First National Bank of Pennsylvania, Carney Branch

Name:First National Bank of Pennsylvania, Carney Branch
Full Service Brick and Mortar Office
Review:24 client reviews
Location:9613-A Harford Road, Suite A
Parkville, MD 21234

Baltimore County
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FDIC Cert:#7888

The Bank

Name:First National Bank of Pennsylvania
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:F N B Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:369, view all, view on map
Total Assets:$37,335,270,000
Total Deposits:$29,540,721,000
Total Equity Capital:$4,983,597,000
Total Domestic Office Deposits:$29,540,721,000
Net Income:$308,432,000
Quarterly Net Income:$76,802,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:6%

Client Review

24 client reviews of First National Bank of Pennsylvania scored 2.5 out of 5.

Terrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smiley12345, Aug. 01, 2019

Worst customer service ever.  I am in my 50's and have been banking many years.  I have never seen such poor customer service:
1) Leave empty pens at front desk even after employees have been informed that they are out of ink.--- Twice!
2) NO deposit or withdraw slips left at the front desk for customers to help themselves.  When asked about this, I was told, "People take too many."   Really???  A deposit slip costs peanuts, and I have to ASK for one????
3) One bank teller is very rude.  
-- Never gives eye contact
-- "Do you have enough in your account to cover this withdraw"
    It's like look it up.  You were sitting here doing NOTHING until I
    walked in.  Just do your job and look it up.  
-- "Do you want an envelope?"
    I just withdrew $500 in fives and tens, and she asks if I want
   an envelope.  Where am I going to put the cash?  
   I felt like saying, --- no, please just staple it to my forehead.
Again, worst customer service I have ever experienced in a bank.  I feel like I am doing something wrong just trying to access my own account.

I am cancelling my account and going elsewhere.

Perry Hall Branch is not like this, but the service at the Carney branch is terrible.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Carney Branch at Parkville, MD
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