Fifth Third Bank, Review

No problem--in fact, excellent customer service
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by Michifinn, Nov. 19, 2010

I have been a customer of this bank for years and have had nothing but excellent service.  Very helpful, friendly--very *non-pushy* when introducing me to new features, etc.  Spoke with Eric on the phone today at the Okemos branch--extremely helpful, informative and professional.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
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Customer Service? Where was it?
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by jrameygc, Nov. 10, 2010

I went into this bank, and I was treated like I was not human.  I wanted to cash a check, and due to the facat that the people had no idea what they were doing and or what they were saying, I could not!  I was 30 minutes late to work from my lunch break.  I do not know why it took as long as it did.  There is a gentleman in the bank, who I will not say his name, but he is probably the worst over there.  He think he is the boss but in truthfully, he is not! He had to ask his real boss if he could cash this check or not!  When the manager came out, I admit I was pretty mad but, she also did not know what she was talking about.  I called the place were the check was issued and they knew that this bank would end up not cashing my check.  I drove over to the Lima branch and what do you know, I cashed the check as well as talked to the manager over there.  This branch must not realize that WORD OF MOUTH is key of making business!  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Business Manager
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by Rectory, Apr. 27, 2010

Service is excellent.  Bank Manager B. Kramer and staff go out of there way to make the customer happy.  Hats off to the management staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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