Morrellville Branch at Johnstown, PA
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