First National Bank of Pennsylvania, Heisley Road Branch

Name:First National Bank of Pennsylvania, Heisley Road Branch
Full Service Brick and Mortar Office
Review:21 client reviews
Location:6990 Heisley Road
Mentor, OH 44060

Lake County
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Phone:440-944-0276
FDIC Cert:#7888
Established:1988-06-30


The Bank

Name:First National Bank of Pennsylvania
Concentration:Commercial Lending Specialization
Established:1864-02-04
FDIC Insurance:1934-01-01
Holden By:F.N.b. Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:425, view all, view on map
Website:www.fnb-online.com
Total Assets:$31,452,008,000
Total Deposits:$22,671,213,000
Total Equity Capital:$4,497,494,000
Total Domestic Office Deposits:$22,671,213,000
Net Income:$88,283,000
Quarterly Net Income:$88,283,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

21 client reviews of First National Bank of Pennsylvania scored 2.5 out of 5.

Money before People
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LBransell, Jun. 12, 2018

Awful customer service at the Lock Haven branch. Once in awhile a new young teller will be friendly but for most part its like coming to a funeral. The woman in the back office does not even acknowledge customers and the head teller picks and chooses who she will serve, mostly men while women wait to be helped. These people give a bad name to FNB and while they make it clear they are more interested in money than in people (customers). Not friendly, never offered additional services, they even HIDE their withdrawal and deposit slips behind the counter for no reason I can imagine. Cheap? Awful, their is tension in that bank, just do like me and get out! Oh and they will screw you out of the $200 "promotion" any way they can so do not count on it.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on First National Bank of Pennsylvania, Lockhaven Branch at Lock Haven, PA
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Fees Forever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HighPoint, Apr. 18, 2018

This bank used to be affordable for someone with a small income and over the past few years, everything has changed.  The minimum balance required went from $100 to $300, an then jumped to $500 and now $1000.  Therefore, I had to close my savings account.  When I asked about the increases for minimum balances required, I was told that they were weeding out people with minimum wage jobs, and teenagers.  After all, they were in the business of making a profit.  As a retired teacher, I live close to the poverty level.  Accounts that used to be fee free, now come with pages of fees.  I saw the personnel change over almost completely, with new people who didn't know what they were doing. I no longer felt my money was safe.  They also questioned my withdrawals of my own cash, and when I asked why they needed to know, they told me they were gathering information for the federal government.  I felt my privacy was being invaded.  

Then, they said they would refinance me at 3.25 percent APR and it turned out to be 4.68 APR.  My house payment is more than 50 percent of my income in retirement.  I asked about a refinance through the HARP program and they said it wasn't meant for people like me.  The government told me that it was meant for people exactly like me.  I will be changing banks in the next week.  I have become very disillusioned by the banking industry.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First National Bank of Pennsylvania, Severna Park Branch at Severna Park, MD
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First National Bank of Pennsylvania, Lewisburg Drive Through
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by SmilinJack, Dec. 11, 2015

To say this is a "limited service" branch is to understate the case.  This branch now (about 6 months) at Zeigler Road and US 15 was formerly located in a much more convenient location at Hospital Drive and US 15 with easy access and abundant parking.  The former had courteous staff and full service.  The latter has no inside facility for customers to discuss any banking matter at length--you have to do it from your vehicle.  The location is grotesque too.  To arrive there, you have to ascend Zeigler Road on a hill with a blind crest, then turn left and go back down the hill, then double around the building.  There is neither entrance nor exit to Rt 15.  The remote location of this building and total impersonality have led us to use the downtown branch, where traffic and parking are sometimes problematic.  This was probably a cost-cutting measure by higher (distant) management, and we are very displeased with it.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First National Bank of Pennsylvania, Lewisburg Drive Through at Lewisburg, PA
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by RonD 2015-12-17 07:58:05
Excellent service and attention to detail.

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