Community Bank, Review

Rude tellers, bad customer service
Overall Rating
by rhd35, Dec. 27, 2012

I have had an account with Community for the past seven years, and have never had a bad experience with the different branches throughout the area.  I have been to the Geneseo branch twice and both times, had two different tellers who were very rude.  The most recent experience I had was with Linda Muscarella.  (I took a peak at her business cards to get her name.) From the second I walked up to the counter, she seemed miserable.  She gave me a few dirty looks and seemed inconvenienced.  She didn't speak to me at all during the multiple transactions, and was just overall rude.  I refuse to go to the Geneseo branch again due to the poor customer service and tellers who treat customers poorly.  I am contemplating going to the manager about Linda, as she was so visibly rude.  I understand that everyone has a bad day, but being in an occupation where customer service is extremely important, you think she could have put her emotions/problems aside and/or at least faked being nice and friendly.  I hope other customers do not have to endure her, and the other tellers' poor attitudes.  Unacceptable.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, Geneseo Branch at Geneseo, NY
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First National Bank ( was Community BANK AND TRUST)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KGeerts, Jul. 26, 2011

I have been a customer of Community Bank and Trust for about 30 years...recently this bank has been taken over by First National Bank.  In May 2010 I had an appraisal done for the Community Bank, the appraisal was done by Van Fleet appraisal in Clarks Summit..I remortgaged and took out a small home equity loan..  This year in May I decided to redo three bathrooms, got a contractor and an estimate and went to now First National..They would not accept Community Bank's appraisal and hired Evans Appraisal Service of Clarks Summit. Note from the last home equity my husband and I put on a new roof and also a new gas heating system. Expecting my appraisal to go up or at least stay around the same, we told the contractors end of July there were no changes to our credit report ..thought things  would go well as they always had with Community Bank..Evans Appraisal came in with an appraisal of almost $100,000. under last years. I called the mortgage dept.  and told them of at least 8 discrepansies in the appraisal.. I didn't think it was my appraisal but the picture matched. First National said can't do anything, they were told by another manager that last years appraisals and prior ones were higher. When the Clarks Summit mortgage officer did not give me satisfaction, I asked for his boss's e- mail and mailed him out everything plus the e-mails to Clarks Summit and Nicholson office.. asked him to look over and refund my appraisal fee since this was not my appraisal. To this day I do not have an answer. I did go to customer service in Clarks Summit and complained about the Appraisal Service...Still no answer or change. Also contacted  the appraisal service  with no satisfaction.  We were left no alternative but went to another bank and will switch all my accounts to them as they have satisfied our needs.  I am also reporting this to the BBB.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, Clarks Summitt - S. State Street Bra at Clarks Summit, PA
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