First-Citizens Bank & Trust Company, Charlotte-Blakeney Branch

Name:First-Citizens Bank & Trust Company, Charlotte-Blakeney Branch
Full Service Brick and Mortar Office
Review:22 client reviews
Location:9034 Ardrey Kell Road
Charlotte, NC 28277

Mecklenburg County
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Phone:704-542-4200
Branch Deposit:$25,764,000
FDIC Cert:#11063
Established:2011-12-12


The Bank

Name:First-Citizens Bank & Trust Company
Concentration:Commercial Lending Specialization
Established:1898-01-01
FDIC Insurance:1934-01-01
Holden By:First Citizens Bancshares, Inc.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:557, view all, view on map
Website:https://www.firstcitizens.com
Total Assets:$37,566,116,000
Total Deposits:$32,733,532,000
Total Equity Capital:$3,581,631,000
Total Domestic Office Deposits:$32,733,532,000
Net Income:$224,523,000
Quarterly Net Income:$119,506,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:14%
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Client Review

22 client reviews of First-Citizens Bank & Trust Company scored 3.5 out of 5.

Never coming back
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jojo411, Aug. 05, 2015

I have only been to this branch once so my review is based upon my one and last visit. The staff (Rita C) is a rude, uneducated boor who is completely ignorant of basic foreign exchange. Even when she has the figures in front of her, her comment to a currency that is trading at .77 is that "it isn't so bad". Seriously? Her demeanour was rude, her contant leg moving, tapping her fingers made me feel like she was saying "I wish this client would just shut up and leave".  Her half-hearted apology was pathetic. I also feel like I was discriminated against due to my ethnic background. I'ms sure FC will be interested in this. She reminded me of a high-school bully. Not going back, taking my business elsewhere thank you.  No thank you. Almost 20 yrs with FC and this is the only employee I've ever had trouble with.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First-Citizens Bank & Trust Company, Charlotte-Blakeney Branch at Charlotte, NC
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